Great, knowledgeable, Smart, patient, respectful,
responsive, intelligent, wonderful, caring, car genius, upfront about issues, no xx
responsive, intelligent, wonderful, caring, car genius, upfront about issues, no xx
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by mikayla
Service Price Transparency
Good customer service.
This will be my go to shop from now on. Definitely recommended.
This will be my go to shop from now on. Definitely recommended.
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by KHAMSRI1983
Verified Customer
Verified Customer
Service Price Transparency
Both times I have brought my car in, Ali has been very
helpful and straightforward with the services required. Both times my car was in and out quickly and efficiently.
helpful and straightforward with the services required. Both times my car was in and out quickly and efficiently.
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by elizabethpsnyder
Verified Customer
Verified Customer
Service Price Transparency
Ali was able to get my car in quickly which I appreciated
very much. Very courteous & knowledgable!
very much. Very courteous & knowledgable!
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by Agutherie21
Service Price Transparency
ali was super helpful and kind!
:) thank you so much for letting me come in on short notice and for the extra touches on my jeep
:) thank you so much for letting me come in on short notice and for the extra touches on my jeep
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by ashleytb1200
Service Price Transparency
Ali was so helpful and got me in the same day since I
have a road trip to go on tomorrow. Thank you!
have a road trip to go on tomorrow. Thank you!
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by Debbie
Service Price Transparency
Great service, great speed, team is super helpful with
addressing any and all concerns and continuing to take care of myself and my family!
addressing any and all concerns and continuing to take care of myself and my family!
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by kcrowe1
Verified Customer
Verified Customer
Service Price Transparency
They did a great job but left greasy fingerprints in the
car. How much do I have to pay just to get it done right the first time?
car. How much do I have to pay just to get it done right the first time?
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by ctecca1
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Klaben Ford Lincoln responded
Thank you for the feedback and for taking the time to speak with me on the phone today. Once again, I apologize for any inconvenience this may have caused you. As we discussed, please let me know when the vehicle comes back into town and I will take it to our detailing department and have it fully cleaned and detailed. I would also like to take this opportunity to thank you for your continuing patronage of Quick Lane and Klaben. We take all feedback received seriously, and use the comments, both positive and negative as coaching and counseling tools for our team. It is through this feedback, such as you provided, that we are able to better fashion our service around your expectations. I look forward to taking care of the detailing when the vehicle comes back, in the meantime, if there is anything I can do for you, I remain at your service. -Jeremy Webster Service Manager Quick Lane of Kent 330-593-6800
She managed to fit me in a full schedule and was super
kind. She even managed to get me discount and that made my day. Best worker there for sure!
kind. She even managed to get me discount and that made my day. Best worker there for sure!
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by Isaacjimenez
Service Price Transparency
Great customer service from Justin!
Explained everything done in detail and was very polite! Quick Lane has a solid employee!
Explained everything done in detail and was very polite! Quick Lane has a solid employee!
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by jordanbedell18
Service Price Transparency
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