74 Texas Kia Dealers

I've had many dealings with the service department and - rfroerer4

I've had many dealings with the service department and will say they have worked hard for me to get the work done on time and explained everything that I needed to do to maintain the warranty. They worked beyond the call of duty to get my repairs completed. Frank Tadora was attentive and kept me informed of all progress. I felt comfortable in all my dealings with them and felt they were very honest. I'd highly recommend them for any service.

I went in to look at the vehicles in there used lot(for - taylors

I went in to look at the vehicles in there used lot(for reference I bought another used vehicle not even a year prior at a 6.55 APR this vehicle was a total loss after a wreck and paid off) i loved one of there vehicles(2025 Hyundai Tucson) and we went to finance to get numbers and they gave me a 13% APR and when i declined to proceed due to payments being above my budget they told me that it was my credit and i wouldn't get anything lower anywhere else and that the banks don't think the vehicle would hold its value in say a year or two so i passed on the vehicle and went to a different dealership the next week and bought a 2025 Buick encore gx with a 6.44APR I don't know why they would get a rate so high but it was ridiculous and unprofessional to make me feel bad about not wanting a $600 car payment.

I called three dealerships letting them know I wanted to - Keelantwitty

I called three dealerships letting them know I wanted to primarily negotiate terms over the phone. Jay was open, honest and earned my business. And best yet, I was in and out of the dealership in under an hour when I went to pick up the car and sign paperwork.

Jason at Kia was amazing. - Cali LaCaze

Jason at Kia was amazing. He handled all of my needs and got it done quickly!

Very friendly and helpful people. - CarBuyer

Very friendly and helpful people. Curtis was good to deal with. He was very helpful and made the buying process quick and easy. They’re a little pushy with their extended warranty program, but other than that, very good experience. Car was exactly as it looked on pictures.

They have a good selection of vehicles and awesome - gustavo_garibay

They have a good selection of vehicles and awesome customer service. Matthew was very helpful and he answered any and all my questions that I had.

I was sold a maintenance plan after clearly stating I - Mrs.Shena.Williams

I was sold a maintenance plan after clearly stating I wouldn’t be in El Paso long. I was told it wouldn’t be an issue. Since moving, I’ve called almost daily trying to cancel — no help. Nick keeps taking my number and promising a callback that never happens. I only left my first review because they offered free gas — now I regret it. This has truly been the worst experience ever. I was even hung up on today by NICK, so unprofessional.

They were very professional and knowledgeable I felt like - hopiemama62

They were very professional and knowledgeable I felt like family they were very courteous and kind

Buyer beware. - LucasT

Buyer beware. I love my Kia. I wish I could say the same about the experience of buying it from here. Here is a bit of advice: When you say "no add-ons," read every line of the paperwork they put in front of you. I found dealership products included in the initial paperwork despite making my wishes clear. When you're told "zero down," check exactly how that number was reached and which rebates or incentives are being applied. If your new vehicle is being transferred from another dealership, ask beforehand whether it will be transported or driven. Better yet, ask for documentation of the mileage before and after the transfer. Mine was driven nearly 300 miles from Amarillo to San Angelo without that being disclosed to me beforehand. Most importantly, check the physical odometer against the Odometer Disclosure Statement before signing. My executed disclosure stated 15 miles. The dealership later confirmed the vehicle had approximately 332 miles when I took possession. I served this country for over a decade. I don't expect special treatment because of that. I do expect transparency and accuracy when I'm signing a major financial contract. Love the Kia. The buying experience is another story.

Friendly service. - charles.sakugawa

Friendly service. The lack of junk fees and charges make the buying experience a lot less stressful in terms of negotiation. Steven Salazar was amazing and friendly. I didnt feel like I was just another deal to him. Great experience!

