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I have had nothing less then great experiences with the... - TONYD5538
I have had nothing less then great experiences with the dealership in the last six years with th Geordie Boucher. Both with the service department & sales department. Everyone there has been friendly to me. I ave always received follow up phone calls asking me if there was anything else that they could have done more. I enjoyed the phone call follow up!!
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
We had a good experience. Salesperson was knowledgeable,... - BRUCEAVD
We had a good experience. Salesperson was knowledgeable, helpful and made sure all our questions were answered. We were there to buy a new Rogue.
The dealership is friendly and very helpful and they work... - DWOLSKE
The dealership is friendly and very helpful and they work together as a team. They processed the paper work quickly and showed me all the new safety items on the vehicle.
Sales & Leasing Consultant
Sales & Leasing Consultant
Mike was great and heard what i was looking for. I don’t... - Jamie Beringer
Mike was great and heard what i was looking for. I don’t live close by so everyone made it simple and painless. Thank you
Sales and Leasing Consultant
Owner Loyalty Manager
They had me in and out quickly and didn’t push extras.... - Sandi T
They had me in and out quickly and didn’t push extras. Fair pricing and respectful. I was very pleased with the visit overall. My opinion of dealerships has increased because of Van Horn.
Service director Keith McGinnis was phenomenal. He was... - Review4u
Service director Keith McGinnis was phenomenal. He was kind, informative, answered questions, and even took the time to place the updated registration sticker on my SUV himself. The female cashier on checkout was also very helpful and kind. I was very impressed with the customer service I saw being given to all customers at this location. I typically go to a Nissan dealership in the Milwaukee area, but found this place by accident when looking for a service center that also completed emissions testing. I will be coming up here from now on due to the excellent customer service. It's been years since I've seen this type of excellent customer service at a dealership... or really anywhere for that matter.
Overall experience with Zimbrick was Great!! Very helpful... - Terryharmel
Overall experience with Zimbrick was Great!! Very helpful through email and in person. Was able to find the vehicle we wanted in a timely matter from another dealership.
Sandy Pertzborn was phenomenal! From start to finish... - koneill2002
Sandy Pertzborn was phenomenal! From start to finish absolutely the best process ever in purchasing my Nissan Rogue!
I will definitely be back as my daughter in law is looking for her next vehicle!
Thank you so much for making this a wonderful experience and a fabulous car!
Shannen is a very friendly, knowledgeable service writer.... - kurt.frieders
Shannen is a very friendly, knowledgeable service writer. I trust her decisions about what my Jeep needs. I have never been mislead about service needs. I get great service there and look forward to a long lasting relationship with her and Van Horn Nissan of Steven Point.
Customer service is excellent I really enjoy taking my... - Josie
Customer service is excellent I really enjoy taking my vehicle to this location. There prompt and delivered very efficient to my services. Service is great.
We have Purchased over 35 Vehicles from Rosen Nissan over... - enjoylife369
We have Purchased over 35 Vehicles from Rosen Nissan over the last 15 years.
Great Dealership, Great People.
The #1 Location to Purchase your Next Car.
Larry Vinyard is awesome! My process went smoothly... - katiefred12
Larry Vinyard is awesome! My process went smoothly getting my new vehicle and he was very nice and helpful! The process went smoothly and I would go back there for my next vehicle!
Lessons Learned the Hard Way - j.vraspir
Actual test driving of vehicles was a positive experience, but when it came time to purchase the used car we decided on, that’s when things started to go bad. I had expressed that I would like to have my mechanic do a quick inspection prior to final purchasing. We were told that Kocourek service department had done a thorough general condition inspection (with no problems reported), that Kocourek mechanics were “the best in the city”, and also that the car would likely be gone by the next day. We really liked the car and did not want to lose it so against our better judgement, we went ahead and purchased the car without a third party inspection.
The next morning our newly purchased car would not start (dead battery). I took it into my mechanic and had them do the inspection that I wished I had done prior to purchasing. Besides the weak battery, there was also a leaking tire, a burnt out light, and oil leaking out of all four of the struts (recommended that we have all struts replaced – estimated this would be around $1,900). I took this report back to the Kocourek service department and the “best mechanics in the city”, and to their credit, Kocourek was willing to replace the battery, the light, and also to fix and reseal the leaking tire. However, when it came to the struts, I was told they were not willing to make any repairs, replacements, or reimbursements for the struts because it was ‘”not a safety issue”. I suppose that technically Kocourek’s inspection report just said the suspension system was “legal” and if they want to fall back on that, I guess that’s just how they do business.
