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Boyd Chevrolet is a customer friendly vehicle dealership.... - ESCHENFP
Boyd Chevrolet is a customer friendly vehicle dealership. The service writers are always friendly and helpful. The service requested is always completed within the promised timeframe and on a professional manner.
Top Reviewed Service Specialists At This Dealership
Business Accounts Services Manager
I was on vacation in Oak Island and had transmission... - Kimmarlow7
I was on vacation in Oak Island and had transmission fluid leaking. Called and spoke to Jason, he was extremely helpful and had me bring the car right in. They fixed the problem, and I picked up the car the next day and made it home safely. It couldn’t have gone smoother and everyone I dealt with was a pleasure. Thank you!
Very well satisfied with the service and while there... - ronipetersonnc
Very well satisfied with the service and while there found a car for my daughter which I purchased that day. Lee did a fine good.
Needed new master cylinder and oil change - Brian
Service dept is very nice,but I am amazed how the bill was over 600 dollars.Considering a master cylinder is under a 100 bucks
Just can not do their job Service car - dwilliams382
3 services so far and still can not even check the air in the tires.What else have they missed.Want to do brakes and tires on it but can not do a service right Not happening! Bought a service contract when i bought the car and starting to regret it.After 3 services and the tech still don.t do his job why would i let them do anything else.Spoke with the service advisor the second time about it and was told it would be taken care of.It wasn't.Tires had leaked air since i bought it and was told by sales it would be taken care of.So far i have paid them 47 dollars for a valve stem that they said was bad but it wasn't had to take the same tire back in less then 5 days Dealing with a dealership is not great in service dept.
Always a good experience - mosak4
Always prompt and provide great customer service. I am always kept in the loop on the status of my vehicle repair. Everyone is very friendly.
Excellent Service Department! - cnelson7175
I needed the air conditioning repaired in my CTS. I had called several dealers and repair shops for estimates and chose Dorman after both calling them and reading reviews online.
From start to finish the service was superb! Clear, thorough communication with no upselling made the process stress-free and a business I can trust BECAUSE of the people!
Dorman GMC Cadillac restored my faith in dealer service!
Love this place! - Hnnbrw
I would recommend this dealership to all my family and friends. They are very dependable and always look out for their customers. I’ve nothing but great experiences here.
The staff at Scenic Chevrolet are friendly and... - sabrina.c.anders
The staff at Scenic Chevrolet are friendly and personable. They are efficient and the work from the service department is always thoroughly done! Thanks Scenic!
I received excellent service from Kyle at Buick/GMC... - christinah1109
I received excellent service from Kyle at Buick/GMC Cadillac. He talked with me about my concerns and he kept me updated throughout the process. I would highly recommend Kyle at Buick/GMC Cadillac.
Horrible service. 4 trips to get items completed one item... - BSmith
Horrible service. 4 trips to get items completed one item they forgot to do they other they caused by their service. Have to make another trip as they did not give wife inspection report when she picked up car. Advisor lied twice on Friday. Saturday advisor had bad attitude. Advisor Monday lied again and service manager was apathetic and rude to my wife. Pitiful.
Don't use their Ford Service Dept..Terrible?!!Bought... - Naillady7992
Don't use their Ford Service Dept..
Bought new tires they didnt even put new valve stems in that are computerized to the truck.
Also had the oil changed which they over filled
Had to take to another dealer to get corrected
Poor attitudes when brought to their attention and never corrected by them especially the tires
BEWARE! BEWARE! BEWARE! - Pam
My husband and I bought a brand new 2017 GMC Sierra in July, 2017 which came with a warranty. In November, 2019, my husband had noticed a rumbling when accelerating and took it to the service department here (which by the way, is about an hour away from our home). They ended up saying that the problem was the transmission fluid that had been put in the truck at the time it was manufactured. They performed a "transmission fluid exchange" and gave my husband the bill for $620.55 when he went to pick up his truck!!! When my husband came home with the bill, I FLIPPED OUT! Not only did they say it was not covered because the warranty had just barely ran out, but they charged us $620.55 to exchange the bad transmission fluid that was put in at the factory when it was built (NO FAULT OF OURS IN ANY WAY, STILL UNDER WARRANTY, OR BARELY PAST THE WARRANTY!!!) I contacted the service department and was given a load of garbage reasoning for this and hung up the phone angry, but not willing to give up on this. Things got busy with the holidays, etc. and so I ended up contacting GMC directly after the new year and was told after a very lengthy conversation that they had assigned a case number and would have that on record, should they ever decide to