Making things right - Sales driver
I recently had a frustrating service call involving computer /record keeping problems with the car I purchased in 2017. I rated the service as less than favorable. The dealership contacted me and has made several attempts to make things right. The people in the service department are friendly and willing to help. I trust these guys to keep my car running like new, and that's what really matters in the end
Top Reviewed Specialists At This Dealership
Enjoyed buying a car today - Debra Fale
I contacted Ryan Holm several months ago & told him I was interested in a newer vehicle. When I finally set up an appointment he had the perfect Nissan Rogue waiting for me!
Enjoyed the process!!!
Certified Sales and Leasing Specialist
Excellent service, they go the extra mile - Omark
Great selection of cars at great prices with excellent customer service.. wouldn't buy a car from any other dealer .. Asad M. and Ken Cherek treat you like family ... they take the time to know your needs so they get you in the right car.. bought three SUVs in one year all from Boucher Nissan at Greenfield
Great review - Melissa
They were great to work with in the finance dept as well as the sales. They made sure i made the right decision on the vehicle as well as the warranty
Sales & Leasing Consultant
Great experience - lgalliart
Patrick was very helpful and did a great job with helping us find the perfect truck. I would highly recommend getting a vehicle from Patrick.
Sr. Sales Professional
Zimbrick Nissan - Mwenger
This is our 3rd time buying/leasing a car from Zimbrick and we had another great experience. My husband and I are very indecisive. Ryan Wilmot always goes above and beyond to make sure we have all the information we need to make our decision. We always feel welcomed and never feel like we are a bother to anyone there. Their facilities are great and we enjoy every aspect of the deals we have done with them. We also know we are getting the best deal possible thanks to Scott in sales and Casey in the finance department. My husband and I recommend them to anyone we know looking to buy/lease a car and we know we'll be back when it's time to buy our next vehicle.
Sales and Leasing Consultant
New Car Sales Manager
Good people - Tracy
Had a great experience at the dealership no hag or hassle gave me what I was looking for at an acceptable price. Everything was great and the customer service was excellent. Thank you guys and gals.
Nissan Maintenance Servixe - JJ
The maintenance service provided good and friendly service staff. The wait time for a schedule service appointment was a little long, was told the designated service person went to lunch....
Easy service process - Murano nissan
Total experience was great easy appointment time, quick service comfortable waiting area with plenty of refreshments courteous helpful staff car was cleaned will recommend this service department
Don't waste your money on a Kia - Sportage 2016
I bought a new Kia Sportage in 2016 from Rosen Kia. Now two years later the vehicle only has 17,800 miles on it and it already needs new brakes. Rosen Kia and Kia Corp tell me this is normal wear. Everyone else disagrees and says this is not normal wear of brakes! Don't buy a Kia unless you want to stick a lot of extra money into it for upkeep and repairs. They use very poor quality parts in their cars!
Rude, xxxxxx, non-compliant - unimpressed
Went to explore, just look around and test drive to get ideas of what I wanted. Talked with a salesperson who was very knowledgeable but very cliche/stereotype salesman and very pushy. Put money down to reserve a potential interest after being convinced that if I decided against the vehicle, that the refunding process would be simple and quick. This wasn't the case. It took several conversations over the course of about 8 business days to get my money back. What's the worst part for me, from the moment me and my fiancee started talking with this sales person, my (male) fiancee was the one being talked to about the fine details, the mechanical conversation, and I (the female) was ONLY talked to about how cute, how comfy, and the cliched 'girly things'. However, we stated SEVERAL times that the new vehicle was for me and the kicker...that my fiancee knows very little about cars and I know a fair deal about them.
Overall, I hadn't heard good things of Kocourek but it was local, I like to form my own opinions, and each person is different. I am just saddened that what I heard was true. I will not be going back.
no good - neveragain
Horrible experience, the sales manager was a condescending little weasel. The sales manager that I dealt with is totally out of touch with anything resembling customer service. He would be better served to stay in his little glass box and not leave until quitting time.
Salesperson Made Fake Offers - Newy
I found a vehicle on Cars.com that Stevens Point Nissan had. As we were negotiating, Salesperson Lynzy made me two offers on a trade, then at the last minute raised the offer by $2500.
Slow service. - working man
Took my vehicle in to have the ecu reprogrammed. The ecu was reprogrammed but it then died as I was leaving the lot. It's on day two now and they haven't even looked at it yet. Poor communication. The attitude there seems apathettic.
