My experience with this dealership was extremely - Mike
My experience with this dealership was extremely disappointing and unprofessional.
We were clearly told that the required down payment would be $3,000. Based on that representation, my son agreed to move forward, completed the credit application, and was sent a contract. However, when we reviewed the contract, it showed a $5,000 down payment instead.
When we questioned the discrepancy, we were told they would speak with management to see if they could “work the $3,000 in.” That conversation alone confirmed that $3,000 had, in fact, been discussed. However, when I later spoke with Manager Javier, he claimed that the down payment was never $3,000 and had supposedly always been $5,500. Those two explanations directly contradict each other. If the down payment had truly always been $5,500, there would have been nothing for management to “check” or negotiate, and none of our time should have been wasted.
We were also told the vehicle had been sitting on the lot for 77 days because it was waiting on parts, while at the same time being pressured to make a decision because there were supposedly other buyers interested. It felt like a sales tactic designed to rush us into committing before we had the full picture.
After reviewing the actual terms, we clearly stated that we were no longer interested, that we were walking away from the deal, and that we did not want to be contacted again.
Despite that request, my son received another call the following day. During that conversation, he explained that he was not willing to put more money down than what had originally been represented. When he expressed his frustration and said they were “acting like children,” Finance Manager Jay responded by saying, “Well, you look like one.”
That response was completely unprofessional. A finance manager should never resort to insulting a customer simply because the customer declines a deal or questions the terms being presented.
As a single mother, I teach my children to ask questions, read contracts carefully, and make financially responsible decisions. Customers should never be made to feel pressured or belittled for choosing not to accept terms that differ from what they were originally told.
When I later spoke with Manager Javier, instead of addressing the inconsistencies or the inappropriate behavior from his finance manager, he made the comment that “your child doesn’t even have the credit for it.” That statement made even less sense considering my son already has an auto loan in his own name with an established payment history.
If my son truly did not qualify from the beginning, then why was a credit application submitted? Why was a contract sent? Why were different down payment amounts discussed? Why were we encouraged to continue through the process only to end up with terms that could not be delivered? Those questions were never answered.
Transparency and honesty should be the foundation of any vehicle purchase. Instead, we experienced conflicting information, changing financial terms, unnecessary pressure, repeated contact after declining the deal, and unprofessional remarks from management.
Buyers should carefully review every number before signing anything and get every promise in writing. Based on our experience, I cannot recommend doing business with this dealership.
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