AMAZING SERVICE ♡♡♡ - Wildpooh
I was treated with the upmost respect. Very friendly and helpful staff. Treated me like family and made sure I was comfortable in the choice I made. Very highly recommended in my book!
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Jeep renegade - macssocool
John Lavender contacted me by phone after I submitted my interest in a car. He was a great salesman. He showed me the car I was interested in and the Jeep. I went with the Jeep. He delivered it to me the next day. He filled it with gas and did the emissions test for me. I appreciate him very much. There was no pressure to buy. I was scared because I have not purchased a car since 1995!!!
THE EASIEST CAR DEAL I HAVE EVER MADE! - JS Nashville
I have a strong phobia about buying a car. After years upon years of watching and hearing about my father's deals and dealings with car salesman, I have always had this sense that no matter what or where I would go buy - I would always have that little voice in the back of my head telling me I could have done better. One Saturday morning in December, I woke up and said to myself... "I'm buying a car today." I went to an Audi dealership, where the salesperson approached me with ambivalence at best. The approach was so annoying I left and was about to head home, my history with car dealers reaffirmed. On a whim, I decided to go see the new Cadillac XT5 that I had seen so much about. I called ahead and the sales manager connected me with Gerry Vermillion, who was waiting for me when I arrived. I immediately liked Gerry and his attentive yet casual way of doing business. He allowed me to navigate my way up through the inventory and really listened to what I was looking for - pivoting as we went along . On the test drive, he let the car do the talking and we just simply took a nice ride. I loved the car - although didn't want to show it.... When it came to making a deal, it was not a grind... or a game... it was a conversation. Gerry and the entire team made me feel like both sides of the transaction were happy by the end - and I must agree. The deal was done and easy and I drove home that night ecstatic. The follow up has been solid - not too much - just letting me know they are there if I need them. As someone who hated the car buying process... couldn't be more happy with the XT5 and couldn't recommend Andrew's Cadillac any higher.
service - cw
Dewayne and all the folks in the service department are great came in for service and Dewayne sold me a truck he is just a great person and friend because of him and his staff is why I have returned as a customer and send others for 30 plus years.
No complaints - Shev
My sales guy didn't waste my time and acted exactly like I would expect. I'd go back to him if I was interested in another vehicle.
David Adams - gwaresr01
After searching many dealerships in my area (Bowling Green, KY), it was apparent that the salesmen were incompetent of selling my wife and I a new vehicle. We drove to James Corlew in Clarksville, TN where we purchased our first vehicle many years before. I met with David Adams and explained my position, he listened very carefully and gave us all the bells & whistles we requested. I will recommend this dealership to anyone seeking to buy a new or used vehicle.
Gatt & Cynthia Ware
Lease buyout - Danny hays
Immediate service by Ric to negotiate a complicated process of buyout for the end of my 3 year lease. My previous services at Don Ledford has all been excellent and complete. R.Danny Hays MD
The most unprofessional dealership - Yvette226
These dealership is a joke! The most unprofessional people I have ever met. They lie to your face to get you in a car...have you sign documents ..then say you stole the car. We have been harrassed and threatened for no reason by Tyler, Tommy and now some guy by the name of Jarred. We now have a lawyer involved as well as the Attorney General and news media . What they have done to us is basiclly Consumer Fraud! Do not go to Rusty Wallace at all ! Unless you want to be lied to and harassed by their staff.
Come through for us again!! - 2xbuyer
We bought a new Silverado from champion in 2016.. We couldn't have been happier with the service! They've come through for us again!!! Just bought a used equinox. Kristen Martin was great and so patient!!! I was very indecisive!!! When I did make the decision it was her day off but she came in to deal with me anyway. If you want to deal with down to earth people with no pressure this is the place to go.
Amazing - Thevol_1999
I was given the best experience during my car search. Graham was very knowledgeable and detailed with each car I asked about. From my step onto the lot he was there for me. After deciding on which vehicle was best for me, the paperwork process was quick and simple. This was just an amazing experience from the entire Integrity team!!!