Worst First Car Experience (for the missus) - A. Rodriguez
Foreword: I am sharing this story in hopes it will help protect other consumers and -- hopefully -- help this dealer clean up the way they do business in our neighborhood.
The missus wanted a Japan-made vehicle for her first ever personal car. She cut her list down to Mazda6 and Nissan Rogue Sport. We visited another Nissan dealer but decided to go with John Amato because it's a neighborhood business. "JJ", our salesperson, was okay until we approached closing time. He had a date and offered us a "We Owe You", after we'd signed papers with "KK", for vehicle walk-thru. Unprofessional and a bit sneaky. No harm - No foul until our brand new 2017 Nissan Rogue Sport threw the Tire Pressure Warning (TPW) light as soon as we left the lot. We figured we were returning Monday for our walk-thru (no big deal). I mean, we thought it was only low tire pressure.
The following [Sunday] morning we experienced a Crank-No-Start that lasted one hour. We made calls and sent an email ("JB" forwarded it). The missus couldn't immediately get the vehicle in Reverse, Monday morning, in order to drive to the dealer. Three electrical gremlins (TPW light, Crank-no-Start, Reverse lockout)? Uh-oh. The sales staff claimed no codes and unable to reproduce issues but we refused to take the new car until we could speak to the GM and service tech. The missus was sorely disappointed and hoped we could get a better answer, refund or replacement as there was obviously something wrong with the vehicle prior to purchase. The following day the GM assured us no codes, no issues, no way he would replace the vehicle because it would have to be branded by Nissan or sold pre-owned. But it's okay to sell us a defective vehicle? Fuzzy logic.
We insisted on a written service record that took more than 20 minutes and two attempts to successfully produce. The GM was happy to do so as it seemed he did not believe our claims. But he was visibly agitated and said his techs were "making me look bad" when I pointed out his first attempt to produce a service record resulted in him bringing us an apparently doctored record that had our claims attached to a service order of a completely different car... a Nissan Versa. We walked out -- with the successful second attempt -- to the Nissan and, lo and behold, it threw the TPW code again. We summoned the GM to see the code he claimed was non-existent. He drove to the Service Dept. to put air in the tires. He'd sat in his office with us and told us the car wasn't throwing codes. TPW light is a very obvious cluster code... especially when it flashes a few times and, then, remains illuminated.
The Service Dept. could not clear the code. Air, Re-flash, Reprogram... all in over two hours. It was even suggested the ECU was the issue. The GM looked sheepish but didn't offer us an apology or the opportunity to sit down and discuss our options. He simply walked away and perched at the front desk. Wow. The code eventually cleared... and reappeared within 5 miles of the missus driving off the lot. She sent me a frightened text, parked the car at our home and informed the John Amato Nissan Service Dept.
We eventually learned the vehicle had been throwing codes the entire time... two weeks and 3 visits later... when a BCM replacement was recommended on the vehicle with under 50 miles. No apology. No replacement. No refund. This is despite the fact the GM told us we would be having a completely different conversation if the vehicle did, indeed, prove to be defective. Does the BCM, a major electrical component that controls everything save the engine, count?
The fact the vehicle threw codes from day one didn't matter to them. The fact I'm an US Army Veteran didn't matter to them. The BCM was replaced week 3 of ownership and less than 100 miles -- that includes the miles used to clear the "non-existent" codes on visits 1-3 and actually replacing the BCM during visit 4 -- on the odometer. It's worth noting the inability to get the new Nissan Rogue Sport in Reverse resurfaced the day I took it in for the BCM replacement. This time I pulled out my phone and recorded the symptom for the Service Dept. It lasted a minute and no lights illuminated on the dash during the event and I made certain the event was noted on the service report.
It's too bad the efforts of the Service Dept. is forever tainted by the less than desirable sales experience and the questionable first attempt, from their GM, producing the first service record. The 1-star and 2-star for Service Dept. is what's left of their 4-star service after deducting for the sales staff and GM, "TB". Doing business, especially for the first time, should not leave a permanent scar. This one did... Definitely no more purchases from this dealer.
My experience with Wilde Nissan is par with many other... - glf
My experience with Wilde Nissan is par with many other car dealers I've had experience with in the past, in the area. Unless you get everything, and I mean everything in writing when you first purchase the vehicle, service may turn into a nightmare, especially when warranty items are involved. It wouldn't be a bad idea to take others maybe even a tape recorder along with you when you first buy the car. I purchased a Sentra. I will never buy again from that dealer.
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