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Great experience: Lease Buy out with Michael Christiano - dlk
Wonderful experience buying out Lease of Subaru Crosstrek with Michael Christiano. He is not only extremely competent, but very personable. He had everything ready to go at the scheduled appointment and it went like clockwork. Sommers is a great dealership because of all the great people like Michael. Highly recommend.
Top Reviewed Specialists At This Dealership
Dependable - Ladykaren 163
When my husband and I decided we wanted to trade in our last Subaru, we were approached by Alex and he was never pushy as some salesmen can be.....we have been completely satisfied with our car and the performance of it. When we returned with questions on the car, Alex took very good care of us and we feel he really cares about you as a customer and he knew everything about the car . We would be sure to return to him if we decide to exchange again.....
Sales & Leasing Consultant
Great and friendly and thorough Service as always - tombrzezinski
Basically the same thoughts as is written in my title. I have always found the service at Cliff Wall exceptional and friendly. I would return. Thank you
Sales & Leasing
Internet Lead Specialist
Bought a new Subaru - npetravich
Went into the dealership ALONE, and as a woman that can be a bit intimidating. But I was treated with respect from the minute I showed up, and Robert R. was more than helpful with my purchase experience. I knew the car I wanted and he was very helpful in explaining all of the features of the car before we took the test drive. Great experience, and I would recommend Kenosha Subaru to anyone.
Sales & Leasing Professional
Great Experience - Nana C
Corey Knoelke worked with us to get the best deal. He was very thorough in explaining all the perks of our new Outback. He even came in on his day off so that we could pick up our new Subaru!
Sales and Leasing Consultant
New Car Sales Consultant
Great Used Car Sales - author
Had a great experience working with Blaine as my wife and I searched for a used minivan. Though he specializes in new Subaru's, he was very helpful, patient, and courteous through the process.
Nick Martinez was fabulous - JY
I brought my car in for airbag recall, also had a complimentary detailing. I was hoping to get it done in one day. Nick made it happen, plus some other maintenance they recommended, but were not planned.
Nick made sure all areas were keeping my car moving through the service dept. in order to get my car when I requested. He facilitated it exceptionally well.
It was very refreshing to be considered and well cared for, thanks to Nick and all those that helped!
Nightmare dealership, love the car - JaciB
We worked with a salesman that worked with us over several weeks to find a car that was right for our family. Way too many phone calls and emails trying to get us into something (12 in one week), but we appreciate the salesman’s willingness to help us find a car that was great.
The problems started when we said we were interested in purchasing but didn’t have all the necessary things with us to trade our old car in. It was later in the evening and we had our children with us so we wanted to do everything the next day. The salesman was insistent that we take the new car home with us that night and we could bring everything for the old car with us the next day. 1 1/2 hours later the paper work was ready and finally signed. I made the 2 hour round trip journey to the dealership again the next day with our kids to take all of the stuff for our old car back to the dealership. I thought that was the end of it, however two days later I got a phone call saying the paperwork didn’t line up and we needed to come back and resign. So we had to arrange for us to come down again; at this point, in less than a week of owning the car we’ve had to make 6 hours worth of driving time with our three young children. The dealership filled our gas tank to apologize for the problems, which was nice of them to do. We were already pretty upset that the dealership has made us come down so many times because of lack of attention to details and only wanting to make a sale, no matter the cost. We then got another phone call two days later saying there was yet another thing that needed to be taken care of so another 2 hour round trip is being made.
We love the car we purchased but are very upset with Janesville Subaru. They have been fairly callous about all the extra trips they have caused us to make, with the exception of them filling our gas tank.
We will never shop there again.
Service Wait Time Horrid - TAG
Brought my new Subaru to the dealer from where it was purchased, asking for a nail in my tire to be removed. 3 hours and still waiting just to remove a nail.
Love the car. Hate the service My next car will be a Subaru, but will not buy at Chilson Subaru of Eau Claire.
Months long wait for apponitment. - Unhappy Jeff
simple oil change and check a malfunctioning window. if I add in the two recalls there are no appointments in the next 120 days. They need to expand there service department.
Enjoyed working with Kevin! A great deal, and very personal - jfklein4433
Kevin was patient and listened to what I was looking for, and we ended up with a great deal as I transferred from a sedan back into a Subaru SUV. Very happy with the experience!
Promises not kept - No thankyou
Have everything in writing before you drive away in you car as I felt I was not a customer once I left. I will never see them again.
Redeeming - lauratracy
In the summer of 2017 we purchased a used Subaru. By November it was discovered that the vehicle was consuming oil. After several attempts to correct the problem, it was correctly diagnosed and the repairs were estimated between $5,000 and $6,000. My family choose Subaru because of the safety and reliability. We are on a limited income due to disability and was not going to be able to afford repairs. Doug, the service representative went out of his way to contact Subaru and bring the cost of the repairs down to a much more affordable $600. We greatly appreciate his effort and willingness to go out of the way to help us.
Best Customer Service in a long while - The Dog Family from Neenah
We bought a new Subaru from Gustman's a couple of years ago. It's been a great car with no issues. Recently my wife was in Appleton running errands and a light on the dash appeared indicating a problem with the tires. It just so happened that she was near the dealership and she stopped in for help not knowing the extent of the problem. Within minutes her car was taken in to the Service Department and the issue identified, corrected, and the car returned to her with no appointment and NO CHARGE!
Thank you Gustman's from a happy Subaru owner, family, and yes the dog too.
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