14 Ohio Lexus Dealers

My husband and I had a great experience working with - lstois

My husband and I had a great experience working with Lexus of Akron .Our sales person was Jennifer Royce. Jennifer is extremely knowledgeable and professional. After we decided on the vehicle we wanted, Jennifer put us at ease throughout the whole process. I could not have asked for a better experience in purchasing a vehicle. We were very impressed with the staff and I have already recommended Lexus of Akron to my friends and family!

Thank you Lexus for making this purchase nice and easy! - oliviakindred08

Thank you Lexus for making this purchase nice and easy! It was straightforward for it being mostly over the phone and out of state! Thanks Andy Butler for great communication and Noah and Bryan for the sale!

Terri Layman our salesperson did a fantastic job in - jm27384

Terri Layman our salesperson did a fantastic job in finding the perfect vehicle for us. The rest of the Germain team was extremely helpful when we went in to purchase and pickup the vehicle. This the 2nd vehicle we’ve purchased from Germain and both experience’s have been very positive

I have been buying cars from Jim Schenk for over 25 - Troy.soncrant

I have been buying cars from Jim Schenk for over 25 years. He truly is one of the most Honest and nicest car sales rep I have ever worked with. So I would call him If you truly want to be treated right, there is no games just a great deal every time. Believe me I know a great car deal I used to be a car salesman myself. So see Jim tell him I sent you.

My recent visit has a mixed review. - 2vances

My recent visit has a mixed review. I was contacted by text from Maria on 6/5/26 regarding maintenance that was due. I returned her call only to get a different representative. She reviewed the maintenance to be preformed and my final question to her was the cost. The representative explained it was complimentary. I continued and scheduled an appointment. Upon arriving for the appointment, Rachael was my intake person and explained today’s appointment will cost $154.24. I explained to Rachael I was told by the representative when making the appointment it was complimentary. Rachael explained they could listen to the call. I encourage you to listen to the call and confirm what was quoted at the time the appointment was made. Rachael estimated the maintenance to be preformed would take about 90 minutes. I asked for a car to leave while the maintenance was being performed only be told by Rachael there were no cars available today. While waiting in the customer area, the Lexus representative setting near Rachael came into the customer’s waiting area and explained to a customer what was needed for her vehicle. The customer responded to the Lexus representative she didn’t want to wait a couple of hours so he invited her to come with him and they would get her a car. Why was I not offered a car when I asked? While waiting I looked at the new Lexus on the lot. I inquired with one of the salesman regarding a specific new car that had a sticker in the window for sale only to be told he couldn’t sell that car. I’m not pleased at all with this dealership. I was charged for windshield washer fluid that was filled recently at home and a cost of over $9.00 for a battery for one key faub!

I just bought my 2018 GS350. - DUDE44255

I just bought my 2018 GS350. They made the process low stress and easy. Mitch Harper was my salesmen. He was very patient with me. It took months for me to decide on a car. He was professional and helpful throughout the process.

Made service appt online for my free 5k tire rotation. - Carson

Made service appt online for my free 5k tire rotation. Got a brand new loaner to drive around while they were working on my car. No complaints.

April 11, 2025 It is with great pleasure that I submit - tatumca

April 11, 2025 It is with great pleasure that I submit a small survey on my experience with Classic Lexus. I had the opportunity to receive a great deal of excellent service from the Finance Manager, Mr. Aaron Williams. Mr. Williams was exceptionally helpful to me. He made me feel very comfortable. He took the time to share information with me that I would have otherwise not known, and some that I did not think about until I talked with him. When you visit Classic Lexus be sure to request a sit down with Mr. Aaron Williams. It’s not every day, in this era, that you get kind, undivided attention and service in such a busy establishment as Classic Lexus. Mr. Aaron Williams was a gentleman and a scholar, and very knowledgeable about his position and others with regards to Classic Lexus as a whole. I had many questions and he stepped right in and took care of me. He was great. As I am very meticulous, I did not find exactly what I was looking for, but it’s a Lexus; this is my third Toyota. There’s always next year or so. Also, the Parts Department was also very helpful, as I had to return to the Dealer Ship to get a working key. They took care of me with great customer service; they were not your everyday over the counter Parts Department. They were very accommodating. They even gave me a Lexus gift, asking me if anyone had given me one, and I replied, no. I will be returning to Classic Lexus to see if I can get service regarding the operation on some of the electronics, etc., on my vehicle. I will be setting up an appointment with Mr. Aaron Williams, as I was so very comfortable with him, and he is always very responsive to many questions that I have. When I picked up my car he offered his help by saying “give me a call if you need anything”.