65 Texas Kia Dealers

When I went in and left I felt the service was good. - lonnie

When I went in and left I felt the service was good. However, they recommended a couple of things specifically 2 new tires, and stated they could not rotate them because two tires were too bald. I checked them and they were not but it wasn't worth the argument. The bigger issue was they said I needed new brake pads and rotors turned. Specifically, they said the pads were down to 2 Millimeters in the back and down to 5 in the front. I found this odd for the low mileage on the car so I took it to two different places (firestone and Breaks Plus) both of them came back and said the brakes were fine and they are at 6 mil in the front and 5 in the rear. I find this practice of lying to get more money dishonest. I would always recommend getting another opinion if they suggest work needs to be done. Update- 2/14/2024 The GM Frank White Reached out to me and we agreed that a mistake was made and Frank made the situation right. The actions they took to resolve the issue have restored my trust in them and I am updating this review from 1 star to 5 stars.

2 1/2 hours! - stanley.friedeck

2 1/2 hours! Too long for oil change. I also had 2 recalls that shouldn’t have taken that much time to complete.

If you want a KIA don't walk but RUN to Beck & Masten and - Sunnie

If you want a KIA don't walk but RUN to Beck & Masten and ask for Amir Mikhael! Story time! After having a HORRIBLE experience at another dealership by Almeda Mall where they attempted to add on $6,000 for extras I don't want, and tell me that it was mandatory to buy the car.i was ready to just give up for a while but then I'd be without a car. Hubby and I went to Beck & Masten the next day and were paired with Mr. Amir and had the best car shopping experience! He helped me find my Surf Blue Soul EX and I was able to purchase it without ridiculously inflated add ons I don't want and leave with the car & extended warranty I wanted and stay in my payment range. I will send my friends family and acquaintances to Mr. Amir at B&M!

Sales rep was great finance was a breeze . - dorisw.509

Sales rep was great finance was a breeze . Found out no Jack or tools to let the spare down. Morgan in the Service Dept. Was no help . We waited for about ,45 mins in the lot but he never came to say anything . Still don't know if I need to purchase one or what

Jose Manzo was probably the best car salesman I’ve ever - Txmoogie

Jose Manzo was probably the best car salesman I’ve ever encountered. Professional, fantastic customer service and a great comedic sense that can put anyone at ease. I've bought 6 Kia’s now, 6- since 2004. These are great cars. They ask for gas and oil, full stop. Clay Cooley Kia of Irving has a phenomenal inventory. Every person we encountered there was ready to assist, and the sales manager Drew was awesome as well. Bought my second Sorrento. They gave us a great price on the 2017 Kia Sportage I used for trade-in. These are the guys to see if you need a car or truck. They’re awesome! Ask for Jose!

The dealership exceeded all my expectations. Special... - mcart45

The dealership exceeded all my expectations. Special kudos to Miguel Herrera. He went well above and beyond the norm to get me into a great KIA Niro EV!

Just bought my Kia Seltos 2021 and i am very satisfied... - gracie

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles.

Very friendly and courteous. - kathyd1953

Very friendly and courteous..... will recommend to my relatives and friends. No problem at all.

We’ll start with the good. - mwintxk

We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either.

Came for headlight issue as it was a bulb out, they... - Sue2459

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

I’ve worked with EJ in the Service Department since I’ve... - Moorer.stacy

I’ve worked with EJ in the Service Department since I’ve bought my car and he’s been nothing short of SPECTACULAR!!! He’s always been courteous and professional and has treated me with the utmost respect.

Don't ever buy a car from this place I have bought 5 new - JessieMettlen

Don't ever buy a car from this place I have bought 5 new cars from them over the past 11 years every thing has been good up until this last one they gave me a price on a car I went to the credit union and got it financed came back to the pick the car up and they toll me that they made a mistake on the paperwork and that I need to give them 2000 dollars befor I can have the car I said no and the finance manager told to go buy the car somewhere else I WILL NEVER BUY FROM THIS DEALERSHIP AGAIN...

