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Ken was great! I’m not super knowledgeable when it comes... - Emily Roehrig
Ken was great! I’m not super knowledgeable when it comes to car buying but ken did a great job explaining everything and finding a car that fit my budget
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
I have purchased 2 GMC trucks from Troy over the past few... - Mike
I have purchased 2 GMC trucks from Troy over the past few years. He is not pushy, he is knowledgable, and easy to work with. I will plan to use Troy again when I purchase my next vehicle, and am happy to recommend him.
Excited to find new Subaru Legacy with heated leather... - cmzwi64
Excited to find new Subaru Legacy with heated leather seats & lots of safety features! Thanks for the great service.
New Car Sales Consultant
My Salesman, Conor, was very friendly and kept me in the... - Austinmoura22
My Salesman, Conor, was very friendly and kept me in the loop while my car was on order. 10/10 service!
. Car breaks down after they charge you 285 for fixing it... - Join
. Car breaks down after they charge you 285 for fixing it and it only lasts for 1 and half months. Now no one returns call
I am new to Subaru, but I feel like royalty when I bought... - larbearchicago
I am new to Subaru, but I feel like royalty when I bought the car and then when I got it serviced for the first time (Accessories and Coatings). My Forester Sport makes me feel like a young adult again. So happy with my decision on this Car Company and Dealership.
Service Department SCAM - l_bjork
Is this the kind of place you want to trust to install the breaks you rely on to take your kids to school? Is this the place you want to finish assembling your new vehicle? Do yourself and your family a favor and find a dealership you can trust.
What is everyones worst fear when taking a vehicle in to be fixed? It's taking a vehicle somewhere that is dishonest and unreliable. Amir Mavrkis, my service manager still deserves five stars, but the service department cut corners and do not perform safety services inspections they claim to. After my hose replacement and "safety inspection" I pulled off the lot and my check tire pressure light came on. I immediately turned around and they were happy to check my tires "again". As I watched the technician check my tire pressure, one tire was flat and the rest incorrectly inflated after it was "checked" and marked complete on my paper work. I spoke with the manager today who told me "the tire pressure gauge could be malfunctioning" (even though every tire was off a different PSI) offered to put my car on a lift to show me the work that was done was completed, but I'm not a mechanic. This isn't a tire pressure issue, its an integrity issue! I trusted this dealership to do the work they said they would, and they lied.
I've been with Subaru West for several cars now and... - plouther
I've been with Subaru West for several cars now and they've never failed to impress. Their service is top quality and their follow up is as well. Trey was my sales person this time and everything went very smoothly. He discussed with me the best options and I got a good trade in offer and a car that I absolutely love. I would recommend working with Trey when you go in for your next vehicle. Kathy worked with me for my finance and she is top notc She took the time to explain all angles to me and I walked out of her office very happyShe took the time to explain all angles to me and I walked out of her office very happy. I could not have been a more satisfied customer because of these two Don Miller staff members.
I requested a quote for a specific Subaru Outback. They... - psliz
I requested a quote for a specific Subaru Outback. They added on $600 of options to the quote which I did not request and would not remove them. I wouldn't do business with them if you paid me.
Lots of promises by the sales person but lots of none... - phillipsloyalpets
Lots of promises by the sales person but lots of none action due to the manager. Had to go else where.
Great Service- They made the time! I was driving 1 hour... - Not Stranded:)
Great Service- They made the time! I was driving 1 hour into a 3 hour drive home when the dashboard lit up like a Christmas tree; check engine, traction control, flashing cruise, abs light? I called the nearest service center, Bergstrom in Oshkosh asking if it was safe to continue to drive, could i stop in? At first I was told there were no open appointments, but then they said: stop in and we will look at it. 15 minutes later I was at the dealer. A short wait, and a polite young man came out and did a coutesy scan to diagnose the problem. He found it! I was okay to drive home, but would need to get some service in the near future. I am thankful and grateful this dealer understands cusotmer service! Only sad that they are so far from my home. My local dealer is no where close to this dealers service. I may have to plan a trip there just get the great service from this one.Thank you.
Reading some of the reviews was surprising. I would have... - Evocmanager
Reading some of the reviews was surprising. I would have been upset too if that were my experience, but, I have had absolutely wonderful sales and service experiences with Chilson.
I have leased two Integra’s over a 6 year period from Chilson. They have serviced our 2015 Forrester over the same time period, and we just bought an Ascent. Sales has always been honest, friendly, straight forward and meeting every need. Service has always been on-time, exactly as expected without any problems.
I want to personally thank Jason Casavant for his honesty, expertise, down-home personality and patience.
I trust them and look forward to our continued partnership with their service department!
Horrible overall Service - Louise5991
After doing plenty of research I decided I had wanted to purchase a Subaru for my next vehicle. I had gone to Gustmans Subaru in Appleton and dealt with a salesman named Ed. He was informed that I was interested in the Subaru Crosstrek and was interested in the orange limited version. Upon calling the dealership to inform them I found this specific car online, Ed told me he would call me when it arrived at their dealership. I never received a call or heard back.
I had purchased my Crosstrek through Sommer's in Mequon and was very pleased with their service. Unfortunately, Gustmans was the closest dealer for me to have my oil changes and maintenance done. I had brought my car in for my first oil change and the service department had "forgotten" that I had a warranty package and charged me for my oil change. Upon my second oil change, the gentlemen in the service department explained the mix-up and told me that I would receive all 4 of my "free oil changes" that I paid for in my warranty.
Upon calling to schedule for an oil change, I tried explaining to the receptionist on the phone issues I was having going on with my security system and she told me in a very rude tone "we don't have time for that". I ended up just scheduling for my oil change. Upon going in for my 5th oil change, which should have been my 4th free one, I was charged for this oil change as I was "over the mileage" that is covered for the 4th oil change. I explained to them that they told me I would not be charged for this but they didn't care. When I told the receptionist that they screwed me out of an oil change and I was upset her response was "I hope you have a better New Years."
The service department here is very slow. Every time I came in for a regular oil change and maintenance check, I was there for a minimum of an hour and a half. The last oil change I received from them they had forgotten to put a plug back in my car, leading to my car leaking oil. I took my car into Sommer's in Mequon and they found the problem immediately.
I am overall very displeased with this dealer and do not intend on utilizing them in the future. I will make the 1.5 hour drive to Mequon for my services on my car in the future.
Got online quote, they said would match ANY offer. Got... - Outback_buyer
Got online quote, they said would match ANY offer. Got the bait & switch and said they would lose money if they matched the deal BS
Sommer's Buick GMC Subaru