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Andy Peek
Andy Peek at Toyota of Cleveland

Andy Peek | Page 3

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.8
148 Reviews
4.8

148 Reviews

Write a Review

148 Reviews of Andy Peek

July 15, 2026

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Employee Rating

Andy was very helpful and always is . I am very satisfied. Andy has always helped me a lot and very friendly. More

by JACKR1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2026

Toyota of Cleveland responded

It is great to hear that Andy’s friendly assistance during your Toyota Highlander service made a positive impact. We appreciate you sharing how helpful he’s been, and we are glad you feel satisfied. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

July 12, 2026

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Employee Rating

Andy and Jessica were great. the atmosphere in the waiting area was good, evidently happy customers. More

by carolklackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica, Jason

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Jul 12, 2026

Toyota of Cleveland responded

Thank you for the 5-star review! We’re thrilled Andy and our waiting area provided a welcoming atmosphere while your RAV4 was serviced. We appreciate you choosing us and look forward to helping again. Justin Chretien General Sales Manager 423-664-9715

July 12, 2026

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Great customer service. They keep you informed on your service and how long it will take. More

by CTOBY2004
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2026

Toyota of Cleveland responded

Hello, thanks for highlighting our communication during your Toyota RAV4 service. Andy and the team keep you updated on progress and estimated timing. Please reach out if you need anything else. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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Have traded with them for several years just like them and their service and cars More

by fate2x4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Justice Goodner, Angelia Caronia

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Jul 03, 2026

Toyota of Cleveland responded

Hearing that you have trusted us for several years is wonderful. We’re glad the service on your Toyota Avalon and our vehicles has met your expectations. We look forward to continuing to assist you down the road. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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The wait was three hours long and all I was told that there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have More

by DEBSTER5010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout , Luis Mendez

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Jul 06, 2026

Toyota of Cleveland responded

Thank you so much for the honest feedback. We apologize for the wait and will share your comments with the team to improve future service. We truly value your business. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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Employee Rating

I could not be happier with this dealership! They never disappoint. Andy and Patrick went above and beyond . More

by johngaston26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffee

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Jul 03, 2026

Toyota of Cleveland responded

It’s wonderful to hear Andy and our team provided such great assistance. Your high praise motivates us, and we look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

July 01, 2026

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Employee Rating

Confirmed time of the scheduled MAINTAINCE prior to scheduling- reception confirmed 20-30 mins. After 75 mins, I asked for a status update since my daughter had a medical appointment. Service advisor, More

by pp2jp9nzgz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 01, 2026

Toyota of Cleveland responded

Thank you for your feedback, and we sincerely apologize for the delay and your experience. We understand how valuable your time is, and we fell short in both communication and meeting expectations. This will be addressed with our team to ensure better consistency moving forward. If you'd like to speak to our Service Director regarding your experience, please contact Tom Trout at 423-339-1138

June 30, 2026

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Employee Rating

We have had our vehicles serviced at Toyota of Cleveland for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, i More

by GeeDub431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Angelia Caronia

Print
Jun 30, 2026

Toyota of Cleveland responded

It’s wonderful to hear that our honesty and integrity have made servicing your Toyota 4Runner a great experience over the years. We’re proud that our team members deliver the reliable, people-focused care you’ve come to expect. We appreciate your loyalty and look forward to helping with your future service needs. Justin Chretien General Sales Manager 423-664-9715

June 28, 2026

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Employee Rating

Toyota of Cleveland respects my time and does excellent work on my car with a complete report. Andy Peak is my service advisor and he is outstanding. More

by ANDYHODES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney

Print
Jun 28, 2026

Toyota of Cleveland responded

Thank you for noting our respect for your time and the thorough service report. We’re glad Andy provided outstanding support. We appreciate your trust in caring for your Toyota. Justin Chretien General Sales Manager 423-664-9715

June 21, 2026

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Employee Rating

Staff is polite. Greeted me.Shared a video of work being done. Also let me know I will need new tires probably the next 5,000 to 10 thousand miles. Also washed my More

by garrison.connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Matthew Reagan

Print
Jun 21, 2026

Toyota of Cleveland responded

Thank you for mentioning our team’s courtesy and the video update on your Toyota. We’re glad the tire advice and detailed wash met your expectations. We look forward to assisting you again soon, Andy. Justin Chretien General Sales Manager 423-664-9715

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