To: Mike Shaw Kia, Corpus Christi, Texas From: James - jdosher58

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pleasant journey. I spent three months visiting the dealership on many occasions, asking questions, test driving the Kia Carnival Hybrid several times, and just looking over the Kia Carnival exterior and interior design and workmanship repeatedly. During this entire process, the staff at Mike Shaw Kia were hospitable, friendly, and professional. Salespersons greeted me in a prompt manner. I was treated with respect and kindness, and they showed me the facilities, soda drinks, and snacks. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I walked freely around the facilities looking at brochures and walked around the parking lot admiring the Kia Carnival Hybrid trim levels, or other Kia model vehicles. After three months of visiting Mike Shaw Kia dealership and research, I made my decision and started the process of purchasing a Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a Kia Carnival Hybrid EX. David “Davey” Amador II: 1. The Sales Consultant: I know a salesperson must do their best at selling a product. But David Amador was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a vehicle, and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of the vehicle. How the vehicle drove and handled on the road. 2. When I was test driving the vehicle, at my request, he drove for me, so I could sit in the passenger seat, and then the second-row seat. To get a feel of the ride experience as a passenger. This added to my journey in buying the Kia Carnival EX. 3. David Amador answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. 4. While I had many visits to the dealership to explore the Kia Carnival Hybrid EX, David Amador was a key player each time, in my journey to buy the Kia Carnival Hybrid EX. Elisa A. Escamilla: 1. The Finance Manager: She was friendly, I felt relaxed and comfortable. We negotiated back and forth, until both parties came to an agreement of price, warranties, and accessories. 2. When the vehicle was not in Mike Shaw Kia inventory, she researched and found the exact vehicle I wanted, Exterior color, interior color, and accessories. And while I waited for the vehicle to arrive in a short few days, I had promised Elisa Escamilla that I would continue the purchasing contract process with her. The vehicle arrived and with my excitement, we continued the contract documentation process. 3. Elisa Escamilla answered all my questions and ensured that I completely understood all warranties, documents, and monies. She made the finalized sales contract documentation process easy and smooth. Kalon Williams: A Sales Consultant: He was always there to help me in any way possible, anytime I arrived at Mike Shaw Kia dealership. He was friendly, polite, and professional. James Steele: A Sales Manager: He was friendly, polite, and professional. He aided behind the scenes with my journey experience. Honoring the agreed price. Demario Taylor: A Sales Consultant: He took me on the last test drive. He was friendly, polite, and professional. Adding a pleasant experience in my journey to buy the Kia Carnival Hybrid EX.

Oh, the sales part went well enough. - Bujafour

Oh, the sales part went well enough. They were supposed to pay off my trade in. Papers signed 7/16 but then I received a phone call from my trade in’s finance company telling me they hadn’t received payment. Per Parkway, they sent the payment to an incorrect PO Box but never bothered to let me know the payment was returned. I now have a mess with the trade-in’s finance dept., as they say Parkway’s payment was late and therefore I owe another month payment plus late charges, for a car I no longer own. Aside from the $, my credit report will now reflect a late payment. To this Parkway’s representative, Hervey, responded that he was “sorry.” I”m also sorry. Sorry I didn’t do better diligence in researching Parkway’s reputation and representatives.

I would like to describe my car buying experience from - madison

I would like to describe my car buying experience from start to finish. I was buying my first ever new car. Me and my husband went in to browse. Our dealer was Jerome. We told him we had a large family and needed a 7-seater car. He showed us a couple and after deciding we liked the Sorento, he should us some of those. He told us that it had 7 seats. (I know I should have checked, but also why would I doubt that.) It also had screens and we were told they could screen mirror and our kids could watch shows in the back. We bought the car. When we got home and loaded up the kids, they told us there were only 6 seats and our family wouldn't fit. Bummer but still loved the car and we made it work by taking 2 cars everywhere. We fought and fought and fought to get the screens to work. Hours of youtube and chat GPT and asking friends who had a Kia. I called Kia and they said it was a service issue. Service said it was a sales issue. I called again and they told me to leave my car for the day and service would take a look. After having my car up there for an entire day, I went to pick it up after work. When I arrived the service guy (Noel) said, let's look in the back. I got in the back and turned on the screens and he said, "Ok what is it doing? I was like, "You had my car all day!! Did you not even turn it on?" I then proceeded to update it myself, in front of them, for 25 minutes. Then we tried again, still no luck. He then said, "why don't you google it or ask a friend?" I JUST BOUGHT A BRAND NEW CAR!!! You are the service department. I went home and called the manager the next day. The service manager got us in the next day. Again, had my car an entire day. They weren't able to figure it out and so they had to open a techline case on it. It had been there for 3 days with still no answer. I complained about not having a car for almost a week now, being lied to about the amount of seats, and now being passed around when I bought a brand new off the lot car. I was then passed to the sales manager. I explained what was going on and he said he wanted to make this right, "How about we get you into what you want. Something that has the right amount of seats and screens that work." I bought the lie and we traded out the Sorento for a Telluride. I was told it has all the same features. It did not. It does not have wireless apple car play. It did not have the sensors. It did not have the full sun roof. I drove it over the weekend and it kept saying that we needed to update with a USB. So, I took it back today to be detailed (they hadn't done that yet since we bought it) and updated manually. Again, I was without a car all day. I picked it up at 6 and it was still dirty. They washed the outside... and the dealer (Israel) said, "oh they said everything was updated already so you should be fine. So they didn't need to update anything." I pulled up the update and it had still not been ran. I have been lied to, jerked around, spent more on the car than we wanted and I am fed up. I will never go to the Kia lot here again. BUYER BEWARE!

