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Fantastic car buying experience. Ricardo, Steven, Adam... - the6wilsons
Fantastic car buying experience.
Ricardo, Steven, Adam and the entire Audi Dallas team were very informative and helpful throughout the entire process. My daughter is thrilled with her new Audi and I’m confident Audi Dallas will take great care of her when it comes time for service as well. Thanks, guys!
Top Reviewed Specialists At This Dealership
New Car/ Foreign Business Sales
Looking for service? Ask for Nick Jones in the service... - Luke-R
Looking for service? Ask for Nick Jones in the service department. Nick's always been straight forward and prompt when attending to service or vehicle concerns. Thanks again Audi Dominion and Service Advisor Nick Jones.
Audi Brand Specialist
Digital Marketing Director
Excellent service with great people. They were very fast... - Dgedeon
Excellent service with great people. They were very fast and informative with what was done, and what may need to be looked at in future checkups.
I have always had a pleasant experience when I take my... - DARLEEN30
I have always had a pleasant experience when I take my vehicle to get serviced. Ricardo is always very attentive and professional! I am a satisfied customer!
Orlando Estrada is the man! Good guy that is going to... - tcardinal
Orlando Estrada is the man! Good guy that is going to take care of you! Audi of Lubbock- Thank You I always feel good working with this company.
This was my second purchase from here and the same sales... - mlawrence0422
This was my second purchase from here and the same sales person. He was good to work with both times, however the sales manager killed it for me. I will probably never purchase another car from here again because of his poor & rude attitude.
My family traveled from Arkansas passing by many Audi... - pamelaswaters
My family traveled from Arkansas passing by many Audi dealerships and I am glad we did! Words cannot express how thankful I am for Charvis S. and the Audi Plano team! I appreciate all of your hard work!!
Very professional and inviting dealership with a... - Feleciadshaw
Very professional and inviting dealership with a knowledgeable sales and management team! We were looking for a special car with certain features and the team went above and beyond to source the new vehicle for us!
I purchased the Audi Q3 over a month ago from Audi... - Cortland R.
I purchased the Audi Q3 over a month ago from Audi Central Houston with the help of Emmanuel Agramonte and Nick Clements. I am very pleased with their service; especially, how quick and efficient the process was thanks to Emmanuel.
Gerardo Mesa went above and beyond. I purchased a... - joey-toyota
Gerardo Mesa went above and beyond. I purchased a vehicle and he took all the pictures pointed out somethings in a video and wanted to be clear and upfront with me before the purchase. They also made this easy transporting the vehicle to Dallas easy. When arrived in Dallas to pick the vehicle up Ryan was there to assist. I got home and discovered the remote and headphones were missing so I contacted Gerardo and he reached out to the previous owner and got them for me. Within 1 business day I received the remote and headphones. This dealership is A+++++ Purchasing was simple, and transparent.
Very poor telephone service. Can’t get a live person... - Gregio1102
Very poor telephone service. Can’t get a live person anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling.
I had a wonderful experience dealing with David Carpenter... - irumA
I had a wonderful experience dealing with David Carpenter in the finance department. I needed to buy Audi care and Audi maintenance package. We had already purchased Audi A6 elsewhere . After dealing with David, I wished we had purchased it with him.
Awesome customer service.
Worst customer service experience by any company I have... - lpriley527
Worst customer service experience by any company I have ever dealt with.
TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claims no responsibility.
Full story - Life got in the way and my vehicle sat in the same position on my driveway for 18 months. NOT ONE TIME IN THIS 18 MONTHS DID WATER FIND A WAY INTO THE VEHICLE. I finally took it and got a new battery. While changing the battery the dealership flushed the A/C, brakes and changed the oil. They also did an exterior and engine bay detail to remove 18 months of residue.
10 days after the service it rained all night. I get in my vehicle and there is 3 inches of water in the passenger side seat.
I call the dealership and they tell me "oh I know what that is. It is a common problem on the Q5. So, I take it in and the diagnose the issue. There are two drains in the engine bay that were NOW clogged with debris. With these NOW clogged water could not drain from the engine bay and went into an AC drain and into the vehicle.
The vehicles stance has been that those drains must have been clogged before their service. Somehow they maintain they were clogged prior to that and yet somehow a drop of water never entered the car.
What really happened is they cleaned 18 months of sludge of the vehicle and engine bay and didn't bother to check drains that are a common problem on another Audi vehicle.
So, I was forced to file a comprehensive claim on my insurance.
The GM, Jackson Fullham, was basically not involved and refused to give me and my insurance their insurance information for multiple weeks.
Bottom line is both Audi and Sewell and will never get another penny of mine. If you value your money I would stay as far away as possible.
Incompetent Service Dept; High employee turnover - Ollie C
Every single service visit always lead to something missed or ticket claims something performed and it wasn't. All started in so called "make-ready" which missed many items on delivery. Bad sign. Also, watch their Finance Dept, they will cheat you on finance rates. My bank showed me that they actually offered me better than what was showed. In my book, I got lied to.
Every service advisor (I've had 3 different ones) take forever to update you on your car. I usually have to ask just to get an update.
Emailed GM - still no response. Based on what I've read on here, expecting never to hear from him. My salesperson lasted about 2 months, then left.
This Dealership has issues starting from the top resonating throughout the departments. First and last Audi purchase. I will also avoid ALL Sonic Automotive Dealerships moving forward. Time to visit Sewell as they seem to have great customer feedback. Trading my Audi and not looking back!
I wish I had read the reviews before going here. I guess... - mari0605
I wish I had read the reviews before going here. I guess since I was buying a used vehicle they thought I was a waste of time. At first the sales person Hector was nice but as soon as he closed the deal with me he was a totally different person; arrogant and rude. I got a call 2 weeks later to ask how the car was so I told him that the vehicles inspection sticker was expired 03-10 bought the car in May (that sticker should have been taken care of before they let me drive off in it); he said he was going to talk to the manager and NEVER called me back. I took care of that myself. They need customers to make money so I DO NOT understand why they lack customer service. Used or new its a sale, right!? I WILL NOT recommend anyone to them. Not nice!
Audi Brand Specialist