⭐ 1 STAR — APPARENTLY A SIGNED AGREEMENT MEANS VERY - tdent
⭐ 1 STAR — APPARENTLY A SIGNED AGREEMENT MEANS VERY LITTLE AT CROSSROADS FORD
I purchased a truck from Crossroads Ford of Fuquay-Varina with existing interior damage. The dealership agreed to address the scratches, and we put that agreement in writing, signed by both parties.
Now that I’m asking them to replace a scratched and broken interior component, suddenly there’s an argument over what “addressing” the damage actually means.
Apparently, agreeing to fix something and actually fixing it are two very different things at Crossroads Ford.
I’ve had to repeatedly ask, argue, and follow up just to get the dealership to honor what I understood was part of our agreement.
The most disappointing part isn’t the damaged component. It’s the complete lack of accountability after the sale.
If a dealership is willing to fight a customer over a relatively inexpensive interior part, imagine how they’ll handle something more significant.
Buyer beware. Get EVERYTHING in writing, and even then, don’t assume they’ll stand behind their word.
Selling vehicles is easy. Keeping promises apparently isn’t.
One star. Extremely disappointing.
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