787 Ohio Used Car Dealers

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

I will never, ever buy a Mazda from anywhere other than - md330

I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

BUYERS BEWARE! - Laddell08

BUYERS BEWARE!!! I Purchased a vehicle from Tom the sales manager. Im in Virginia. When the truck arrived I noticed the engine light came on so I took it to my dealer they told me it needed almost 11k in repairs. I took out the best warranty the offered. the warranty company would not cover the repairs because they said it was pre existing. I called Tom and he kept putting it off by telling me he would look into it. So I picked my truck up from the dealership then the brakes were grinding like crazy so I took it to another garage that cost me $2100 to fix. I called Tom back to tell him just to find out he was no longer there. I then spoke to Bill who refuses to call me back. I even told them I was going to ship the truck back to them. They said that would be considered a voluntary repo which would hurt my credit. Bill said if I wanted to take a loss on the truck I could trade it in. This was my first time buying a truck online and it will be my last.

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Worst experience buying a car in my life ever! - Samson

Worst experience buying a car in my life ever! I bought a car it broke. It has a warranty, but they won’t fix it. It’s been three months no answer. They even talked me into buying another #Warranty to be stress-free, but I’ve had a stress since I bought this vehicle.

Stopped in without an appt. - scarpent82142

Stopped in without an appt. looking for a new car - Dylan went out of his way to get my trade in appraised and estimated financing done right away. The car I wanted was in transit to the dealership. During the process he answered all of my questions and kept me updated on the ETA date. When the car arrived Dylan notified me right away and worked with Service and Financing to see that I drove off in my new car the next day which was a very busy Saturday. Dylan actually takes the time to make sure the customer gets what they want and doesn't try to push a pre sale agenda.

I drove from out of state. - Jsmom3

I drove from out of state. They do not take deposits to hold vehicles. The salesman gave me the keys to drive it but told me nothing about the vehicle or features. I traded an older vehicle of the same type but had to figure out the new features on my own. I don't know if he figured he didn't need to since I was coming from hours away and it was a done deal. No salesmanship. Nice guy and polite though. Finance guy was efficient and polite. Drove vehicle home, took out the paper on the floor. The floormats in the front that were in the pictures were missing. Went back and forth with the salesman for a month before contacting the sales manager. He took care of it, was polite and apologetic. However, when I got them, they must be the wrong mats. I have directions to cut carpet for the plastic pieces that the mats snap down to. The old ones must not have had that, so the new ones shouldn't either. Overall, a mixed experience. Wouldn't recommend if you are driving fro. Afar.

I was having an issue with my 2021 Buick Encore GX. - mcoles578

I was having an issue with my 2021 Buick Encore GX. I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went to my appointment, I told Ms. Joette the issue I was having. She said it is a known issue in the Buicks. She will have it checked and get back with me. About an hour later she comes out to the waiting area and tells me that the part is not covered under my warranty. I asked why? She said, "it may be the location of the issue, something could've gotten spilled or anything." She said, "it would cost $310 to get it fixed." I was confused and not happy. I went to my Salesperson Big Johnny, who sold me the vehicle, and explained the situation. He immediately said, "that does not sound correct". He got on the phone and contacted the warranty company. He spoke with Yvonne. He asked if the part (the brake assembly) was covered under my warranty. She said, "yes, it is". Big Johnny, got off the phone and went back to the service department and let Ms. Joette know that he spoke with the warranty company. And the part is covered". Ms. Joette, told me she would order the part and let me know when it is in, so I can get the issue fixed. My rating of 4 stars, is due to Big Johnny going above and beyond to get to the root of the issue. If it was not for him, I would've been paying for a part that was already covered under my warranty.

I bought a travel trailer from Holman and I highly - Terry

I bought a travel trailer from Holman and I highly recommend them. My salesman was helpful and responsive to my list of things I was looking for in a new trailer. Their selection was second to none. The other salesmen were very helpful. At the walk through all my questions were answered and I was able to test everything I wanted to. The trade in process was easy and they had the best price. When it was time to make the purchase the cashier made the whole process as smooth as silk. I searched for months at many other dealers all over the Ohio, Indiana and Kentucky area but none came close to matching the level of customer service I found at Holman. In fact, it was just by luck I became aware of Holman through an internet search but in the future when I am in the market for any kind of vehicle I will be checking Holman Motors out first. They are an hour from where I live but are well worth the drive.

