74 Texas Kia Dealers

I've had many dealings with the service department and - rfroerer4

I've had many dealings with the service department and will say they have worked hard for me to get the work done on time and explained everything that I needed to do to maintain the warranty. They worked beyond the call of duty to get my repairs completed. Frank Tadora was attentive and kept me informed of all progress. I felt comfortable in all my dealings with them and felt they were very honest. I'd highly recommend them for any service.

Service customer service is under trained and rude. - zandorsmom

Service customer service is under trained and rude. Will take the extra time to go to round rock for service

The process was super easy and painless. - domwomack87

The process was super easy and painless. The salesman communicated constantly with me and my deal was basically done from the confort of my home. Highly recommend

Probably an ok dealership. - turner8482

Probably an ok dealership. I bought a vehicle back in March. It’s now April 29 and I still don’t have it. It’s been in the shop receiving repairs for items that should never have been overlooked by the so called quality inspection each vehicle goes through. I am driving a loaner car but I want the vehicle I purchased

Staff was friendly informed and very helpful. - amikemont

Staff was friendly informed and very helpful. I enjoyed that they were not pushy and willing to help make the experience enjoyable.

The dealership had great, helpful staff and gave more - Nathan

The dealership had great, helpful staff and gave more than a fair deal to me! Robert was my sales man and he walked me through all of the details and features the car I picked had to offer!

We went to the dealership at least 3 times looking at - oyellr

We went to the dealership at least 3 times looking at vehicles.And finally, we decided on purchasing one Rodney, our salesman helped us immensely.And the whole process was very painless

I was sold a maintenance plan after clearly stating I - Mrs.Shena.Williams

I was sold a maintenance plan after clearly stating I wouldn’t be in El Paso long. I was told it wouldn’t be an issue. Since moving, I’ve called almost daily trying to cancel — no help. Nick keeps taking my number and promising a callback that never happens. I only left my first review because they offered free gas — now I regret it. This has truly been the worst experience ever. I was even hung up on today by NICK, so unprofessional.

The service dept is friendly, attentive, well organized, - jmKIA

The service dept is friendly, attentive, well organized, and thorough. The prices are fair. Service time is always less than estimated.

I can’t speak on the sales department, but you are the - k.Casey.coy

I can’t speak on the sales department, but you are the company you keep. Please do NOT take your car to this service department. I worked with Josh, the advisor, and Mike, the service manager. The whole department is incompetent and unprofessional. My car had a check engine light on since November and they kept clearing it out and sending me home. No big deal… I took it in AGAIN a couple weeks ago for my oil change and asked them to look in to it… again. They went ahead and “took care” of a recall, and I stupidly accepted a fuel induction service (I was told this would fix my check engine issue) and lifetime adjustments for $515. Took it home that night and it immediately started misfiring on all four cylinders and throwing up every light on the dash, going into ESC mode. Over the next week, it came home and returned to the dealership for the same issue three times. They said it was the radar and I needed to take it to a body shop instead. First sign they wanted to wash their hands of the problem they created. On the last time, my husband told them that they needed to figure it out because this wasn’t something that was happening before they did the work. My husband is extremely knowledgeable about cars and has done my car maintenance for 16 years, but he doesn’t have the equipment for all the electric components necessary for maintaining newer Kia’s. We have family that work specifically with ADAS at a master level telling us it was not the radar... saying it was something they did wrong during the alignment. He tried telling them what it all meant and they refused to take care of their issue because they trust their mechanic. Y'all research Kia mechanics and the “schooling” required and that will tell you all you everything you need to know. Told us we would have to pay $600 for them to do any further diagnosis… just looking at it… and if we didn’t like it, we could pick up our car and take it somewhere else. I loved my K5, but a 2022 model Kia definitely shouldn’t be having these issues and if this is the service from Kia I would deal with moving forward, PASS… Thus, we picked it up and immediately traded it in for a 2026 Toyota Camry XSE.. the most reliable car on the market with direct Toyota provided warranty that covers EVERY ISSUE WITH YOUR CAR. Will not buy Kia again.. will discourage from buying Kia’s…will tell everyone about this service dept… and I am contacting Kia corporate just to let them know. Don’t say I didn’t warn you!

