159 ohio Ford Dealers

Dwane has continued to offer great service long after the - madol

Dwane has continued to offer great service long after the sale. He is always ready and willing to assist with my issues and gets answers to my questions. He is able to coordinate things in the dealership and with external vendors to make sure that things get done. I appreciate his efforts on my behalf and would recommend him to anyone that appreciates great customer service.

Terry Howard was wonderful to deal with fast and - Miranda.grass25

Terry Howard was wonderful to deal with fast and friendly our new car guy thx Terry

Preston made the whole process very easy and he was very - Jay Horrigan

Preston made the whole process very easy and he was very knowledgeable on the vehicle I purchased. Very satisfied.

They are friendly, especially our salesman Mr . - GDVHINGENOA

They are friendly, especially our salesman Mr .Paul. Their professional attitude and knowledge of their product is above the standard

We appreciate your service , always knowledgeable and - Robert

We appreciate your service , always knowledgeable and thorough on your service. Always there for us

Thanks,Cronin Ford, for helping me with the purchase of a - knobcreek3

Thanks,Cronin Ford, for helping me with the purchase of a 2026 Ford bronco and helping me with all the trim packages available. Thank you, Toni Henegar, for the fast and easy transaction!!

The service dept. - TIMSJ

The service dept. was fine. They contacted me about a service recall, set it up took care of it all. They were friendly, courteous, and quick about it.

NEW OWNER SAME FACES. - bill baker

NEW OWNER SAME FACES.COCHRAN MAY BE GOOD BUT SAME PEOPLE FROM FRED MARTIN FORD

Lisa W is great to work with and made the purchase - Slfreeman9099

Lisa W is great to work with and made the purchase seamless and quick! I have leased or purchased my last 4 vehicles from Raabe and always a wonderful experience!

My experience with the dealership went very well. - gc005687

My experience with the dealership went very well. Donavan did a great job with addressing my questions and concerns. I was impressed with the team as a whole. The finance process was very slow, they needed more than one person handling transactions to make it timely experience. That is my only complaint, otherwise things went very well.

This dealership took great care of us on 2 recalls! - marybethmays

This dealership took great care of us on 2 recalls!! Great job and very nice staff!!

In my 40 years plus of purchasing vehicles, buying a car - JDB

In my 40 years plus of purchasing vehicles, buying a car became my least favorite thing in life to do. My recent experience with Gary at Valley Ford has reinstalled my faith in humanity, specifically buying a car. Gary and the team at Valley Ford made the experience by far the best and least stressful experience I have ever had buying a car. Gary handled the sale with professionalism, class, and a keen sense for making his customer feel valued, all without the normal stress I have usually experienced buying cars. You all should be extremely proud of your team at Valley Ford of Huron, and rest assured, I will recommend friends and family come to your dealership, whenever they are shopping for a vehicle.

I had a wonderful car buying experience. - D McLucas

I had a wonderful car buying experience. Tony was very knowledgeable and was great to work with.

I had a Ford Ecosport and it has a recall and I’ve been - calliea07

I had a Ford Ecosport and it has a recall and I’ve been without a car for about 3 months. Antonio was such a big help getting me into a new 2023 Escape. I wasn’t expecting to get a newer car just wanted to see what my options were. Antonio was patient and I thank him for that.

Brought my F-150 in for the Works oil change special and - brudexter

Brought my F-150 in for the Works oil change special and recall on the PCM. I was waited on quickly. I was glad I had an $20 discount since prices have gone up. Thanks for having that available. All went well except recall couldn’t be completed due to Ford server being down. I will have to reschedule for that.

Great customer service and they do an excellent job - folkert56

Great customer service and they do an excellent job servicing my vehicle. Always with great follow up!

STAY FAR AWAY! - Mike G

STAY FAR AWAY!!! The only thing worse then their sales staff, is the service department!!! They will be nice when you are buying from them, but if you have a problem, forget it!! Their service department continually missed diagnosed, an engine coolant intrusion into the cylinders for about 6 to 8 months, which is a common problem on Ecoboost engines. WAKE UP LIBERTY!! They are only interested in selling you a car, NOTHING ELSE!! I'm sure they would have been perfectly fine misleading me, until my warranty was up, and I would have to pay out of pocket. The salesman I bought the car from was only interested in selling me something else, and didn't care about the 40k problem he already sold me. I'm so glad I decided to go somewhere else. DEFINITELY WILL NOT RETURN TO LIBERTY!!

Aaron and Kyle were great - the best salespersons that I - Brian

Aaron and Kyle were great - the best salespersons that I have ever worked with in over 30+ years of car buying. And Donna did an awesome job in explaining the extended warranty. This dealership was top notch.

They failed to top off the fluids management has changed - larryesco

They failed to top off the fluids management has changed hands at least once since I've been there last hopefully that helps straighten things out for them.

Bob, Brian and Jose were such a great help. - EGARCIA31

Bob, Brian and Jose were such a great help. They worked everything out with me and made sure I got the vehicle I wanted at a good price!

Robert and Ryan were easy to deal with and knowledgeable, - chuckklarejr

Robert and Ryan were easy to deal with and knowledgeable, the truck purchase was easy and hassle free. Never any problems with Cronin Ford of Middletown

Drake was outstanding. - Jinju624wes

Drake was outstanding. He was very knowledgeable. Everything went very smoothly. Would deal with him anytime.

Lane was our customer service dealer definitely and - Ryangeyer090

Lane was our customer service dealer definitely and highly recommend and definitely appreciate the special one on one attention. Will definitely send people your way

My daughter was there on business, car trouble, stranded, - Stephanie Johnson

My daughter was there on business, car trouble, stranded, got the car to the Queen City Ford. Paid the $527.42 on Feb 21 to fix a leak in her anti-freeze reservoir. The reservoir was supposedly replaced. Felt like we won the lottery when we thought we found an honest place to get her car fixed. Now less than a year, we have had to do the same repair. I feel like maybe there was a patch job done and the work we paid for was not completed.

I had the best time today! - jmlacy23

I had the best time today! I knew what kind of car I wanted but Matt really helped me pinpoint! He took the time and made me feel valued! I cannot recommend him enough!

Mike was very professional in how he provided information - hlaws

Mike was very professional in how he provided information about the car in question. He was honest and truly gave us step by step direction on this purchase. When I choose to purchase another vehicle I will first go back to Beechmont Ford and see Mike.

I would like to express my appreciation to NM for - Smyira9@gmail.com

I would like to express my appreciation to NM for helping getting my car. They definitely have a lifetime customer!!!!

I drove from out of state. - Jsmom3

I drove from out of state. They do not take deposits to hold vehicles. The salesman gave me the keys to drive it but told me nothing about the vehicle or features. I traded an older vehicle of the same type but had to figure out the new features on my own. I don't know if he figured he didn't need to since I was coming from hours away and it was a done deal. No salesmanship. Nice guy and polite though. Finance guy was efficient and polite. Drove vehicle home, took out the paper on the floor. The floormats in the front that were in the pictures were missing. Went back and forth with the salesman for a month before contacting the sales manager. He took care of it, was polite and apologetic. However, when I got them, they must be the wrong mats. I have directions to cut carpet for the plastic pieces that the mats snap down to. The old ones must not have had that, so the new ones shouldn't either. Overall, a mixed experience. Wouldn't recommend if you are driving fro. Afar.

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.