Car left with more problems than before i brought it - Cadillac dts
Brought my car to Cadillac of Knoxville to have 1specific thing done. A power steering hose! After i left i had more problems than i had before they made repairs. I wish i would have never took my 2006 dts to them. Absolutely unsatisfied with them.
Bad body work with unacceptable customer service - Loyal Client
The absolute worst experience ever. Every expectation missed. Very pooor customer service related to the entire transaction. Never did we see this coming from this location.
Poor body shop workmanship - disapointed
My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was purchased from Kirk, it only seemed logical to have their body shop handle the repairs to the two drivers side doors. After their third attempt to make the repairs, they finally got the two doors straight. No more dents or wrinkles. Problem now is the doors no longer match the rest of the truck color. The painter and the body shop foreman both agree the color does not match and the cause is there are too many coats of base and intermediate color on the doors. Well duh, if the doors would have been straightened correctly the first time, maybe the color would match. Now their solution is to repaint the two drivers side fenders in an attempt to "blend" the paint.
Great Sales Person but Buyer Beware - rcrochiere
Very disappointed in this dealership. Purchased a used, 2011 Chevy Traverse on Tuesday and on Wednesday the check engine light, ABS light, traction control service light and service stabilitrak light came on. Husband took car to an auto parts store to have the code read, got a print-out and took it to the dealership. They replaced a censor for one of the codes, did nothing about the "misfire in valve 6" code and said "since the abs light is not on right now, we can't do anything about it." Took pictures of the dashboard lights to show them because when you turn the car off, the abs lights and service codes go off. The wouldn't accept the pictures as proof and said "since we can see the lights, we can't do anything about it." The next time the light came on, I drove straight to the dealership and left it running. They agreed to service it and gave me a ride to work. Brought the car back to me, dropped it off and left. I took it around the block for a test drive... lights back on. Called the dealership and had to leave a message.. no return call. So, my point is this... if you are going to purchase a used vehicle you're just as well off to buy one from a roadside, dirt-lot, buy here, pay here car lot than to pay a premium price for what you are assuming is a reputable, premium dealership. We were a repeat customer, also. Will never be back again. The salesman, Quan West, was as nice and polite and professional as he could be but the problem was bigger than his pay grade.
Not satisfied! - Jackkay
I took my car in for rear axel recall. Later I start to hear this scrubbing from rear. Took it back they was going to charge 150.00 to tell me what they screwed up! No thanks Bud Davis!
Terrible experience. Non professional. - Ronnie2018
After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled.
I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place.
I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it!
That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN.
STAY AWAY and save yourself frustration. You can thank me later.
Judd is a dud - dsteele95
Judd is the absolute worst salesman I've ever had the displeasure of dealing with. Completely rude, condescending, sleazy, know-it-all attitude. I caught him in a lie where he tried to tell me a new rim for my car would be $500, when the parts department from this dealership told me it would be $130 for a brand new rim with the tire pressure sensor and everything when I was looking to replace it. Tried to tell me it would be $1000 to detail my car, when I and everyone else I've told about this knows that a good detail job is very rarely at or above $200. He then got more insistent that he was right and then stated "well everyone has their own opinion" in a snobby tone. Clearly he needs to find a dictionary because I was stating facts. Really wanted to strangle him because of the way he was talking to me. Let's see you try and delete this one Judd :) I told you I wouldn't let up. I'll continue to be the biggest annoyance in your life. Everyone who is smart and looks up a dealership before they do business with them is going to know that you're a lying con artist, but that's perfect for you because you love screwing over stupid people. You just severely messed up when you thought that I was stupid.
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
Incompetent service staff - Kyle6487
Wouldn't let them touch my bicycle let alone my 30000 plus Subaru their staff isn't Subaru certified they poured over a gallon of oil in my engine compartment and sent my wife away for.the car to start smoking and almost catch fire, any cleanup efforts were less than that of a toddler
Stan McNabb Chevrolet Buick GMC Cadillac