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

To: Mike Shaw Kia, Corpus Christi, Texas From: James - jdosher58

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pleasant journey. I spent three months visiting the dealership on many occasions, asking questions, test driving the Kia Carnival Hybrid several times, and just looking over the Kia Carnival exterior and interior design and workmanship repeatedly. During this entire process, the staff at Mike Shaw Kia were hospitable, friendly, and professional. Salespersons greeted me in a prompt manner. I was treated with respect and kindness, and they showed me the facilities, soda drinks, and snacks. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I walked freely around the facilities looking at brochures and walked around the parking lot admiring the Kia Carnival Hybrid trim levels, or other Kia model vehicles. After three months of visiting Mike Shaw Kia dealership and research, I made my decision and started the process of purchasing a Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a Kia Carnival Hybrid EX. David “Davey” Amador II: 1. The Sales Consultant: I know a salesperson must do their best at selling a product. But David Amador was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a vehicle, and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of the vehicle. How the vehicle drove and handled on the road. 2. When I was test driving the vehicle, at my request, he drove for me, so I could sit in the passenger seat, and then the second-row seat. To get a feel of the ride experience as a passenger. This added to my journey in buying the Kia Carnival EX. 3. David Amador answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. 4. While I had many visits to the dealership to explore the Kia Carnival Hybrid EX, David Amador was a key player each time, in my journey to buy the Kia Carnival Hybrid EX. Elisa A. Escamilla: 1. The Finance Manager: She was friendly, I felt relaxed and comfortable. We negotiated back and forth, until both parties came to an agreement of price, warranties, and accessories. 2. When the vehicle was not in Mike Shaw Kia inventory, she researched and found the exact vehicle I wanted, Exterior color, interior color, and accessories. And while I waited for the vehicle to arrive in a short few days, I had promised Elisa Escamilla that I would continue the purchasing contract process with her. The vehicle arrived and with my excitement, we continued the contract documentation process. 3. Elisa Escamilla answered all my questions and ensured that I completely understood all warranties, documents, and monies. She made the finalized sales contract documentation process easy and smooth. Kalon Williams: A Sales Consultant: He was always there to help me in any way possible, anytime I arrived at Mike Shaw Kia dealership. He was friendly, polite, and professional. James Steele: A Sales Manager: He was friendly, polite, and professional. He aided behind the scenes with my journey experience. Honoring the agreed price. Demario Taylor: A Sales Consultant: He took me on the last test drive. He was friendly, polite, and professional. Adding a pleasant experience in my journey to buy the Kia Carnival Hybrid EX.

“Does it matter? - Rodrigo

“Does it matter? Y’all aren’t going to buy it anyway.” said in an aggressive, irritated tone, almost like he was talking down to us. This is what Joseph at Kia Parkway said to me when I simply asked about pricing if we came back after comparing other dealerships. Then he walked off and drove the car away. That level of disrespect is unacceptable. My wife, her mom, and I came in to help her buy a car since she’s not familiar with the process. From the start, the experience felt off. Joseph never properly greeted us or introduced himself and honestly seemed annoyed that we were there. We waited about 15–20 minutes while he helped other people, which is fine, but when he finally brought a car out, he didn’t explain anything about it. He just stood there, gave us a price when we asked, and then walked away, leaving the car running with no guidance at all. When we told him we wanted to compare prices with other dealerships—which is just being smart with a big purchase—his attitude completely changed and led to the comment above. After that interaction, we went to the front desk to get his name since he never introduced himself. When we asked for the General Manager, we were told there was no GM available at the location at the time, which was confusing. Instead, another manager came to speak with us. While we were speaking with that manager, I noticed Joseph in the background laughing with another employee and looking right at us, which felt really disrespectful. The manager did hear us out, but nothing was really addressed and no accountability was taken. I will be escalating this beyond the dealership and contacting Kia corporate and other consumer protection organizations. This type of behavior should not be ignored. At the end of the day, buying a car is a major financial decision, and customers deserve basic respect. This experience fell far below that.

