Alan Fejes

Our experience with BMW of Westlake was excellent. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. He always seemed genuine and was very accessible. We had a very positive experience with all the personnel with whom we had direct contact there. We highly recommend this BMW dealership. More

by PAULAA0 Verified Customer Verified Customer

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Smooth, painless transaction. Tony was great. Vehicle was clean, everything I could have asked for. Tony was great. Vehicle was clean, everything I could have asked for. More

by GREGS Verified Customer Verified Customer

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Jerry was amazingly patient and kind. A great guy for sure! You are blessed to have him. A great guy for sure! You are blessed to have him. More

by CAROLLISTONMEZZO Verified Customer Verified Customer

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BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example of this is Brittany in the service department. What a friendly, thorough, and an amazing person. Totally professional. Because of her, I visit this location. And I will not go to any other location. Thank you guys very much. We love you all. More

by TOBYJOE444 Verified Customer Verified Customer

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My favorite car buying experience to date and I’m 64! So that’s saying something! So that’s saying something! More

by MCATPRODUCTS Verified Customer Verified Customer

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Nez and Mike were both nice and professional. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. More

by EMILIE7907 Verified Customer Verified Customer

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This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More

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First time online buyer extremely happy about the communication, timely delivery and processing. Great Job! communication, timely delivery and processing. Great Job! More

by TINA.SWONGER Verified Customer Verified Customer

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The car wasn’t prepared to present… the outside cleanse was terrible…. Not sure I would go back to this dealership was terrible…. Not sure I would go back to this dealership More

by mokeehan Verified Customer Verified Customer

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No high pressure sales, relaxed and quick process through entire transaction. Kelly and staff were always accommodating of anything we needed. entire transaction. Kelly and staff were always accommodating of anything we needed. More

by TOMMYB86 Verified Customer Verified Customer

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