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

We’ll start with the good. - mwintxk

We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either.

The dealership had great, helpful staff and gave more - Nathan

The dealership had great, helpful staff and gave more than a fair deal to me! Robert was my sales man and he walked me through all of the details and features the car I picked had to offer!

Came for headlight issue as it was a bulb out, they... - Sue2459

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

Highly recommend this dealership. - peggylewis_56

Highly recommend this dealership. Be sure you ask for Deadra Skinner as you car dealer. I found her to be honest, trustworthy, and willing to go above and beyond to satisfy you. I went in wanting a car that was out of stock and just so happens her daughter had the same type I wanted. So she let me drive her daughter’s car! She helped me get mine ordered and was good to communicate with me on all details. I’ve enjoyed my car and will always use Deadra and refer others to her!

If 0 stars was an option, I would give them a zero! - rrwadejr

If 0 stars was an option, I would give them a zero! Was told that my service was to be covered under the 100,000 mile power train warranty, so I dropped my daughters car off for a VERY common known issue with this make. The repair ended up being $3000.00. The day after we took it in, I was notified that the vehicle was no longer under warranty. Since we weren't the original owners, the warranty stopped at 60,000 miles. The car had 60,230 miles at the time we dropped it off. I opened a case with KIA and the claim was denied. Kia customer service told me that it was a joint decision between the dealership and Kia. I escalated this to Jim Wadzinski(with Community), who told me that their hands were tied, but in the same conversation a few minutes later he said that if I had bought the car from their dealership, there might be something they could have done. How did we get from it's out of their hands to we could have done something if I'd bought the car from them...Very dishonest and will not be doing business with any of their stores in the future (service or new car purchases). They have a very bad reputation and it doesn't seem that they are working very hard to improve it. Beware of this place!

I am very grateful as I write this review. - rickjudson

I am very grateful as I write this review. My husband and I were on our way from AZ to TX. My son-in-law had died that morning and we had to get there as quickly as possible. Unfortunately, our car broke down. We called the other Kia dealer in town and they could not see the car for 3 more days no matter the circumstances. So we called Casa. They said to bring the car in and they would look at it. We had the car towed there. They fit it into their schedule. We had to wait a few hours in their waiting room, and the whole time we were there, Hector Campa, our service advisor, made us aware of the process and checked on us to be sure we were okay. He went above and beyond to help us. It was getting near the end of the day and mechanic Adrian Fonseca did everything he could to complete the job before they closed. Sure enough, it was completed and we were on our way to be with my daughter and family during this awful time. We will always be grateful to Hector and Adrian. If you want a company that truly cares about people, this is the place to go.

This review is to sincerely warn anyone considering - rgoodhue

This review is to sincerely warn anyone considering purchasing a vehicle from this dealership. My experience has proven that their "Certified Pre-Owned (CPO)" guarantees are completely invalid, and their sales team relies on empty promises to close deals. Two massive red flags based on my experience: 1) Incomplete CPO Inspection: I purchased a Certified Pre-Owned vehicle that supposedly underwent the 150+ point inspection, but after taking the car home, it became apparent that some inspection items were never actually completed—particularly item #70, which requires verifying both keys. They signed off on this standard without actually providing the second key. They are selling cars under the guise of CPO standards without actually doing the work. 2) Three Years of Broken Promises: During the sale, my salesperson, Rachel, explicitly promised me a spare key. Over the course of several months post-purchase, I followed up repeatedly with multiple sales representatives and was even told a manager would handle my situation directly. Every single time, the staff gave me verbal assurances that they would "get it taken care of." It has now been three years, and absolutely nothing has been done. A spare key is a significant expense, and the staff's repeated commitments were clearly just empty commitments to string me along until I went away. If you expect honesty, transparency, and a dealership that stands behind its word and its guarantees, go somewhere else. Their follow-through is nonexistent, and their word cannot be trusted.

