787 Ohio Used Car Dealers

Service department charged me for work I did not approve - laser22

Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Jason was in constant contact with me leading up to my - Drjuangonzo

Jason was in constant contact with me leading up to my purchase but not to a point where it was bothersome. He answered questions succinctly and didn’t waste any time. It was clearly worth the 2 hour drive to deal with these people. Highly recommended.

This is one of the worst experiences with a car finance... - Marceldavis

This is one of the worst experiences with a car finance company and the car that I have with them. sold a car to me that had not been checked over, seat belt was broken, brakes was making noise and somehow it passed an !MOT with that problem.with in the first week i had problems with it.should have never passed the mot.i should have a working and a safe car which i have kids, i don't feel safe driving with my kids in it. I'm paying £356 for a car that has problems. That is not fair i expect to have a car with no problems at all. that's why i got the car on finance. it's going to cost me £750 to repair the car whereas the clutch is gone after 5 months of having the car. I called the finance about the situation they said it's my problem they cant help me at all, they said when they gave me the car it was driveable and in good condition, that i should of serviced the clutch. has any one that has a car serviced their clutch for their car let me know please.only doing 7000 miles and having the car for 5 months please tell me if i should be having so much problems.my wife is out of work due to the car not driveable and i told the finance people on the phone. told them about the situation they said im am still able to fund repairing the car and paying for the finance of the car. this is so unfair and wrong no help at all with the finance company.they have no empathy on the situation what so ever and i'm totally shocked and upset how i am being treated. i have had several different cars and older cars then this one done more mileage aswell they have never given me any problems. as 7 seater family car i wouldn't expect the clutch to go on a 7 years old car and only recently serviced as well by the company that gave me the car.the clutch failed when my wife was going up a hill it rolled backed nearly hitting the car behind .i asked to speak to their manager they refused it because they said that the case was closed disgusting. The reason for getting a car on finance is to make a living for my family and right now this is stressing me and causing me to have strong migraines. not in a million years i was expecting this to happen to me. Is there anyone that has had this issue aswell . i need help please as this finance are not willing to help me

They sold me a VW Jetta that they got as a trade-in. - austin_campb

They sold me a VW Jetta that they got as a trade-in. Fully serviced. The people there were great and got me a great deal in about an hour. Amazing service.

It was excellent. - Penney

It was excellent. Austin was very friendly, helpful, and determined to do whatever it took to get me into the vehicle I wanted. He was kind, thoughtful, and not overly pushy like many other salespeople. I’ll definitely recommend Austin to anyone interested in purchasing a Mazda.

We bought a Nissan Rogue. We were greeted politely. We... - tgunaris

We bought a Nissan Rogue. We were greeted politely. We were pleased with the our salesman Mike. As we took the car for a test drive he explained all the features of the car. And I love my Rogue. Thank you

Was a very smooth transaction. Probably the best and... - jkmpine3

Was a very smooth transaction. Probably the best and easiest time I have ever had in purchasing a vehicle. I would recommend this dealer to anyone. The financing department was also very helpful as well.

This was by far one of the best experiences I have ever - hearts1960

This was by far one of the best experiences I have ever had purchasing a car. I dealt directly with the owner, Alex Perez. At no time did he ever try to pressure me. I looked at and drove three different cars, then went home to think things over. Alex allowed me to take the car I decided on to my own mechanic for inspection. After it passed inspection, I didn't hesitate to buy it. I traded my vehicle and was given a very good price, not like the big dealerships that try to go as low as possible. I really like the vehicle that I decided on, a 2011 Toyota Highlander with under 80,00 miles. The SUV drives great and is super clean inside and out. I live near this dealership and always notice what nice cars he keeps on his lot. I am glad I stopped the day I noticed a couple of SUVs that caught my eye. I'm also glad to be able to support a small local business. Thanks Alex! If I need another vehicle this is where I will shop.

My vehicle was totaled and I’d heard several good - Rlwilliams

My vehicle was totaled and I’d heard several good testimonials from various people, so I thought I’d check them out. I am so very glad I did! Both are extremely accommodating and straightforward. My purchase went smoothly and they went out of their way to get me into a vehicle. I had gone to a conference in Columbus and had some serious issues with my brakes, called Jay and told him of the situation and he agreed with what I was told the problem could be, and to make sure I kept my receipts for the repairs. I’d only had my car for a little over a month, so these repairs were not covered under warranty. Once I returned home I took the receipts in and Jay made a copy, once Eric returned from a time away they made arrangements to get the car into their garage. They assured me that the repair shop was correct in their repairs and they also did a brake job on the front of my car. Not only did they do that, I was reimbursed for half of what I paid Firestone to repair the rear brakes, rotors, brake line and caliper. Now it was not their responsibility to cover half of my repairs, but they made a good faith gesture. I would/will refer them to anyone. After telling of my initial experience of my brake issue, all kinds of people will talk trash about a business, look, you can have bad experiences with any business, even the biggest and best in the area you live in can have a bad experience. When people go in with a chip on their shoulder and a bad attitude, you won’t get very far. Attitude is everything!