Car was there for 2 weeks, 3 weeks after I called them - Jo

Car was there for 2 weeks, 3 weeks after I called them they found it. Took 2 months for the work. After it was ready for pick up. It was disgustingly dirty. My seat was black from them sitting in it. Full of dirt all over! Horrible service!!

When I went in and left I felt the service was good. - lonnie

When I went in and left I felt the service was good. However, they recommended a couple of things specifically 2 new tires, and stated they could not rotate them because two tires were too bald. I checked them and they were not but it wasn't worth the argument. The bigger issue was they said I needed new brake pads and rotors turned. Specifically, they said the pads were down to 2 Millimeters in the back and down to 5 in the front. I found this odd for the low mileage on the car so I took it to two different places (firestone and Breaks Plus) both of them came back and said the brakes were fine and they are at 6 mil in the front and 5 in the rear. I find this practice of lying to get more money dishonest. I would always recommend getting another opinion if they suggest work needs to be done. Update- 2/14/2024 The GM Frank White Reached out to me and we agreed that a mistake was made and Frank made the situation right. The actions they took to resolve the issue have restored my trust in them and I am updating this review from 1 star to 5 stars.

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

We’ll start with the good. - mwintxk

We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either.

Came for headlight issue as it was a bulb out, they... - Sue2459

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

Highly recommend this dealership. - peggylewis_56

Highly recommend this dealership. Be sure you ask for Deadra Skinner as you car dealer. I found her to be honest, trustworthy, and willing to go above and beyond to satisfy you. I went in wanting a car that was out of stock and just so happens her daughter had the same type I wanted. So she let me drive her daughter’s car! She helped me get mine ordered and was good to communicate with me on all details. I’ve enjoyed my car and will always use Deadra and refer others to her!

If 0 stars was an option, I would give them a zero! - rrwadejr

If 0 stars was an option, I would give them a zero! Was told that my service was to be covered under the 100,000 mile power train warranty, so I dropped my daughters car off for a VERY common known issue with this make. The repair ended up being $3000.00. The day after we took it in, I was notified that the vehicle was no longer under warranty. Since we weren't the original owners, the warranty stopped at 60,000 miles. The car had 60,230 miles at the time we dropped it off. I opened a case with KIA and the claim was denied. Kia customer service told me that it was a joint decision between the dealership and Kia. I escalated this to Jim Wadzinski(with Community), who told me that their hands were tied, but in the same conversation a few minutes later he said that if I had bought the car from their dealership, there might be something they could have done. How did we get from it's out of their hands to we could have done something if I'd bought the car from them...Very dishonest and will not be doing business with any of their stores in the future (service or new car purchases). They have a very bad reputation and it doesn't seem that they are working very hard to improve it. Beware of this place!

I am very grateful as I write this review. - rickjudson

I am very grateful as I write this review. My husband and I were on our way from AZ to TX. My son-in-law had died that morning and we had to get there as quickly as possible. Unfortunately, our car broke down. We called the other Kia dealer in town and they could not see the car for 3 more days no matter the circumstances. So we called Casa. They said to bring the car in and they would look at it. We had the car towed there. They fit it into their schedule. We had to wait a few hours in their waiting room, and the whole time we were there, Hector Campa, our service advisor, made us aware of the process and checked on us to be sure we were okay. He went above and beyond to help us. It was getting near the end of the day and mechanic Adrian Fonseca did everything he could to complete the job before they closed. Sure enough, it was completed and we were on our way to be with my daughter and family during this awful time. We will always be grateful to Hector and Adrian. If you want a company that truly cares about people, this is the place to go.

