DO NOT PURCHASE A NEW VEHICLE FROM THIS DEALERSHIP
I - Brandonhardee29
DO NOT PURCHASE A NEW VEHICLE FROM THIS DEALERSHIP
I want to start by saying that the salesperson I worked with was excellent. He was knowledgeable, professional, and a pleasure to work with throughout the process.
My wife and I visited Nissan of Wichita Falls to look at a 2026 Nissan Sentra SV. We test drove the vehicle and immediately loved it. We had already secured financing approval before arriving and began discussing pricing. We were initially told the vehicle would be approximately $24,000 out the door. However, after our credit was run, the actual out-the-door price increased to roughly $27,000.
At the same time, I was communicating with Texas Nissan in Grapevine, where I previously purchased a new 2023 Rogue. My salesperson in Wichita Falls was fully aware that I was comparing offers from another dealership.
Texas Nissan ultimately provided a significantly better offer: a 2026 Sentra equipped with the Convenience Package, premium paint color, two years of complimentary oil changes, and two years of Zaktek ceramic protection for $25,000 out the door.
Naturally, we informed our salesperson that we intended to move forward with the Grapevine offer because it was both a better price and a better-equipped vehicle.
As we were leaving, Sales Manager Brent approached us. He shook my hand and asked whether our decision was due to something the salesperson had done. I told him absolutely not and explained that the salesperson had been fantastic. Brent then became confrontational, stating that he did not appreciate being "shopped around" and accusing me of not being "a man of my word." His tone was hostile and unprofessional. He also repeatedly claimed that the Grapevine deal was "too good to be true."
The conversation continued to escalate until my wife began recording on her phone. She captured the final portion of the interaction, which I would be happy to share with the dealership owner if requested.
It is unfortunate that this experience ended the way it did because Nissan of Wichita Falls is much closer to our home than Grapevine. I had intended to use this dealership for future service and maintenance, but after this interaction, I will be taking my business elsewhere.
A customer comparing offers is a normal part of buying a vehicle. Being confronted and insulted for making a purchasing decision is not.
Based on my experience, I cannot recommend Nissan of Wichita Falls and would encourage others to consider making the drive to a dealership that treats customers with professionalism and respect.
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