14 Ohio Lexus Dealers

Everyone I had the pleasure of meeting during my time - dominiquephillips29

Everyone I had the pleasure of meeting during my time here was very polite, friendly, and thoughtful. As I worked with Randy, I realized that buying a car can be fun and not stressful and intimidating. Randy was very considerate and made sure that all my concerns or questions were answered.

Katie was delightful and amazing to work with. - Normandy Prince

Katie was delightful and amazing to work with. She made sure she met my needs for purchasing my vehicle 100% along the way. It was a pleasure for her to work with me and I will be back soon.

Prompt, attentive and expert service Repairs were done on - Barnesfamily007

Prompt, attentive and expert service Repairs were done on time if not of the order and the facility was very comfortable

I had a great buying experience at this dealership. - cheesie61

I had a great buying experience at this dealership. Everything went very smoothly and professionally. My salesman was Jim Schenk throughout the entire process. Jim was awesome to work with. He was honest, straight-forward, and understanding that I live 5 hours from their dealership so I needed more pics of the truck before I made the drive to look at it. Within 5 minutes of my request, Jim sent me all the pics I requested plus a short video. Being 99% sure that I was going to buy the truck, I negotiated the deal right over the phone and got a great price!! He really went above and beyond at every turn for us. I had forgotten my phone charger at home so Jim gave me one that he no longer used!! This was by far my best car buying experience.

It was the best car buying experience I have had. - schantz00schantzy

It was the best car buying experience I have had. From the greeter at the front desk, to Mitch my salesman, and to Grant in finance, everybody was polite, knowledgeable and helpful. Bella, the technology specialist, spent a good 25 minutes going over the car's features with us and was very patient as well. The showroom and waiting lounge or top notch as well. I would definitely buy another car from Classic Lexus of Willoughby Hills.

As a repeat customer, another great experience with - mfomolesky

As a repeat customer, another great experience with Germain Lexus and Alain Bennett. An efficient and fair process.

Always Courteous, Accommodating, and the Inspection - Ginger

Always Courteous, Accommodating, and the Inspection Videos are always “Spot-On” as an individual who does travel for work—-and does not have a company car. Keep Up The Great Work!!!

Very easy to schedule service, and picks up my car at my - gonit34367

Very easy to schedule service, and picks up my car at my house which is almost 30 min away for free. Andrew is great to work with.

April 11, 2025 It is with great pleasure that I submit - tatumca

April 11, 2025 It is with great pleasure that I submit a small survey on my experience with Classic Lexus. I had the opportunity to receive a great deal of excellent service from the Finance Manager, Mr. Aaron Williams. Mr. Williams was exceptionally helpful to me. He made me feel very comfortable. He took the time to share information with me that I would have otherwise not known, and some that I did not think about until I talked with him. When you visit Classic Lexus be sure to request a sit down with Mr. Aaron Williams. It’s not every day, in this era, that you get kind, undivided attention and service in such a busy establishment as Classic Lexus. Mr. Aaron Williams was a gentleman and a scholar, and very knowledgeable about his position and others with regards to Classic Lexus as a whole. I had many questions and he stepped right in and took care of me. He was great. As I am very meticulous, I did not find exactly what I was looking for, but it’s a Lexus; this is my third Toyota. There’s always next year or so. Also, the Parts Department was also very helpful, as I had to return to the Dealer Ship to get a working key. They took care of me with great customer service; they were not your everyday over the counter Parts Department. They were very accommodating. They even gave me a Lexus gift, asking me if anyone had given me one, and I replied, no. I will be returning to Classic Lexus to see if I can get service regarding the operation on some of the electronics, etc., on my vehicle. I will be setting up an appointment with Mr. Aaron Williams, as I was so very comfortable with him, and he is always very responsive to many questions that I have. When I picked up my car he offered his help by saying “give me a call if you need anything”.