Grateful for Exceptional Service at Jim Shorkey Ford – - Destiny Rankin
Grateful for Exceptional Service at Jim Shorkey Ford – White Oak
At the beginning of October, I noticed that three tire sensors on my vehicle had failed simultaneously—thankfully, all covered under warranty. That same evening, in a strange twist of timing, a heavy downpour hit our area. My daughter, seated in the back, suddenly noticed water pouring—literally pouring—through the seatbelt area. I quickly had her switch sides, knowing something was seriously wrong.
The next morning, I contacted Jim Shorkey Ford in White Oak. Within days, their valet service made things incredibly convenient by picking up my vehicle—despite being nearly an hour away. As a working mother, I can’t emphasize enough how valuable and appreciated that service is. Ford, thank you for recognizing the real-life needs of your customers.
After replacing the tire sensors, Service Advisor Robert Reese noticed water stains along the third-row paneling and the second row had soaked seats and flooring. He immediately called to let me know they’d investigate further. They discovered a faulty seal on the left rear door window and clogged panoramic sunroof drains—both contributing to the water intrusion.
Robert didn’t just fix the issue—he went above and beyond. He had his team clear the drains, lift the wet carpeting, and ensure everything was properly dried to prevent odor or damage. He even noted how clean I keep my car and made sure it was returned in pristine condition.
Throughout the process, Robert kept me informed, treated every concern with care, and never once dismissed my input. As a woman working closely with male service professionals, I truly appreciated the respect and attentiveness he showed.
I’m back to loving my car again—with no issues and a renewed sense of trust. Thank you, Robert, and the entire service team at Jim Shorkey Ford. You turned a stressful situation into a reminder of what great customer care looks like.
I also want to recognize Carol at the service desk. She consistently answers calls with kindness and efficiency, making every interaction feel effortless. Carol is quick to assist, always ensuring you’re directed exactly where you need to be without delay. Her warmth and professionalism make her an absolute joy to speak with—she’s truly fantastic.
Thanks Again Robert & Carol
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