Horrible service. They have been avoiding me because of... - Mrandmrsfellows28

Horrible service. They have been avoiding me because of their mistakes done with paying off my trade off. Send General manager and email and nothing. Good afternoon sir, this is Kathy Fellows. I bought a 2019 Ram 1500 on March25. I traded my 2016 Jeep Wrangler white, and your financial managers didn’t take care of it til April 10. I was receiving phone calls about late payment. Not only they send the wrong amount, but to the wrong address as well. Now there’s a balance that still hasn’t been paid which is the interest from the two weeks it took them to payoff the car. Not only is the vehicle already posted online, but I have not gotten a phone call from Jeremiah or Bryan. They are always busy with a customer or at a meeting, the receptionist has send them multiple emails about my call. And not once have they called me. It’s 3 months later and this situation hasn’t been taken care off. This is the worse customer service I have received. I have bought 3 vehicles and never had this issue. So sad of a dealership to have managers not return your call and avoid you.Please help, get this situation fixed, I am not paying for someone mistake and being Irresponsible. Very annoyed Customer. Kathy Fellows

Amazing Staff , great sales people and friendly. - Kasey Blizzard

Amazing Staff , great sales people and friendly. Definitely recommend 100% for a good experience in purchasing a vehicle. Miguel Z is the best in pre-owned cars.

RECALL SERVICE - 2013kia

THE SERVICE WAS EXCELLENT FROM THE TIME I ARRIVED TO WHEN THEY TURNED IN MY VEHICLE. THEY TOOK EXTRA STEPS TO ANSWER MY QUESTIONS AND WITH INDIVIDED ATTENTION

DO NOT SHOP at this location. - Mikebib

DO NOT SHOP at this location. They consistently use classic bait-and-switch tactics to lure in customers. Here’s what happens: They’ll advertise a vehicle at an attractive price to get your attention. But when you call to ask about it, you’re told it’s “in service” and conveniently unavailable. After repeated follow-ups, they eventually claim the car is ready—but now the story changes. Suddenly, the mileage is dramatically higher than originally listed, and they’ve tacked on mandatory add-ons that inflate the price by thousands of dollars (often around $4,000 more). Even then, when you go to the dealership to actually see the car, it’s still “not available.” This isn’t just an isolated incident—it’s a deliberate business practice designed to mislead customers, waste your time, and pressure you into spending more than you intended. Save yourself the headache and take your business elsewhere.

Excellent customer service. - Calimlimdavis

Excellent customer service. Randy and Robin understood what I wanted, respected my time and gave me what I wanted. Would highly recommend them.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

Dealer made the process easy and painless. - AG

Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase.

Just bought my Kia Seltos 2021 and i am very satisfied... - gracie

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles.

I visited University Kia for what should have been a - apexhowleron

I visited University Kia for what should have been a simple oil change, but I left with serious concerns about the integrity of this dealership. While they claim to value a "sense of urgency," that energy is clearly reserved for harassing customers about sales, not for actually taking care of vehicles. Despite me explicitly stating I was not interested in purchasing a car—that I was only there for service—the sales pressure continued. When a customer says "no," that should be the end of it. It seems respect for boundaries is not part of their training. However, the most alarming part of my visit was a conversation with an employee. I was informed that there is a company vehicle with multiple serious issues, including two tires losing air, being 12,000 miles overdue for an oil change, a shattered windshield, and multiple dashboard warning lights illuminated. According to the employee, neither the Mazda nor Kia side of the business wanted to do anything about it. They allegedly refused to service or repair a Kia vehicle that is clearly a liability. This raises a terrifying question for anyone considering bringing their car here: If the dealership won't perform essential maintenance or safety repairs on a vehicle the dealership uses for everyday operations —a vehicle that is a danger to drive—why would they treat a paying customer's car any differently? If University Kia refuses to help a vehicle that is part of their own internal ecosystem, they have no interest in helping the public. I will be taking my business to a shop that actually believes in maintaining the Kia brand, not just collecting checks.