I’ve been lied to multiple times during my sales process - Bonjulz
I’ve been lied to multiple times during my sales process & there is no out for me. From my salesman David Louis to the finance manager that did my paperwork Dane Massey. This is my second car with Rick Case and it will definitely be my last. David Louis my salesman told me my Tesla mobile charger will work with my new Hyundai Ioniq 5 SEL. That is not accurate. There’s TONS of blogs & forums saying otherwise. He literally told me to get my charger serviced. What a joke. He knew I had the mobile charger at my home installed. It’s been almost a month and I still haven’t been able to get it to work. So I went from charging my car in the safety of my home to having to charge at different charging stations where available. Huge huge dissatisfaction. This is my 7th year with an electric charge so it’s expected the level 2 charger be provided. He mislead me. Never disclosed the charger that came with the car is a 120v level 1 charger “for emergencies only” until a week after my sale. While signing my paperwork, before I completed the documents might I add, I saw the due date 10th of the month. I stopped signing and asked Dane Massey if I can change the due date. That was also not true. I just signed into my online account and the FAQ’s clearly state it’s not possible with a Lease. Dane knew very well my sale was a lease. Again I stopped, did the right thing and asked requesting to change it before the documents were finalized and was again told something not accurate from another Rick Case representative.
After the sale I get a message from someone (or autobot message) Laura Collins telling me there’s a whole staff here to help me. Sent a text to ask a question 9/15. No response. I email to ask a different question 9/18 no response. I change my car every 3 years. I promise it won’t be with Rick Case ever again. We were considering changing my husbands truck, it won’t be with Rick Case. My parents, siblings & friends already know my experience. Terrible experience!
The outside of the car was so filthy I had to drive home with my windows down because the windshield and side windows had a layer of thick dirt. I went back the next day to reset my Tesla in person (because David said I could do it from the Tesla app which was incorrect) so I had to go back the next day. When I told him about the windshield being so dirty I couldn’t see very well he turned the windshield wiper fluid in & soaked the windshield so it would self clean. So much that in less than 3 weeks of having the car, I already got the low fluid message on my dashboard. So because the dealership didn’t give me a clean washed car, I have to go spend money & time on getting windshield washer fluid in less than a month of having this car.
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