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Andy Peek
Andy Peek at Toyota of Cleveland

Andy Peek | Page 3

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.9
142 Reviews
4.9

142 Reviews

Write a Review

142 Reviews of Andy Peek

July 01, 2026

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Employee Rating

Confirmed time of the scheduled MAINTAINCE prior to scheduling- reception confirmed 20-30 mins. After 75 mins, I asked for a status update since my daughter had a medical appointment. Service advisor, More

by pp2jp9nzgz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 01, 2026

Toyota of Cleveland responded

Thank you for your feedback, and we sincerely apologize for the delay and your experience. We understand how valuable your time is, and we fell short in both communication and meeting expectations. This will be addressed with our team to ensure better consistency moving forward. If you'd like to speak to our Service Director regarding your experience, please contact Tom Trout at 423-339-1138

June 30, 2026

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Employee Rating

We have had our vehicles serviced at Toyota of Cleveland for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, i More

by GeeDub431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Angelia Caronia

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Jun 30, 2026

Toyota of Cleveland responded

It’s wonderful to hear that our honesty and integrity have made servicing your Toyota 4Runner a great experience over the years. We’re proud that our team members deliver the reliable, people-focused care you’ve come to expect. We appreciate your loyalty and look forward to helping with your future service needs. Justin Chretien General Sales Manager 423-664-9715

June 28, 2026

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Employee Rating

Toyota of Cleveland respects my time and does excellent work on my car with a complete report. Andy Peak is my service advisor and he is outstanding. More

by ANDYHODES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney

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Jun 28, 2026

Toyota of Cleveland responded

Thank you for noting our respect for your time and the thorough service report. We’re glad Andy provided outstanding support. We appreciate your trust in caring for your Toyota. Justin Chretien General Sales Manager 423-664-9715

June 21, 2026

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Employee Rating

Staff is polite. Greeted me.Shared a video of work being done. Also let me know I will need new tires probably the next 5,000 to 10 thousand miles. Also washed my More

by garrison.connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Matthew Reagan

Print
Jun 21, 2026

Toyota of Cleveland responded

Thank you for mentioning our team’s courtesy and the video update on your Toyota. We’re glad the tire advice and detailed wash met your expectations. We look forward to assisting you again soon, Andy. Justin Chretien General Sales Manager 423-664-9715

June 19, 2026

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Employee Rating

Service was good. Everyone was helpful and friendly and that's why I keep coming back even though the prices are a little high. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 19, 2026

Toyota of Cleveland responded

It’s great to know our team’s friendly service has kept you coming back, Andy. Your trust in us to care for your Toyota means a lot, especially when service costs can add up. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

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Employee Rating

Great service, In-N-Out, Andy is the man. !! It's always a pleasant visit, enjoy my conversations with Tom T. More

by ALEXANDERWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Jun 13, 2026

Toyota of Cleveland responded

Thanks for sharing that your Toyota Tacoma service visit was pleasant and included some In-N-Out. We’re glad Andy and Tom could make your time here enjoyable and look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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Employee Rating

My service was quick and easy Thank to Mike for setting it all up Ed More

by EDSULLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Angelia Caronia, Michael Hampton

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Jun 12, 2026

Toyota of Cleveland responded

Thank you for sharing that our service on your Toyota Highlander was swift and straightforward. We appreciate your mention of the team member who arranged your appointment. Please reach out if you need further assistance. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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Employee Rating

You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Julien Allinder, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith , Luis Mendez, Eddie Shadgett

Print
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 24, 2026

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Employee Rating

Every time I visit, I am greeted BY NAME, treated like a loyal customer and just a friend really. Eddie is always helpful and looks for ways to save money. More

by drmvball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia , Luis Mendez, Eddie Shadgett

Print
May 24, 2026

Toyota of Cleveland responded

Knowing that you feel welcomed and valued each visit really makes our day. Eddie always enjoys finding ways to help with your Toyota Tundra service and we appreciate your kind feedback. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

May 18, 2026

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Employee Rating

The service agent was very helpful and guided me in what was necessary and not necessary for my vehicle More

by millerjeffreyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 18, 2026

Toyota of Cleveland responded

Thank you for highlighting Andy’s helpful guidance during your Toyota RAV4 service. We’re pleased that the advice helped you focus on what’s essential for your vehicle. We appreciate you choosing us and look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

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