14 Ohio Lexus Dealers

This was our second time making a purchase from Akron - Wklasic2

This was our second time making a purchase from Akron Canton Lexus . We were so fortunate to have had Shelley Turpin help us purchase both of our vehicles . This dealership is so lucky to have her . She was ABSOLUTELY AMAZING with both experiences. I will not deal with anyone but her from now on. She was so enthusiastic and so helpful from start to finish. She has followed up with us on our first and second purchases. I have been able to reach out with her to ask the silliest questions and she has responded right away . She was instrumental in us finding this amazing car ! She literally videotaped the car and sent it to us the day it came in and we were there the next day to buy it. The service at this dealership is second to none . Everyone has been so kind to us and always are when we come in for service . We will continue to do business with this dealership and with Shelley! 10/10

My wife had expressed that she was interested in a Lexus - n23miller

My wife had expressed that she was interested in a Lexus RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even arriving at the facility, our sales consultant, Seth Collins, already had the vehicle ready and waiting for us to test drive. Seth was incredibly welcoming, friendly, dedicated, and extremely knowledgeable about every feature of the vehicle (as well as many other vehicles in their inventory). He also knew EVERY single aspect regarding the warranty/coverage policies, which greatly aided in us feeling confident we would be making a wise purchase. My wife and I were unfamiliar with the area, so he also offered to join us for the test drive. While traveling around the area, Seth did an absolutely fantastic job informing us of the numerous intuitive features that the vehicle offered, and made the experience very enjoyable. Once we arrived back at dealership, he also went out of his way to provide us with the opportunity to test drive another similar vehicle of a different color scheme to ensure we found the Lexus that was right for us. During the purchasing process, we were also fortunate enough to work with the Finance Manager, Sarah Klein. Sarah has decades of experience in the industry, and truly made the process incredibly seamless and enjoyable. She also had an excellent sense of humor, and was truly a pleasure to be around. Following the purchase, once again, Seth Collins went above and beyond for us. The dealership was already closed, but he spent at least 30 minutes with me inside and outside the vehicle (in frigid ambient temperatures) showing me each and every single button, feature and detail. He even helped me download the Lexus application, link my iPhone, etc. Aside from the amazing service, the facility itself was absolutely incredible. The atmosphere was incredibly welcoming/warming, and even the shop/maintenance area was absolutely beautiful and state of the art. This was our first experience purchasing a Lexus at the Cleveland dealership, but we will definitely be back for our next purchase!

It is a beautiful and luxury dealership. - JASONBMW2003

It is a beautiful and luxury dealership. People are nice polite and know what they’re doing. Thank you.

I had a great buying experience at this dealership. - cheesie61

I had a great buying experience at this dealership. Everything went very smoothly and professionally. My salesman was Jim Schenk throughout the entire process. Jim was awesome to work with. He was honest, straight-forward, and understanding that I live 5 hours from their dealership so I needed more pics of the truck before I made the drive to look at it. Within 5 minutes of my request, Jim sent me all the pics I requested plus a short video. Being 99% sure that I was going to buy the truck, I negotiated the deal right over the phone and got a great price!! He really went above and beyond at every turn for us. I had forgotten my phone charger at home so Jim gave me one that he no longer used!! This was by far my best car buying experience.

It was the best car buying experience I have had. - schantz00schantzy

It was the best car buying experience I have had. From the greeter at the front desk, to Mitch my salesman, and to Grant in finance, everybody was polite, knowledgeable and helpful. Bella, the technology specialist, spent a good 25 minutes going over the car's features with us and was very patient as well. The showroom and waiting lounge or top notch as well. I would definitely buy another car from Classic Lexus of Willoughby Hills.

As a repeat customer, another great experience with - mfomolesky

As a repeat customer, another great experience with Germain Lexus and Alain Bennett. An efficient and fair process.

Always Courteous, Accommodating, and the Inspection - Ginger

Always Courteous, Accommodating, and the Inspection Videos are always “Spot-On” as an individual who does travel for work—-and does not have a company car. Keep Up The Great Work!!!

Very easy to schedule service, and picks up my car at my - gonit34367

Very easy to schedule service, and picks up my car at my house which is almost 30 min away for free. Andrew is great to work with.

April 11, 2025 It is with great pleasure that I submit - tatumca

April 11, 2025 It is with great pleasure that I submit a small survey on my experience with Classic Lexus. I had the opportunity to receive a great deal of excellent service from the Finance Manager, Mr. Aaron Williams. Mr. Williams was exceptionally helpful to me. He made me feel very comfortable. He took the time to share information with me that I would have otherwise not known, and some that I did not think about until I talked with him. When you visit Classic Lexus be sure to request a sit down with Mr. Aaron Williams. It’s not every day, in this era, that you get kind, undivided attention and service in such a busy establishment as Classic Lexus. Mr. Aaron Williams was a gentleman and a scholar, and very knowledgeable about his position and others with regards to Classic Lexus as a whole. I had many questions and he stepped right in and took care of me. He was great. As I am very meticulous, I did not find exactly what I was looking for, but it’s a Lexus; this is my third Toyota. There’s always next year or so. Also, the Parts Department was also very helpful, as I had to return to the Dealer Ship to get a working key. They took care of me with great customer service; they were not your everyday over the counter Parts Department. They were very accommodating. They even gave me a Lexus gift, asking me if anyone had given me one, and I replied, no. I will be returning to Classic Lexus to see if I can get service regarding the operation on some of the electronics, etc., on my vehicle. I will be setting up an appointment with Mr. Aaron Williams, as I was so very comfortable with him, and he is always very responsive to many questions that I have. When I picked up my car he offered his help by saying “give me a call if you need anything”.