Excellent experience start to finish. - JRV5904

Excellent experience start to finish. Got what I wanted with a great deal. Definitely recommend!!

The worst. - The Notoriouus JTP

The worst.Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven".

Community damaged my car while it was having recall work - donna_0431

Community damaged my car while it was having recall work done. I notified the service manager and denied it was their fault and refused to pay or repair the damage stating that it was my fault. I requested to view their security camera footage but it was not provided to me. There was no damage prior to dropping it off and I have pictures to prove it. I will never go to this place again. I only wanted them to then to fix the damage they caused.

If I could give it a zero star I would. - Mayra Gonzalez

If I could give it a zero star I would. Was referred to kia by poe toyota they sent me with my extended warranty to get further diagnosed. I disclosed all the information that was given to me by poe toyota also informed them that my car was not stopping when brakes were pressed informed brenda that my brother also tried the car and we believed it had something to do with the anti lock. Told Brenda that poe toyota had said something about fluid being contaminated and was told by Brenda that the car would not do that even if that was the case. I said ok I understood it might also not be covered I explained I just wanted to get it check good since I nearly got into what would if been a fatal accident with my 3 and 5 yr old in the car for this reason. I left today I get a call in the am from Brenda stated that it was just the rotors and back brakes it was gonna be around 600 plus tax, before I agreed I said I would call my brother. My brother then said he would go and get in the car with the tech so he could see what the car was doing. As soon as my brother got there he was told by Brenda when he told her it was not checked correctly that he wasn't going to know more than her tech of many years.. my brother got in the car went up to 50 and stepped on the breaks the car did exactly what we told them it did the tech then told my brother oh yes sir it is doing that let us check it again... to this point my brother leaves I then call brenda which to this she is still stating it's the rotor but they will further check because the way my brother drove it was not every day use... mmmm hello we live in ep people in the freeway drive over 60 all the time and slam their breaks suddenly causing people behind them to have to break as well sooo that was incorrect. My brother then calls and ask for the manager which I recorded all these calls he is rude from the beginning trying to tell My brother that it's whoever changed my breaks and that we did not disclosed the information from poe toyota which is a lie cause if they look back in their cameras they can see and hear brenda where I tell her what they said about the fluids, where I tell her that the car was doing this even before the breaks got done.. where I tell her my brother drove it and we belive its the abs system (anti lock system) "check ur cameras jose manager before u talk".. my brother got them to admit the rotors had nothing to do with the abs system malfunction.. and told them that it was NEGLIGENCE!!! What they did to call me to and say it's just ur rotors and breaks (which I then told Brenda are u sure if I fix that the same thing of the car not stopping won't happen again cause I drive with my little girls .. and she said no mam that won't happen again.. in my recorded call) my brother told him we needed to fix the serious problem and just to give us a fair price.. manager just said ok. Jose again calls me later I again recorded the call tells me it's gonna be over 8,000 to fix the car again tells the contaminated fluids which the only ones that have touched the cars fluids have been casa kia it is where my car has gotten serviced for oil changes... And i have the report of mechanic that changed the breaks where all he did was change the pads the car had enough break fluid he did not need to add anymore I was also sitting right next to him in his shop he let's his customers see what he is doing... I then tell him that is ridiculous that the first time they call all they say is rotors and breaks and how I could of killed myself and my little girls if my brother hadn't stop by to show them... he then says well good thing your brother came... ( I was in shock a manager would speak to their customers this way specially with the severity of their NEGLIGENCE in first place) I stated i wasnt going to pay the 160 diagnosis fee and ended the call. Not once did they apologize or tried to make it right. Instead they all had a really bad attitude and zero customer service..

