129 Ford Dealers near 44410near 44410

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

The staff is very good, they take great care of your - Xheryl

The staff is very good, they take great care of your service you come in for. They are very friendly!!

We recently purchased a new truck from this dealership. - Jo

We recently purchased a new truck from this dealership. The vehicle itself is great, and the sales process initially went smoothly. However, the experience changed significantly once we decided to finance the vehicle through our personal bank instead of the dealership. After informing the staff of our decision, the atmosphere became noticeably less welcoming. When it came time to complete the paperwork, we were not brought into the finance office and instead signed the final documents while standing in the lobby. No one reviewed the paperwork with us or walked us through the documents before signing. This stood out to us because we have previously purchased several vehicles from a sister dealership in the same group and had positive experiences there. We expected a similar level of professionalism and customer service. We are happy with the truck, but the final part of the purchasing experience did not reflect the level of customer service we anticipated.

I traded in a car and they gave my contact information to - Zachary

I traded in a car and they gave my contact information to whoever bought my old car. I never said they could do this, so they don't value my privacy.

2nd request for service while receiving milage service - KathyT*

2nd request for service while receiving milage service and inspection. (Purchased at CHarper) Honda CRV 2020 and paint is pealing between door frames and driver side head and tail lights have moisture leak. Service agent stated car out of warranty. Both issues are honda manufacture defect and not a warranty issue. Wonder if CHarper will step up and assist now!

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford - Richard Boyce

Chris “Bubba” Andrade was our salesman @ Ken Ganley Ford West. He was attentive, asked all the right questions, and was the best salesman we could have asked for. Now, we look forward to the excellent-rated service department for future needs on our brand new 04’ Maverick. Great people to work with all the way. Thanks, Richard Boyce

They were very easy to deal with. - Pesw1954

They were very easy to deal with. They explained everything to me. They called to tell me I needed another part before fixing it. The work was done 3 days before I could pay and they were understanding.

Very honorable and ethical in discussing a purchase for a - Wjohnson

Very honorable and ethical in discussing a purchase for a used vehicle and possible trade in. Dave Kress was great to work with.

Service was welcoming, attentive, and quick. Inspection,... - kristino1980

Service was welcoming, attentive, and quick. Inspection, emissions, and oil change started as it was scheduled and was done in a expected amount of time.

Review UPDATE: Anthony O'Liva, General Manager contacted - johnpancari

Review UPDATE: Anthony O'Liva, General Manager contacted me on 2/28/22 (post-delivery) and addressed many of my initial concerns expressed my earlier review. He is a "straight shooter" and truly cares about the customer and his position at Diehl. We will direct ALL future business his way.

This dealership is a small town dealership with a great - F-150 Guy

This dealership is a small town dealership with a great touch on client care. They listen to you for your cars needs and wants! Great team there.

Took 2012 escape for transmission warranty. - joe.pendergast5100

Took 2012 escape for transmission warranty.they said ok but they adjusted something what ever they did worked great

salesman AJ and a fellow saleman went out of his way to - acornelius0527

salesman AJ and a fellow saleman went out of his way to help us and get the price we wanted. the finance team was exceptional in making things simple. the service team honored the promised work on time and to our complete satisfaction.

I have been very pleased with Davies Ford. - rcormick

I have been very pleased with Davies Ford. There was some confusion upon delivery of my truck but Jim Davies took care of it to my complete satisfaction. I will continue to send people to Jim.

I Purchased a used car from this dealer a couple months... - Dustin B

I Purchased a used car from this dealer a couple months ago. Had it shipped at my expense. It arrived with undisclosed cosmetic issues. I was also told it was being detailed and found french fries in the back seat along with general gunk in every space that would hold it. All of that is somewhat tollerable and not why I am writing this review. I typcally purchase used cars and rarely from my own state. I understand they will not be perfect when they show up. However, this car had frozen and pulsing rear breaks. I brought this up the second day of having the car and was told to get an estimate to repair. I did this at my cost and submitted. I was then told this would be taken care of mutiple times for almost two months now that a check was in the mail and tracking would be supplied. Needless to say this has not been taken care of and I as a customer should not have to chase a dealership to ensure a car they sold is safe and functioning in a normal way. I have bought many cars in the past and never lied to, certainly not outright and multiple times. I have never written a bad review before but I think if you have no recourse then this is what you have to do. Buyer beware with this dealer.