We bought a car from this place 3 weeks the engine blew - Golfosu1

We bought a car from this place 3 weeks the engine blew they replaced it with a junk yard engine that lasted less than a week at this point they said it was our problem we would have to pay for it! Wow what a joke! But we got the last laugh! Stay away from this place!

I had am above, and beyond experience with the service - rebeccalosito1

I had am above, and beyond experience with the service department this past Monday. I had don’t issues pop up over the weekend with my vehicle, in addition to regular maintenance l, amd Collin got me in, and out the same day! He was very accommodating to my schedule, very patient, engaged very friendly shy. I am definitely going to keep getting my vehicle maintenance d there. I would highly recommend their service department, now, as well!

I wouldn't offer their services to anyone and I most - pdhadden76

I wouldn't offer their services to anyone and I most definitely mean anyone. They sell lemons and tell good luck.. yeah I'm sitting here in the lemon I bought from them waiting for a mechanic to come out and fix it. So you dumb enough to go there, can't say you weren't warned

Bought a car from Siara Lamp. - Courtneylong

Bought a car from Siara Lamp. Nice girl but not very professional, she is just there to get a sale. It was my first time in a dealership ever and someone recommended this person to me, only god knows why. Spent 8+ hours here when my kid sat at home with grandma. Was my absolute very first time at a dealership by MYSELF and I told Sierra that. She didn’t give a ****. I cried in her office while she talked to some “manager”. A week after I bought the car, the brakes went out and my car was smoking. Not even a year later, my engine is rattling when she told me she couldn’t budge on the 25k price point for a piece of **** 2015 Jeep Compass with a broken radio. She told me that “a co signer didn’t matter” when I had a 630+ credit score. Will never xxxxing go back if someone paid me. I will only see people that people recommend from the Honda side of the dealership because they’re the only people that know what the absolute xxxx what they’re talking about.

Kevin, our salesman was excellent. - scottmargeson75

Kevin, our salesman was excellent. Listened to what we were looking for, answered questions we had. Great experience.

Here’s a little story time. - Dlainee11

Here’s a little story time. Here’s what happened when we went to get our car from Byrider Maumee DO NOT. I repeat DO NOT buy a car from this joke of a dealership. We came to pick up our car from the dealership because it was paid off and it was in need of a tow. The car needed some work done and we couldn’t afford to fix it at the time, so we waited until it was paid off. (Mind you, this car had problems almost right away after buying). We just got THE TITLE in the mail. Went in to get the keys and the guy working in the bay said that the keys are stuck in the ignition. He took a battery out there to jump it but couldn’t get it. He said they had to “move it” yet didn’t know why the keys were left in it. We asked to remove items from the car and found out it was missing a BUNCH. Window control panel, the DVD player, and license plate…. We asked about the personal belongings in the car and all they could say was “we don’t know what you’re talking about”. Turns out the hood was popped open the whole time and there was a dead possum in the engine. We asked to speak to the manager and he laughed at us and said that he had nothing to do with it. He basically told us that since we bought it when it was “JD Byrider” it’s not his problem. He was completely unprofessional and rude. We asked for the car to be documented and given a print out, but they “couldn’t print it because the people left the day”. Idk about you but what MANAGER isn’t able to complete something for a customer… I have NEVER experienced such poor customer service, ever, in my life. He kept trying to play off our words and act like we didn’t know what we were talking about or we were wrong. The guy who came to check out the car said that the catalytic converter wasn’t just stolen from anyone, someone knew what they were doing and took it off properly. You can even see the greasy mechanic fingers that took the DVD player out. This guy who checked our car said some dealerships do this if a car sits too long on the lot. They claim its “abandoned”. They take off parts for the cars they get to fix them up to sell. We caught some people that were coming in to look at their pitiful selection of cars and told them to not buy from them and from ACROSS the parking lot, the MANAGER laughed at us and wrangled those people inside. I don’t know about you but we were furious. This “manager” wouldn’t even listen to what we had to say. My other half MADE him walk to the back to look at the car. And then, THEN, he finally understood what we were talking about and then started saying he suspected a crackhead that was working there at one time may have did it. When we threatened to share the story on social media, he basically hushed us by saying he was going to give us a gift card for the inconvenience and would call corporate and get back to us. His deadline has passed and is now ignoring texts and calls. We have proof of his poor treatment to us and proof from someone who pulls cars from dealerships like this. Yes the car sat there a long time. Yes the payments were made on time and in full. If it were a problem that the car was parked there, then they should have contacted us. But the agreement was that it was fine it was parked there. Save yourself or a family member the problems and don’t buy from them. I’d post the pictures here if I could.

