26 Ford Dealers near 62056near 62056

Chris B was great. - CMarsh

Chris B was great. I came here after visiting another dealership. Chris was super friendly, answered all my questions (probably too many!) and was not pushy at all! Thanks again, Chris! MARSH grey is the best!

Zander is the the best! - Jack Geiser

Zander is the the best! I was in a pinch due to my previous vehicle being hit by lightning, and he had me rolling in a new truck within 24 hours. Zander is pro!!

The man is good at his job. - Naschott83

The man is good at his job. We chatted more about the town we grew up in more than cars. Stayed after hrs to take care of business. Seamlessly multitasking while keeping the customer at his desk feeling like the priority still.

Bill is always fantastic, friendly and great to work - SDUGGER04

Bill is always fantastic, friendly and great to work with. Easy to make appointment and wonderful that they do the valet service.

My service rep, Latif, was exceptional in the great - sologtr

My service rep, Latif, was exceptional in the great insight he provided regarding some key considerations on the future service of my vehicle. Latif’s customer service was outstanding!!!

Sales agent (Daryl Nelson) was easy to work with and - drj3757

Sales agent (Daryl Nelson) was easy to work with and reviewed a great number of SUV’s on the family of dealerships master list with me over the phone then had the desired ones ready for me to drive. Service after the sale was what really impressed me.

Super Sales Experience - BethaltoGirl

I went in not knowing what I wanted, but the salesman, Jim, was very patient with me and let me drive several different vehicles before I chose the perfect one for me. Kudos to Jim! I would recommend him to anyone. He truly listened to me and helped me to get what I wanted! Not what they needed to sell. Great experience!

Great experience! - Anna Miner

Great experience! Tim was an excellent salesman and knew so much about all of the inventory. Everyone we met was very friendly and professional. Definitely recommend buying from here. I will come back again!

My saleswoman Madison was so helpful and willing to do - Tim foster

My saleswoman Madison was so helpful and willing to do everything for me to make sure the sales process went smoothly and Gary in financing is wonderful to work with.i highly recommend visiting this dealership for a great buying experience.

They are pretty decent to work with. - cathystephens73

They are pretty decent to work with. The service department is nice, especially quick lane.

When you are dealing with the best felt they really - bhr7541

When you are dealing with the best felt they really cared. About my situation and worked me to make lease vehicle attractive to finalize the purchase. Stephen and Rae went over car and the way it works very carefully. Rae went over the financial part very carefully and made sure I understood every line on contract. Attitude was fantastic even from those just saying hello or am I being taken care of. I enjoyed my visit to Auffenberg Ford and will come back for service andhelp.

