My wife had expressed that she was interested in a Lexus - n23miller
My wife had expressed that she was interested in a Lexus RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even arriving at the facility, our sales consultant, Seth Collins, already had the vehicle ready and waiting for us to test drive. Seth was incredibly welcoming, friendly, dedicated, and extremely knowledgeable about every feature of the vehicle (as well as many other vehicles in their inventory). He also knew EVERY single aspect regarding the warranty/coverage policies, which greatly aided in us feeling confident we would be making a wise purchase. My wife and I were unfamiliar with the area, so he also offered to join us for the test drive. While traveling around the area, Seth did an absolutely fantastic job informing us of the numerous intuitive features that the vehicle offered, and made the experience very enjoyable. Once we arrived back at dealership, he also went out of his way to provide us with the opportunity to test drive another similar vehicle of a different color scheme to ensure we found the Lexus that was right for us. During the purchasing process, we were also fortunate enough to work with the Finance Manager, Sarah Klein. Sarah has decades of experience in the industry, and truly made the process incredibly seamless and enjoyable. She also had an excellent sense of humor, and was truly a pleasure to be around. Following the purchase, once again, Seth Collins went above and beyond for us. The dealership was already closed, but he spent at least 30 minutes with me inside and outside the vehicle (in frigid ambient temperatures) showing me each and every single button, feature and detail. He even helped me download the Lexus application, link my iPhone, etc. Aside from the amazing service, the facility itself was absolutely incredible. The atmosphere was incredibly welcoming/warming, and even the shop/maintenance area was absolutely beautiful and state of the art. This was our first experience purchasing a Lexus at the Cleveland dealership, but we will definitely be back for our next purchase!
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