The only thing I have control over here is what I have learned for myself. The first thing is that the Kocourek service department is nowhere near the “best in the city”. Either they honestly missed all those things or else they knew about them and didn’t think it mattered. Not sure which is worse. My guess is that if my mechanic saw the struts leaking oil during a short fifteen minute inspection, then it was something that Kocourek knew about but did not advertise because they ‘legally’ did not have to. The second lesson learned is that a third party inspection is absolutely a necessity when buying a car, especially a used one that is purchased “as is” from a dealer that does not feel it is necessary to disclose what you are getting ‘as-is’. All things considered, I’m not overly disappointed in Kocourek. I look at the whole situation as a learning experience and hopefully I will learn from it.
Do not trust - Serenasue2
I went to Rhinelander Nissan to find a Nissan Altima and the salesman said he would look around and try to find the the one I wanted. I didn't hear from him so I called 5 days later and it was obvious that he didn't look so he quickly went On the computer to see what he could find. He listed some overpriced vehicles and when I let him know I found one in my price range at a Stevens Point dealer he asked me a lot of questions about it and said he could possibly get it up here for me to buy. He calls back and said that he couldn't get the car and the ironic thing was Rhinelander Nissan already bought it today to give to another one of their customers. Wow, isn't that ironic! I didn't believe him so I called Stevens Point Honda and asked if I could buy the car on Saturday and told them the story that I was given by Rhinelander Nissan. The salesman talked to his manager and called me back to say that Rhinelander Nissan called right before I did and bought the car out right to give to someone else and there was nothing they could do to help me. So I helped the lazy salesman find a car for him to resell to someone else and now I am out of luck for my dream car.
Horrible experience - sam0922
Gandrud Nissan- Service
We had service done with them and were told it would be $1,600 to make the repairs. We hesitated at first due to the high cost but agreed to have the repair work done when they insured us this would take care of the issue. After picking the vehicle up and paying the repair bill, we made it less than a ½ mile down the road before the car broke down again with the exact same problem. They were unable to help us get the car back to the shop and we were forced to find our own tow truck. After claiming to look at the car all day the next day with their most experienced technician, we were told they had no idea what was wrong with the car. To make matters worse, they could no longer start the car. They justified the previous repair work by telling us they were just reading what the sensors were telling them and making their best guess. Their $1,600 best guess left us with a car that would no longer start, this was worse than when we originally brought the car in and after we spent nearly $1,600 in repairs.
Gandrud Nissan- Sales
We went to buy a vehicle. It was the worst experience ever. We were very open to what we needed in our vehicle. We have a son with special needs that has a wheelchair and lots of medical equipment. We needed an SUV with a third seat so we can have the extra room. The salesperson brought up the first one, we went to try our son’s wheelchair. The wheelchair didn’t fit, he then told me to just lay the wheelchair on its side and push it in. This way it will fit and we can go finalize the sale, after all, we can always leave his wheelchair at home. It was the worst experience we had looking for vehicles. We understand that we were in a unique situation needing room for a wheelchair but telling us to put our son and his wheelchair in sideways or to leave our son at home was unprofessional and ridiculous.
I had a terrible experience with this dealership. I had... - BC
I had a terrible experience with this dealership. I had an appointment to test drive a car and drove three hours to see it. When I got there they told me it had sold two days before that. I never got a call for an apology. It had been on a three day hold before it was sold- they never told me that when I made the appointment. Bait and switch. DON’T TRUST THIS DEALERSHIP!!!!
My experience with Wilde Nissan is par with many other... - glf
My experience with Wilde Nissan is par with many other car dealers I've had experience with in the past, in the area. Unless you get everything, and I mean everything in writing when you first purchase the vehicle, service may turn into a nightmare, especially when warranty items are involved. It wouldn't be a bad idea to take others maybe even a tape recorder along with you when you first buy the car. I purchased a Sentra. I will never buy again from that dealer.
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