It was horrible, could not get a deal, I live 3 hours - ghost1068

It was horrible, could not get a deal, I live 3 hours away from you and you wanted to give me less value for my vehicle than it was worth, a 2022 Hyundai Palisade with 19,000 miles on it and loaded, it was a joke and no warranty another joke, guess I should have shopped at hometown dealers, my bad I guess

Purchased a New Escalade this week from Columbiana - Just an average Joe

Purchased a New Escalade this week from Columbiana Cadillac. Very professional process. A++ all around, couldn't ask for any better. Great staff and management. Dealers with integrity are hard to find.

We have had an exceptional expierence with this - bwondrash

We have had an exceptional expierence with this dealership. We bought online out of state. They went above and beyond to drive it from Ohio to Wisconsin for us. Between Elder in finance, Ryan in sales and the owner Phil they were very responsive and answered all of our questions very timely. We would highly recommend doing business with this dealership and would buy from them again. My husband is in the auto world as a General Manager of another dealership and can be very demanding. They even managed to make him happy. Thank you KDK. Liane and Brian Wondrash. Feel free to contact us if you would have further questions. bwondrash@gmail.com

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

Worst car buying experience ever! - gmonkey081

Worst car buying experience ever!!! Sorry Sean Ford is false advertisement they're actually owned by Ken Ganley Auto Group which I swore on my life I would never deal with again until I was tricked into going to one because it doesn't say on the sign that their affiliated!!! Save your money and go somewhere else other than buying a car anywhere from either of those men!!!

They're all really good with you. - 173tracymorris

They're all really good with you.And work with you and explain everything to you about your vehicle.And what they recommend needing done, they're very helpful in that way.That is so cool the

It's been over a month since I purchased a vehicle and I - danodemano

It's been over a month since I purchased a vehicle and I STILL don't have a second key to my vehicle. The second key I was given goes to something else. This is getting pretty absurd at this point honestly. I don't know how a dealer can't keep track of keys! Trying to get answers is like pulling teeth, constantly getting the runaround. I just want my second key!

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

The worst car I ever owned was from here. - anthonytucker

The worst car I ever owned was from here. From the lying salesman. That told us he had to tell Scott he won't sell crap on his lot. I didn't catch on then as I should have. So we drove a 2011 pathfinder off the lot to find it's never been looked over. So they says we don't have a mechanic bring it back for a day, so we can fix it. Well we did. That day turned to 7 weeks. Blowing us off daily not returning calls. The entire rear sub frame rotted out. The entire shock system as well. So they said it's in tip top shape cmon down and get your car. So we get there. To be told we can not drive the car off the lot due to plates expired. While in their possession. We had to argue to even leave to go get plates immediately. As we did get those. So we get to our driveway 23 mins away from shook. Check engine light comes on. Never had it Happened before. So we took it directly to a Nissan dealership. For warranty purposes. Nissan said we're minutes away from the entrie tires falling off and breaking a lot more, items under the cars front end. And gas was very apparent with the smell. So they said it been cut. I called Scott and he said we were subject to thieves due to where we live. CANTON OHIO...!!! Well shook said the never touched the gas tank we hit something. Which never happened. So they started to blame us more said the city we live in someone obviously tried to steal gas. WOW JUST WOW...!! THIS IS DIRECT FROM THE Ownership...! AND HOW YOU WILL BE TREATED...!The entire rear suspension rotted out. The front tie rods ball joints entirely busted out. And busted gas line on top of the gas tank. We have cameras on our vehicle and our home for safety. No one was around our car all night day. So after Nissan fixes the car correct we will have an amazing vehicle. Non of it is thanks from shook auto. So now we have gotten the report and damages we were sold with the car. They never touched looked at in any way shape or form. So we have no choice but to approach the attorney general now for help. Because shook hasn't been responsible for what they should have done before we eve stepped foot on the lot to be able to buy a broken down lemon like this one. Never will I tell anyone to go here. Thank God I have to deal with a bank and never has to deal with shook again any way shape or form. Good riddance...!!!!

