pleasant! - Kballard02
Aisha highlighted the car from MMI to safety features. She was very helpful and answered all my questions. She was open and friendly and I won’t hesitate to call her if I have a question or need something.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Amazing Service - spooktc905
Navid Helped me get the lease on my new Audi S4, and I couldnt be happier. The test drive location was perfect, he wasnt pushy at all, very knowledgeable about the vehicle and provided a ton of information. He never left me to go deal with more customers (this has happened to me so many times at other dealerships and it was so infuriating), and it was a welcome change of pace. All the staff at cavender were so nice and offered coffee and drinks and made me feel welcome. Roxanne the receptionist smiled the entire time and provided freshly baked cookies. I can’t stop talking to people about how awesome the whole experience was and keep recommending they all join the Audi Family.
Five star level service all around.
Purchase of new Q5 - Tom Schar
Very pleased with Grant's pleasant, articulate and knowledgable sales persona, The kind of salesperson I like to deal with - honest and forthright. Since our purchase we recommended a friend who has since purchased a Q7 through him. Atta Boy!
General Sales Manager
Comfortable and Friendly - Pammie
The service team explained the issues involved with my new Audi Q5 honestly in a way I could understand. Everyone involved made the experience comfortable and easy.
Best Car Buying Experience Ever! - spinfb
The team at Grapevine provided the best car buying experience in my life. From the Sales Manager, to the Sales resource to the Business Manager. All were professional, pleasant and a joy to work with. They made sure the deal was good for all!
A sincere thanks for such an enjoyable experience.
Excellent service - Alex
Excellent service every time that I stop in. They take great care of your car and you, while you wait. Professional and timely each visit.
Good car buying experience - KC
Joe Peer helped us in buying a new car and we had a very pleasant experience working with him. He patiently answered all our questions and made sure our needs were catered. Would definitely recommend seeking his help at this dealership.
Terrible service with Advisor Jack - zzhou
I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central…
Customer Service - Brittany Loyd
I have purchased two vehicles from this location and their service is next to none! I've visited numerous location for service and each time I'm very disappointed at the service and the attitudes I receive from the the representatives present. Each and every time I step in the Audi North Houston location I am greater with a smile and a representative that goes above and beyond to meet my needs whether it's a new vehicle, maintenance, or a general question. I refuse to shop anywhere else. The immaculate service exceeds all. It really matters when you are paying for a service and not a car and they truly appreciate your business. It is reflective in each and every employee, including the individuals that only pick up and drop your vehicle off. Everyone goes the extra mile to ensure customer satisfaction at all cost! They will continue to get my business due to the relationship that has been built based on their customer service, trust and loyalty. Words can't express my true gratitude to each and every individual that keeps this place going.
Worst Customer Service - P1234Q5
If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership.
Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date.
- The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me.
- The car tucked in a corner of the lot, not presented in glass doors as promised.
- The car had 1/4 tank of gas, not full as promised.
- The car was dirty. I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt.
- The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not helped until much later.
- My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and sure enough, was charged a couple of days later.
- There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it.
I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan.
Good Experience Working with Patrick Locke - bed123
When in the market for a 2017 A4 recently, I worked with Patrick Locke. He was a pleasure to deal with, and did all he could to earn my business. Ultimately, it came down to which dealership had closest to the exact car I was looking for at the best price, which in my case was another dealership. Was very impressed with Patrick, though.
Do not purchase a car from Audi Fort Worth!! - pjh
Do not purchase a car from Audi Fort Worth!! We purchased a certified pre-owned 2018 Q5 several months ago. They did not give us our license plates citing a delay with their headquarters and the DMV. We are on our second set of temp tags that are about to expire. We also just brought our car in to get a faulty drivers side window fixed. We are wondering if there was non-disclosed work done on this car before we bought it. We found out that the previous GM of Audi used to own our car and now there is a problem with the title. We get a different story each time from people like Mike McLeod. We requested follow up from Mr. Pedro Palenzuela (GM) with no luck. This is a very frustrating situation because it feels like we are in a stolen car. Please really do your homework with this place! You need to know what you are getting into.
Terrible service terrible car - Saul Fierro
I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no information. Everyone there is very rude at Garcia Audi but the wife wanted an Audi. So disappointed with their performance. $1400 for 3 oil changes big rip off.
I wish I had read the reviews before going here. I guess... - mari0605
I wish I had read the reviews before going here. I guess since I was buying a used vehicle they thought I was a waste of time. At first the sales person Hector was nice but as soon as he closed the deal with me he was a totally different person; arrogant and rude. I got a call 2 weeks later to ask how the car was so I told him that the vehicles inspection sticker was expired 03-10 bought the car in May (that sticker should have been taken care of before they let me drive off in it); he said he was going to talk to the manager and NEVER called me back. I took care of that myself. They need customers to make money so I DO NOT understand why they lack customer service. Used or new its a sale, right!? I WILL NOT recommend anyone to them. Not nice!