I would like to describe my car buying experience from - madison
I would like to describe my car buying experience from start to finish. I was buying my first ever new car. Me and my husband went in to browse. Our dealer was Jerome. We told him we had a large family and needed a 7-seater car. He showed us a couple and after deciding we liked the Sorento, he should us some of those. He told us that it had 7 seats. (I know I should have checked, but also why would I doubt that.) It also had screens and we were told they could screen mirror and our kids could watch shows in the back. We bought the car.
When we got home and loaded up the kids, they told us there were only 6 seats and our family wouldn't fit. Bummer but still loved the car and we made it work by taking 2 cars everywhere. We fought and fought and fought to get the screens to work. Hours of youtube and chat GPT and asking friends who had a Kia. I called Kia and they said it was a service issue. Service said it was a sales issue. I called again and they told me to leave my car for the day and service would take a look. After having my car up there for an entire day, I went to pick it up after work. When I arrived the service guy (Noel) said, let's look in the back. I got in the back and turned on the screens and he said, "Ok what is it doing? I was like, "You had my car all day!! Did you not even turn it on?" I then proceeded to update it myself, in front of them, for 25 minutes. Then we tried again, still no luck. He then said, "why don't you google it or ask a friend?" I JUST BOUGHT A BRAND NEW CAR!!! You are the service department. I went home and called the manager the next day. The service manager got us in the next day. Again, had my car an entire day. They weren't able to figure it out and so they had to open a techline case on it. It had been there for 3 days with still no answer. I complained about not having a car for almost a week now, being lied to about the amount of seats, and now being passed around when I bought a brand new off the lot car. I was then passed to the sales manager. I explained what was going on and he said he wanted to make this right, "How about we get you into what you want. Something that has the right amount of seats and screens that work." I bought the lie and we traded out the Sorento for a Telluride. I was told it has all the same features. It did not. It does not have wireless apple car play. It did not have the sensors. It did not have the full sun roof. I drove it over the weekend and it kept saying that we needed to update with a USB. So, I took it back today to be detailed (they hadn't done that yet since we bought it) and updated manually. Again, I was without a car all day. I picked it up at 6 and it was still dirty. They washed the outside... and the dealer (Israel) said, "oh they said everything was updated already so you should be fine. So they didn't need to update anything." I pulled up the update and it had still not been ran.
I have been lied to, jerked around, spent more on the car than we wanted and I am fed up. I will never go to the Kia lot here again.
BUYER BEWARE!
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