Response was quick, professional and courteous. - Jack

Response was quick, professional and courteous. Austin even sent me additional pictures that I had requested.

I purchased a pre-owned car without seeing. - mattisav13

I purchased a pre-owned car without seeing. The description was spot on. I also, traded in a car and they paid a very reasonable price. All in all every employee at Byers was awesome! I Highly recommend them.

Luke Frost and the team at Mike Albert Sales are top - Mr. Jim Business

Luke Frost and the team at Mike Albert Sales are top notch, I travel for work and was looking for a new commuter car, but I was very specific in what I was looking for, I just happen to be passing thru Cincinnati and they had one I was interested in. I had previously spoken with Luke before ever arriving at the dealership, and he was fantastic to answer any questions I might have had. When I arrived it was a cold snowy day, and Luke had the car cleaned off and warmed up, I did a pretty through inspection of the engine bay fluids, and a walk around to find the car was in fantastic condition. We then went on a decent test drive, and I was sold on the vehicle. I had a pre approval for credit from Capital One, but they worked hard to get me a lower rate from. another lender. The finance office was quick, as the deal was thrown together, with a no haggle price, it was already below book, but the lifetime powertrain warranty made it an extreme value. I was a bit disappointed that the finance manager pushed a bumper to bumper warranty pretty hard when from the get go, I told him I wasnt interested, as he attempted to make me "feel bad" that I wasnt purchasing it. I didnt let this bother me, as ive been in car sales and know how they can make or break a deal. They got the car cleaned up, handed the keys off, and Luke even assisted me with holding the car for a few days while I got an auto transporter to pickup the car. I suggest anyone looking for a legitimate review of an honest, clean, car dealer to look no further than Mike Albert and Luke Frost.

I really was worried when I needed to buy a used car - mitzidruss

I really was worried when I needed to buy a used car after an accident. I have had the experience before of buying something and then having it cost thousands of dollars a few months in. I cannot emphasize enough. What a wonderful experience I had buying a car with Ralph! He is completely trustworthy and caring and even suggested a car that was less expensive than when I was looking at because he was concerned that the hybrid battery could become an unforeseen expense within the next year. AA++ Highly recommend!!

Joe was patient and provided information on all the cars - Elizabethmarimichael@gmail.com

Joe was patient and provided information on all the cars I was interested in (like 12 of them!). I never felt any pressure to buy and he understood the concerns I had. He knew the inventory really well. I found a car I really love!

Amazing sales team! - Me2

Amazing sales team!!! All was fortunate to work with Bill, Jared , and Josh. These people know how to treat customers. I am very happy with the service and product. I would highly recommend them for your next used car purchase.

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Good customer service took my car in to get it service - trumanjeanene

Good customer service took my car in to get it service and they took really good care of me

Second buying experience. - PHoover

Second buying experience. This time I was out of state. Tony calls me up that morning, says he had found the car I was looking for, 2 hours later, Nicole calls me with the details. That evening I had the perfect gift to my family. The Carena team took their time to understand my need, delivered professionally and timely. No hidden costs and no “used car” anxiety. Amazing experience. We will be coming back every time.

Would you drive this car - Cutecrazychic34

Jackie walker would never let her daughter ride in the car I bought. When she told me about why its my passenger window isn't covered by warranty and that being the 3rd repair not covered by the amazing car warranty that was offered to us all I got from her was well it's a old car. Apparently only the driver side window is covered in the warranty so the safety of all other passengers even children in the back is meaningless.

This place is a complete scam house. - pakob

This place is a complete scam house. Bought a car from them. It broke down within a couple of months. They refused to fix it. Even though it was supposed to be covered under the warranty now, they are expecting me to pay off the balance of the car. Complete criminals and if you read through their reviews it tells a pretty clear story - lots of broken down cars within the first couple of months which people are expected to pay for..

❤Mr. - virginiaharper1

❤Mr. Mike & Ms. Rana made our #Ford dreams come true. We worked together for an ease & effortless experience. Our first true blue #FordTruck 💛A place we would send our friends & families. Landen Motors LLC is a name our whole household knows to be the "Go To" when our children buy their first financed vehicle. 💚Just like the Harpers, we are #BuiltFordTough & #BuiltFordTough

Wonderful service! - Susan

Wonderful service! We stopped in unexpectedly while passing through on our trip home without an appointment due to car trouble, Shane was able to diagnose our Buick and found the problem and had it fixed in an hour. The only Buick service center around with later hours on Thursday. Highly recommend! Also, great customer service and facility!

The sales manager was really nice and explained a lot to - monejanjohnson

The sales manager was really nice and explained a lot to me! Very helpful and seem good at what he does. Thank you!

No hassle. No pressure. Best car buying experience ever! - smohan

Ruby was able to find the exact car I was looking for and there was no pressure. Ruby auto took their time with me and worked with me on ever detail I was looking for.