Horrible service. They have been avoiding me because of... - Mrandmrsfellows28

Horrible service. They have been avoiding me because of their mistakes done with paying off my trade off. Send General manager and email and nothing. Good afternoon sir, this is Kathy Fellows. I bought a 2019 Ram 1500 on March25. I traded my 2016 Jeep Wrangler white, and your financial managers didn’t take care of it til April 10. I was receiving phone calls about late payment. Not only they send the wrong amount, but to the wrong address as well. Now there’s a balance that still hasn’t been paid which is the interest from the two weeks it took them to payoff the car. Not only is the vehicle already posted online, but I have not gotten a phone call from Jeremiah or Bryan. They are always busy with a customer or at a meeting, the receptionist has send them multiple emails about my call. And not once have they called me. It’s 3 months later and this situation hasn’t been taken care off. This is the worse customer service I have received. I have bought 3 vehicles and never had this issue. So sad of a dealership to have managers not return your call and avoid you.Please help, get this situation fixed, I am not paying for someone mistake and being Irresponsible. Very annoyed Customer. Kathy Fellows

Amazing Staff , great sales people and friendly. - Kasey Blizzard

Amazing Staff , great sales people and friendly. Definitely recommend 100% for a good experience in purchasing a vehicle. Miguel Z is the best in pre-owned cars.

RECALL SERVICE - 2013kia

THE SERVICE WAS EXCELLENT FROM THE TIME I ARRIVED TO WHEN THEY TURNED IN MY VEHICLE. THEY TOOK EXTRA STEPS TO ANSWER MY QUESTIONS AND WITH INDIVIDED ATTENTION

DO NOT SHOP at this location. - Mikebib

DO NOT SHOP at this location. They consistently use classic bait-and-switch tactics to lure in customers. Here’s what happens: They’ll advertise a vehicle at an attractive price to get your attention. But when you call to ask about it, you’re told it’s “in service” and conveniently unavailable. After repeated follow-ups, they eventually claim the car is ready—but now the story changes. Suddenly, the mileage is dramatically higher than originally listed, and they’ve tacked on mandatory add-ons that inflate the price by thousands of dollars (often around $4,000 more). Even then, when you go to the dealership to actually see the car, it’s still “not available.” This isn’t just an isolated incident—it’s a deliberate business practice designed to mislead customers, waste your time, and pressure you into spending more than you intended. Save yourself the headache and take your business elsewhere.

Excellent customer service. - Calimlimdavis

Excellent customer service. Randy and Robin understood what I wanted, respected my time and gave me what I wanted. Would highly recommend them.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

Dealer made the process easy and painless. - AG

Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase.

Just bought my Kia Seltos 2021 and i am very satisfied... - gracie

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles.

I visited University Kia for what should have been a - apexhowleron

I visited University Kia for what should have been a simple oil change, but I left with serious concerns about the integrity of this dealership. While they claim to value a "sense of urgency," that energy is clearly reserved for harassing customers about sales, not for actually taking care of vehicles. Despite me explicitly stating I was not interested in purchasing a car—that I was only there for service—the sales pressure continued. When a customer says "no," that should be the end of it. It seems respect for boundaries is not part of their training. However, the most alarming part of my visit was a conversation with an employee. I was informed that there is a company vehicle with multiple serious issues, including two tires losing air, being 12,000 miles overdue for an oil change, a shattered windshield, and multiple dashboard warning lights illuminated. According to the employee, neither the Mazda nor Kia side of the business wanted to do anything about it. They allegedly refused to service or repair a Kia vehicle that is clearly a liability. This raises a terrifying question for anyone considering bringing their car here: If the dealership won't perform essential maintenance or safety repairs on a vehicle the dealership uses for everyday operations —a vehicle that is a danger to drive—why would they treat a paying customer's car any differently? If University Kia refuses to help a vehicle that is part of their own internal ecosystem, they have no interest in helping the public. I will be taking my business to a shop that actually believes in maintaining the Kia brand, not just collecting checks.