Horrible service. They have been avoiding me because of... - Mrandmrsfellows28

Horrible service. They have been avoiding me because of their mistakes done with paying off my trade off. Send General manager and email and nothing. Good afternoon sir, this is Kathy Fellows. I bought a 2019 Ram 1500 on March25. I traded my 2016 Jeep Wrangler white, and your financial managers didn’t take care of it til April 10. I was receiving phone calls about late payment. Not only they send the wrong amount, but to the wrong address as well. Now there’s a balance that still hasn’t been paid which is the interest from the two weeks it took them to payoff the car. Not only is the vehicle already posted online, but I have not gotten a phone call from Jeremiah or Bryan. They are always busy with a customer or at a meeting, the receptionist has send them multiple emails about my call. And not once have they called me. It’s 3 months later and this situation hasn’t been taken care off. This is the worse customer service I have received. I have bought 3 vehicles and never had this issue. So sad of a dealership to have managers not return your call and avoid you.Please help, get this situation fixed, I am not paying for someone mistake and being Irresponsible. Very annoyed Customer. Kathy Fellows

Outstanding customer service. - Katbenson1

Outstanding customer service. They always take great care of my car. Robert ans Ernesto take care of me.

They greeted me and was courteous. - Action

They greeted me and was courteous. They didn’t have my vehicle available though. I didn’t want to preserve one or wait 2-3 months for one to come in.

RECALL SERVICE - 2013kia

THE SERVICE WAS EXCELLENT FROM THE TIME I ARRIVED TO WHEN THEY TURNED IN MY VEHICLE. THEY TOOK EXTRA STEPS TO ANSWER MY QUESTIONS AND WITH INDIVIDED ATTENTION

I came in from a listing on their website, they - Corina C.

I came in from a listing on their website, they immediately let me test drive it and soon after we started the paperwork for it. overall a smooth and friendly experience.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

I am doing the survey for World Car in New Braunfels, - Sergey Barannikov

I am doing the survey for World Car in New Braunfels, Texas which is located in the United States of America.

Dealer made the process easy and painless. - AG

Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase.

I’ve bought a few cars from them and have to say they are... - Chris Konnecke

I’ve bought a few cars from them and have to say they are one of the most honest dealerships I’ve ever dealt with. Lee Gage and Cody Clower are honest and upfront. Service department is outstanding. I recommend this dealership to everyone.

It was ok not sure I got the best deal. - Natalie

It was ok not sure I got the best deal. Took a long time to close it

Poor customer service from finance dept. - Thomas Jean

The salesperson was great and patient. He listened and delivered. I was almost ready to sign when the finance guy ruined it all. I needed to upgrade my car for business purposes and told the dealer several times how much I loved my car and how much i didn't want to trade it in. It was my dream car that I wanted for years and last year I made it happen. While working on the final deal with finance I mentioned maybe I should hold off until i can pay down my car a bit more and he said "You mean the VW... that piece of crap?" I walked out right then and there. I love my car. Not a single ding. Perfect condition. Well taken care of. It truly is beautiful but I need a 4 door for work. I can't believe those words even came out of his mouth. Sorry to the sales person who spent 4 hours with me, was wonderful, and just lost his commission because of a rude person in finance!

They treated me very very well! - Nomoblasts

They treated me very very well! I would highly recommend. Not pushy. Very straightforward and honest. Very friendly. The car is excellent! I worked with Trey, Bobby, and Oz and they were all great guys. I am sending my daughter there when she has a down payment saved because I feel that I can trust them to give her the same level of service and care that they showed me.

We bought a KIA in Tulsa. - Kylan Martin

We bought a KIA in Tulsa. Took a vacation to San Antonio and our transmission went out after ONLY 32,000 miles. The Tulsa dealership said it didnt break down in their jurisdiction so we had to go through San Antonio KIA. They gave us the 800-333- whatever number and we have been on hold 4 different times for 30 minutes, just to get answered by someone with a messed up headset so... This brand of car is ridiculous. I will never purchase a KIA again.

I had a great experience with the dealership. I have... - jesusw

I had a great experience with the dealership. I have terrible credit, yet Eric Driver my sales person treated me in the most professional fashion and helped me through the process. I feel like I got a good deal and the used car I selected looks even better. Glad to have air conditioning now and glad it wasn't painful. I would recommend this place to any and everyone.