Got a new Ecosport, great price with the incentives. Tim... - dsbargins

Got a new Ecosport, great price with the incentives. Tim Scully was very easy and very helpful in making a good deal. I would recommend him for a square deal and help in setting up all the electronics and Ford perks. I looked at 6 dealers and Tim was very pleasant helped us a great deal. Tim worked with Jordan Gollmer (finance mgr.) and got me a better rate than my own credit union.

Bait and switch/false advertising. - me

Bait and switch/false advertising. Dealer sends me coupons but does not honor them despite the email stating "For your vehicle (and my vin number indicated there)." This is going on for 4 years now and not once have they honored their coupons. I am done with the lies. I will seek another dealer that is honest and does not play that bait and switch/false advertising game with the consumer. Diagnosis information in regard to tires and brakes stated that my front brakes and front tires have less wear than my rear brakes and rear tires. Everyone knows that the front tires and brakes always wear faster than the rears. Incompetent service people. The paperwork also stated the oil type used and that was wrong oil for my vehicle. Stay away from this dealer if you want good competent service.

Very easy going and had the financial end done in A plus - rob middleton

Very easy going and had the financial end done in A plus time. Jesse the salesman is top notch. Ben in finance very easy going. 2nd truck bought here and both easy going deals.

Would like to take this time to let others know about my - Kim canterbury

Would like to take this time to let others know about my experience at allietta ford...I have purchased all of my vehicles from them and have been completely satisfied with the service I have received from everyone there...my daughter went to another dealership and looked at a vehicle and was very upset with how their salesman treated her because she was used to going to allietta with me to purchase my vehicles and they all treated us like family so needless to say alliettas will be getting her business..thank you to the owner Matt and all the employees for taking care of us..will be seeing them soon

Waited months for a part. - Leewhite0816

Waited months for a part. While waiting they canceled my repair order voiding my warranty. Horrible communication and follow up. In the end they tried to blame me. Unprofessional joke. Don’t go here .

No Pressure - phillips113

Ryan showed me the vehicle and when I told him I needed to research the car. He understood and there was no urgency to buy. When I came back I got what I wanted for my trade in. Overall the best car buying experience I have had.

This group of Technicians and management are incompetent.... - gddelisio

This group of Technicians and management are incompetent. 2 months and $2000 for a $500 problem.

Not a very good dealership. - nana20131974

Not a very good dealership. Will do whatever it takes to make money from you even if it means screwing you and putting you so upside down you can do nothing. Just beware and do your homework. My suggestion is go elsewhere. Promised to call to see what could be done and lied to because they never callled

Shawn was awesome very professional and proficient he and - Dianadarnley3578

Shawn was awesome very professional and proficient he and his team were very helpful and honest got me in a vehicle that I drove off lot

Wonderful people! - csh

Wonderful people! Very friendly and helpful! I got a sweet deal at Greg Sweet Ford! Smaller dealership and big on customer service! Thank you! I would definitely recommend this dealership!

Great salesman and fantastic service manager. - Tom Rectenwald

Great salesman and fantastic service manager. We purchase all our vehicles from Shults Ford Lincoln of Wexford

I only went in to have a key remade an programmed. It... - Brian

I only went in to have a key remade an programmed. It took 8 months. Lol what a joke. I will never be back again.

The service is great and so are the people who work - Teresa

The service is great and so are the people who work there. The are always ready to help you

Not worth my time writing anything about this dealership. - bunseygurl1

Not worth my time writing anything about this dealership. Don't go there, stay away from there.