If I could leave a zero star review I would. - Jeeno12zyron

If I could leave a zero star review I would. Called Car guru on Sunday. They passed the information on to the dealer. Call the dealer Monday morning. Wanted to leave a down payment on a car was told they do not accept the down payment. Call them Tuesday morning, on our way with cash in hand before they open and was told somebody put money down on the car and it is no longer available. Would like to know why they would not accept my down payment, but did accept somebody else’s terrible terrible business.

Good experience Chris really helped and was patient for - Djohnson4106

Good experience Chris really helped and was patient for me to find the truck I really wanted

Honestly and whole heartedly Do Not come here for - Kat.twitchell

Honestly and whole heartedly Do Not come here for service. Brondes maumee service department is completely unorganized and completely unprofessional. Had my car towed in Thursday to be diagnosed power steering issue. We only received one call Thursday at 9:27 saying they were starting to “Look” at it. 4:00 rolls around no call to say what they’ve found or done to the car. 4:30 we decided to call and see what’s going on with my car they haven’t found anything but they were still “looking”. Friday we give them the benefit of the doubt to call US to tell us what’s wrong to the car. Not a single call…. 4:13 rolls around we’ve decided to call Again. The answer we received it they aren’t sure what’s going on really and they’ll talk to the guy working on the call and call us back. YEAHHHH okay. By this point the lack of communication on them is getting leery. They don’t call us back. So at this point I the female and owner of the Car decided to call it’s Saturday at 10:24 am at this point. Finally they stay they tried reprogramming it and it did not work. So I have My significant other go to retrieve my kids car seats because at this point they say we’ll have answers Monday and him being a mechanic himself he decided to turn on the car while there and what do you know the REPROGRAMMING WORKED. No mechanic notes saying what they’ve done so he asks to just take the car because obviously it worked. The guy proceeded to try and say the car would fall apart if we took it and black mail us. So we say we’re gunna call the police at this point. They he finally lets us have my car. The Lazy people here can’t even shut your hood while it’s parked out side yikesssss hate to see the damage they would have done if they kept it to Monday. I repeat DO NOT COME HERE There are better ford Dealerships/service in Dundee and across lower Michigan save yourself the headache and hassle.

Brian Smith and he’s team are the best Me and my family - angel pinto

Brian Smith and he’s team are the best Me and my family We have purchased almost 10 cars from vandevere always satisfied the way we get treaded make us feel like family 🌟🌟🌟🌟🌟 lifetime warranty vehicles

If I could leave no stars I would. - BD

If I could leave no stars I would. My mom retired at the start of the year and is now on a fixed income. She bought a 2018 Subaru Forester late 11/2024. The first week the battery was dead and other minor issues started cropping up. I regret that she did not inquire on voiding the sale at that point. Within 6 months the check engine light, A/T oil temp light etc. came on. She is being told she will need a new transmission for $6000-$7000. Her mechanic has been in touch with the dealership and Subaru discussing any assistance/recourse given the extreme and immediate issues she has had to no avail. Only 5500 miles has been driven since purchase. PLEASE DO NOT BUY A CAR FROM HERE. If you do you might as well add 6-7K to your budget a buy a new or at least newer car from a respectable and accountable location. Or just make sure you won't have to actually drive the car you are buying.

Great place did what they promised to do had car ready - Bloominghatlady

Great place did what they promised to do had car ready for pickup as described great experience!!

Dan was great to work with to buy my new driver son a - WindyRunner55

Dan was great to work with to buy my new driver son a car. He was patent with our selection. He understood we wanted a car tbag was safe for him to drive. I strongly suggest to buy your next car with Dan.

This dealership is a small town dealership with a great - F-150 Guy

This dealership is a small town dealership with a great touch on client care. They listen to you for your cars needs and wants! Great team there.

Very poor service, incompetent service technicians. - rima l

Very poor service, incompetent service technicians. Took a car for diagnostic at the end of September, paid the fee and was told that there is no problem, and I am imagining the humming sound. Just few weeks later they are telling me I have to replace transfer case for $9K. What a joke! no attempts to rectify the situation, no explanation, and managed to charge me for 2nd diagnostic again.

Jon Gwinner has been the “family” car salesman for years - HHartman

Jon Gwinner has been the “family” car salesman for years and when we needed a great used van, he handled everything quickly and efficiently with no pressure.