Adam Moon
Adam Moon at BMW of Westlake

Adam Moon | Page 14

General Manager

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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4.8
249 Reviews
4.8

249 Reviews

Write a Review

249 Reviews of Adam Moon

December 23, 2020

Dealership Rating

I appreciated the time and patience Jimmy gave me as I test drove cars and his direction and advice as I made my choice. I would recommend Jimmy to friends and family who may be shopping for a BMW. I al More

by TAM
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Laumer, Ian Filo

Dec 23, 2020

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake. We look forward to sharing this awesome review with Jimmy!

December 22, 2020

Dealership Rating

We have not yet used the service department as its been less than a week in the new M235, but the dealership has worked to ensure we knowledgeable on the vehicle features, was able to get our app setup and More

by BEPADDEN
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Jimmy Laumer

Dec 23, 2020

BMW of Westlake responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come! We hope you continue to enjoy your M235!

December 02, 2020

Dealership Rating
Employee Rating

Adam Moon and Jerry Mancini were amazing and made finding my perfect car a great experience—I would highly recommend BMW of Westlake for your next car! More

by KINDRASC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Mancini, Robert Strecker

Dec 03, 2020

BMW of Westlake responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Adam and Jerry and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 21, 2020

Dealership Rating
Employee Rating

Nez could not tell me anything about my car. I left there not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he kno More

by Carol Pozzuto
Recommend Dealer
No

Other Employees Tagged: Nez Faraj , Fred Palmer

Nov 24, 2020

BMW of Westlake responded

Carol, We thank you for bringing this to our attention, and we'd like to learn more about your experience. Please feel free to reach out to management directly at 440-887-0000.

November 16, 2020

Dealership Rating
Employee Rating

I could not have been more pleased with the entire buying experience. The owner and the staff exceeded my expectations and made ( what has been a stressful experience at other dealers) for a very pleasant an More

by tompillari69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Cavanagh, Ian Filo , There notary was very efficient but I forgot his name

Nov 16, 2020

BMW of Westlake responded

Tom, Thanks for sharing your thoughts about your experience working with Kelly, Ian, and Adam here at BMW of Westlake. We appreciate your business and hope to see you again soon!

November 06, 2020

Dealership Rating
Employee Rating

I purchased my first BMW, from Kelly Cavanagh. She was excellent! Very professional, no pressure and worked well in getting me a pretty good deal! More

by Marvin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Cavanagh

Nov 09, 2020

BMW of Westlake responded

Thank you for your feedback. While we are glad to hear that Kelly delivered great customer service, it's disappointing that your experience didn't meet your expectations. We thank you for bringing this to our attention, and we'd like to discuss further if you'd be willing to contact us about your visit, please feel free to reach out to us directly at 440-887-0000. Thank you.

October 15, 2020

Dealership Rating
Employee Rating

very good people like doing business there very friendly doing the work on tome and keep you updated about your car and they always have the loaner ready for you when drop you car love it More

by essawimike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Jared Jeschelnig , Steve David, Fred Palmer

Oct 15, 2020

BMW of Westlake responded

We appreciate your business and our team looks forward to serving you again soon!

October 09, 2020

Dealership Rating

Traveled 60 miles and they made the experience well worth the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched! More

by WADE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Nez Faraj , Nate Lieb

Oct 09, 2020

BMW of Westlake responded

Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 24, 2020

Dealership Rating
Employee Rating

The BMW team made the sales process smooth, with strong customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others. More

by Sal
Recommend Dealer
Yes

Other Employees Tagged: Kelly Cavanagh

Sep 25, 2020

BMW of Westlake responded

Thank you so much for your wonderful review, Sal! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW, and we thank you for choosing BMW of Westlake!

September 02, 2020

Dealership Rating
Employee Rating

John Caruso was pleasant and efficient in handling all aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The s More

by Mentor '56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2020

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

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