Paul Cerame Service is poor. - Rich

My 2016 Ford Focus, while I wouldn't call it a lemon, is a huge disappointment. It is a car that has had too much work needed within or immediately outside the warranty period. About two years ago when a little bit of time/mileage was left on the 3/36 warranty, I noticed that it struggled to maintain on hills if your foot wasn't on the brake. I'm not meaning for an extended period of time. I mean in the time that you adjust your footing on the brake or shift to the gas pedal. I realize that to some extent that cars can 'slip' a little bit in these situations and I told the service manager at Paul Cerame Ford this when he tried to lecture me on this. I said, I've driven over 500K miles, for 33 years and with multiple cars, so I have a clue what to expect. I said, this car stands out as one that doesn't hold it's position well. Anyway, just over 2 years ago I took it as this was a noticeable problem. It was covered under warranty and it was 'fixed' and I didn't think about it too much. Bad clutch, authorized Ford dealership fixed it. I'm probably good. I didn't think about a warranty on the new clutch. The warranty I found out that I was given was a 12 month/12K mile warranty. To me a clutch is an item that you should have for a while. From https://www.stoneacre.co.uk/car-service-and-repairs-q-and-a/how-long-does-a-clutch-last "Most clutches are designed to last approximately 60,000 miles before they need to be replaced. Some may need replacing at 30,000 and some others can keep going well over 100,000 miles, but this is fairly uncommon." Okay so my first clutch, it went out at around 30K, my next clutch started failing within the first year I had it and I thought maybe this is something that isn't covered? I don't know, I'm driving another car commonly and I don't do excessive hill driving and I don't do excessive hill parking, so you know I might sense I have an issue and I might just shift to my other car or not run into the situation again where it is slipping for another little while and 'out of sight, out of mind'. I'm reading that they are commonly designed to go about 60K miles before being replaced. But, the (Cerame/Ford) warranty on their replacement clutch was a weak 12month/12K miles. It's like don't count on our quality parts/workmanship for too long. I pointed out that having such a weak warranty indicates that you all don't have much faith in your parts/work. If you did, you'd give a better warranty. So he defended it of course and started to cite customer satisfaction since 1995 or that's where he was going. I shut him down as how is that relevant to me. I had a clutch that fails kind of early on the car and their replacement clutch isn't any better, if anything the part/work didn't last even that long. Instead of owning up the fact that perhaps they aren't perfect he went into a defend the dealership mode and deal with it mode. That's a fine way to treat a customer who has gotten work done there on multiple occasions. As I indicated, I wasn't very quick on dealing with this as I have another car I commonly drive, I have a busy life and it's not real convenient for me to drop the car off there. You know time passes and you neglect. It was all: Call Ford if you have a beef. No, let's see how we can keep you a happy and loyal customer. No let's look at it and see if clutch replacement didn't work out well or let's see if you can advocate on your behalf to Ford. No nothing, just a snarky 'what do you expect me to do about it'? I guess if there is a risk that they won't have a nice payout for work they do, then well, sorry buddy, we don't care. I guess it doesn't matter if you've taken your car to them for work on multiple times before. Tough luck, bring it in an you'll or someone will pay out of the butt. First time, there is a risk that they might get a handsome payout, it's screw you, call Ford. So, I said, "Because I didn't report the problem with the replacement clutch soon enough, this is a well tough luck buddy moment." He said this is a Ford problem. I said, how is it just a Ford problem if you did the work on the replacement clutch and it became apparent that the work wasn't taking too well or lasting that long? I rolled back recently when I shifted my foot on the brake for a moment into another car. Now, it wasn't a high speed impact or anything, but it was still annoying. I told him you know if I were driving my other car, I wouldn't have had this circumstance. I said actually in most cars, I've not had this sort of issue. I said, even after your 'fix' I still had the problem, but I didn't address it soon enough. He was of course unmoved and why would he be? Apparently customers mean nothing to the service department unless they get a big fat payout. So, yeah, if you want service or someone to work with you, Paul Cerame isn't the place. If their service treats their customers like this, I can't see a situation in which I'd buy a car from them. Why so when there is a 'risk' that they wouldn't get a nice payout for work, they shut you down? If a dealership treats me right and takes into account the customer experience and customer concerns, I will be loyal to a fault. However, if they are. Sorry buddy, your tough luck, too bad about our work and it not working out well for you. Well, then I have no use for them and I will let anyone who cares know. So, Paul Cerame, consider me a lost customer forever. I probably will never buy another Ford Focus and I certainly will never consider you when looking at cars or considering where to get maintenance work done. Not only have you lost a customer now and in the future, but to potentially to anyone I have influence with they will be aware about how you treat customers in the service dept. Bommarito on the other hand knows how to treat it's customers.

Everyone at this dealer has been wonderful! - Sheila H

Everyone at this dealer has been wonderful! The service department has always been superb! Melissa always seems to go the extra step to give great customer service!

Just purchased a 2019 F250. - isringhausen69

Just purchased a 2019 F250. Kevin my salesman did an excellent job. It was easy to negotiate and everything was prompt to their word.

So easy to work with. - Darla@home

So easy to work with. Very accommodating. Not pushy, took time to explain everything about the car. Would not hesitate to purchase another auto from them.

Lost My Trust and Future Used Car Business - A_Bell

I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it: - I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change. - I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected. - I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice. - When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me. - With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak". - I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue. - Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal. - I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise. I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.