do a recall regarding this, but that they could not refund us any of the money and suggested we get back in touch with the dealership. I called Hendrick and spoke with Jim Stewart, the Service Manager, who told me they have seen a lot of this problem with these trucks where the transmission fluid was bad and had to be "exchanged". At first, he seemed empathetic and I felt like FINALLY someone was going to do the right thing and give us our money back since this was a manufacturer problem and was in NO WAY our fault. He said he needed to speak with someone over him but sounded very encouraging to me. Fast forward...he called me back some days later and informed me that Brian Zompettie said there was nothing they could do because they would not be able to get the money back from GMC if they refunded us and Jim Stewart had a whole new demeanor than he had in the previous conversation (SOUNDED LIKE HE WAS BRAINWASHED BEFORE HE CALLED ME BACK). I was HIGHLY UPSET and Jim said I could call Brian myself, which I did, but had to leave messages, and HE NEVER RETURNED ONE OF MY CALLS! NOT ONE!!! THERE IS NO WAY THAT WE SHOULD BE STUCK WITH A BILL FOR $620.55 FOR BAD TRANSMISSION FLUID PUT IN AT THE TIME THE TRUCK WAS BUILT, WARRANTY OR NO WARRANTY! I thought the charge was over the top anyway for what they did so I called a local mechanic and inquired about how much they would have charged for this same service and was informed $180-$220 at most for labor and fluid so WE REALLY FEEL LIKE WE WERE "SCREWED OVER" BY THIS DEALERSHIP AND CAME TO THE CONCLUSION THAT THEY LOVE YOU WHEN YOU'RE BUYING YOUR BRAND NEW $55,000+ VEHICLE AND THEY ARE MAKING THAT COMMISSION, BUT AFTER THE SALE, YOU WILL NOT RECEIVE FAIR TREATMENT! THIS IS JUST WRONG ON ALL LEVELS AND THAT IS WHY I TOOK THE TIME TO CONTACT GMC AND THIS DEALERSHIP MULTIPLE TIMES AND TO WRITE THIS DETAILED, LENGTHY REVIEW!!! PLEASE DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS BECAUSE THEY TREAT THEIR CUSTOMERS TERRIBLY AFTER THE SALE! I FELT MORALLY OBLIGATED TO PASS THIS INFORMATION ALONG AND WISH WE HAD NEVER SET FOOT AT THIS PLACE!!!! HARD AND EXPENSIVE LESSON LEARNED, BUT I WILL GET THE WORD OUT! YOU CAN COUNT ON THAT!
This dealership has put a brand new engine in my 2011... - Prosperityflex
This dealership has put a brand new engine in my 2011 Yukon denai without my authorization and is asking 11,000 and has shut my SUV business down . Spoke with manager and he takes no responsibility in this mistake. And blames me with threats of selling my vehicle to get payment . They have had my SUV for months. Not even giving me my tag . Getting action 9 involved now . Do work with no signature from . Put an brand new no mileage engine in my 2011 Yukon is ridiculous without a deposit makes no sense. I promise I'm not going to lay down and let this happen.
We bought a 2011 Terrain in August, 2018 . Dealership was... - Cegkeg
We bought a 2011 Terrain in August, 2018 . Dealership was great . The problem, sold a vehicle that was the type in a class action lawsuit . Vehicle has same issues , dealer refuses to help . Out of warranty , but should not have been on dealers yard .
Don't talk to them - they'll never leave you alone again! - whairst
I had a manufacturer's recall repair done there probably 5 years ago, no other repair, service, or inquiry EVER, and they're STILL contacting me - after I've told them to stop! Got another mailer this week, called to ask them to not send me more mail, they said they'd add me to their do-not-mail list... and then they called me the next day and left a message about my "new vehicle inquiry". Called AGAIN and said not to call me - they said they added me to their do-not-call list... and called the next day and left a message about "my inquiry". The only way to get them to leave you alone is to not go to them in the first place.
I have leased my last three vehicles from Hendrick... - jakring
I have leased my last three vehicles from Hendrick Chevrolet Cadillac and had them do the maintenance service as well. All of my dealings with the organization have been excellent! Mike Boylan, the Service Advisor for my latest service was professional, knowledgeable, and pleasant.
Service department except Rick ,are dismissive and nasty... - dremabritt55
Service department except Rick ,are dismissive and nasty and do not seem knowledgeable. One young man is disrespectful.had my service done their tires rotated two weeks later need it all new brakes never was mentioned at the service.
My new C-300 - Monegrojon4895
I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!
TRIM around infotainment - USCG-Dano
In and out with 25 minutes from appointment. Trim looks great. Great service from all.
Service did great from the servivce manager lady to service tech, very pleased. Kash kept all his promises.
THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I... - KNORMAN
THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I DIDN'T BUY MY CAR FROM THEM ... BUT WISH I HAD... IF ANYTHING FOR HOW NICE THEY'VE BEEN TO ME WHEN THEY'VE SERVICED MY CAR. THE NEXT CADILLAC I BUY IN A YEAR OR SO WILL BE FROM BILL BLACK CADILLAC IN GREENSBORO!!!
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
I had work done to my dodge magnum Rt. The front fender... - msburns
I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.
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