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Service with professionalism and courtesy - Far from home
We were on the road from Out of state when our car started making some infrequent but frightening noises. Without going into details Service Foreman Andrew Sansome was the paradigm of customer service, Vermont hospitality, good Samaritan, warmth and good cheer all wrapped up into one consummate professional, and this for customers he would likely never see again because we are from out of state. Represetative Jared Vaughan also did a fine job of greeting us, keeping us informed acting as liaison and sending us on our way. He was cordial and accommodating and Serbs as a fine public face for the company.
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Third Time's A Charm! - Adam123
This is the third vehicle I purchased from White River and each time gets easier. Alexis Secore and the entire team makes the process seamless. The pricing is aggressive they focus on your needs, find solutions and are conscious of your time. I would recommend this dealership and Alexis to anyone! Keep up the nice work and I love my new Tundra!
Sales and Leasing Consultant
Two cars one great saleswoman - joemurrayvt
Katrina is just great. The credit dept was short handed but except for that it was a great experience. Also kudos for the guy who valued our trade it. We will be back.
Sales & Leasing Consultant
fast service friendly customer service - AGREENE2002
I have been dealing with the staff at Carbone for over 5 years now and I have never had a bad experience. Staff is always friendly and eager to help.
Sales Consultant/Performance Specialist
Above and beyond. - ATest
The team at 802 Toyota surely went above and beyond to help us get a the vehicle we needed when we needed it. Our sales person Chris was committed and caring, he stood outside with me in -10° weather, after closing time, to ensure that we got the right used vehicle. Cat undid a signed deal, at my request and because of “MY” error, to get us the right vehicle. They got me the best rate on financing I could find. Sam and Justin took time to get all the paperwork right and answered all the questions I had with patience. The service department completed service on a recall for the original vehicle we had planned on purchasing when the recall came through at the last minute. They took a bad situation and an unfair customer and made it right through teamwork and compassion. These are good people and they have won me over. I plan on purchasing my next vehicle from them. I hope Chris can forgive me for my unfair expectations. He’s a salesman with a heart of gold and a warm, caring human being. I was the customer from hell and they did right by me even though they didn’t need to.
Bait and Switch - DogLoverVT
Having lived in the area for my entire life. Alderman is notorious for getting people into their dealership and changing the terms of a deal. They will give you the lowest trade possible. You can have an exceptional used Toyota and get thousands less than if you go to another Toyota dealer. Their goal isn’t to sell new cars as much as too make a huge profit off of previously owner cars. I went in a few years ago looking for a new Tundra, and had an excellent Tundra to trade, same model etc. They told me it was in excellent condition, but offered almost 7000 less than another dealer. I put a deposit down originally because I hadn’t heard back from the other dealer. Once I did I called Aldermans and spoke to Josh Trapeni and asked for my card to be refunded and he refused to do it over the phone, stating we had to come in. I told him If he didn’t I would get the bank involved. I love Toyota, but this dealership is a complete joke. A bunch of losers that were only sport stars in high school and that is it. Go elsewhere-Keene, Claremont, etc you will find a better dealership that doesn’t dress up in costumes. Toyotas are quality vechicles, if you have to start doing that you know the dealership sucks.
sales didn't hear a thing I said. I wanted to buy... - bozofs
sales didn't hear a thing I said. I wanted to buy 2wd 4cyl tacoma. they made me feel like a fool for not wanting a v6 4x4...
the very next day, I bought a 09 tacoma 2wd auto. from Boch toyota south. the 2 hr drive was worth evey penny. they even delivered it to my door step!
White River Toyota