Angel Rodriguez

As always a pleasure to deal with this dealership! Smooth and easy process from start to finish. Would always recommend Smooth and easy process from start to finish. Would always recommend More

by KFOTIOU41 Verified Customer Verified Customer

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BEWARE OF THIS DEALERSHIP. ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have alr ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have already been posted. You will see many of us have been treated poorly and most importantly, Lexus of North Miami doesn't even have the decency to say "SORRY". Clearly the Founder Craig Zinn, his GM Tony Stampone and sales manager Vlademir Kesling know the reputation their dealership has just from the vast amount of negative posts they have received. If they aren't aware then I understand the behavior of the employees representing them. More

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Friendly people,but there is a room for improvement if your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor. More

by PJFELIZ62 Verified Customer Verified Customer

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Ana has been the best sales person I have met at this dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees (particularly the head of sales managers, not very friendly nor interested in selling you a car, I almost left after speaking to him). if it wasn't for Anna and Roman (that even on the phone as he was off, took the time to explain things to me) I would have left with no car again and would have never come back as this for me was the third strike. I am a person that believes in loyalty and great service, not in draconian sales techniques thought with the same book to all car salespeople. I was so happy to meet Anna, she is straight forward, honest, took the time to show me 2 cars and test drive them, she found the one I wanted with all the specs I wanted. So for me she is the one that made the true experience a great one plus Danielle the Finance Manager that was also very friendly, very diligent, she gave me all the options and helped me choose the best one for me. They exceeded my expectations. More

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They had the interest of the customer in mind in that kept me updated on the SUV I wanted. They located the vehicle I wanted in a timely fashion. Very professional and kind. kept me updated on the SUV I wanted. They located the vehicle I wanted in a timely fashion. Very professional and kind. More

by mariettaplayer477 Verified Customer Verified Customer

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Excellent service, communicated clearly with me and I found that they were extremely helpful with me. found that they were extremely helpful with me. More

by nfa247 Verified Customer Verified Customer

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I had great service at Lexus of North Miami Short wait and leased my new 2025 Lexus IS with ease. and leased my new 2025 Lexus IS with ease. More

by cruzml66 Verified Customer Verified Customer

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Amazing experience, everyone is very welcoming and transparent! I will buy again in the future transparent! I will buy again in the future More

by Monica.lopez Verified Customer Verified Customer

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I purchased a 2025 IS350 here in April, only because I wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance manager, Ibrahim Umar, spent hours trying to stick me with the highest interest rate possible, despite my perfect credit. He was condescending the entire time, constantly asking, “You happy??” Just remember, dealers often inflate your rate to profit off your loan. On the highway ride home, I noticed tire flat spots, as a vibration, likely from the car sitting too long. Days later, my service advisor, Kristi Moore, dismissed the issue and said I wouldn’t be getting new tires because her techs didn’t feel a vibration, after dangerously speeding on US1, no less. Her techs abused my brand-new car, flooring it to 6,000 RPM and 60 mph on side roads, trying to replicate the issue. I spent seven hours in service, and they only replaced one tire to humor me, which fixed nothing. After two more weeks and a battle with Lexus corporate, another dealer stepped up and replaced all the tires. North Miami refused to take accountability for an issue with the car they sold me. Beware: Once you sign the paperwork, you’re on your own. More

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I’m a customer from more than 5 years and I went on Friday May 9 to do service in my Lexus NX 250 and with the idea to change my car, Alex Mejia keep calling me apparently he got my phone from my call Friday May 9 to do service in my Lexus NX 250 and with the idea to change my car, Alex Mejia keep calling me apparently he got my phone from my call to do service to my car, soon meantime the car was in the shop we started talking about the new car nice till this point, when we start talking about numbers the first number for the trade in he throw was $16,000 for my car that I knew the value was $24.000 according with car max and caravan he was not happy about it, then he went and brought his manager a bold, long white beard old and nasty old men, who treat us very bad, I felt like a second class citizen, we left, my daughter was called by another manager who gave her another numbers, when I spoke to Alex the sales Men the next day about his reaction was really bad all his kindness went away and the monsters came out, it was a really bad experience we wrote to Kamal who is the general manager whom didn’t even answer us, they Lost my business and the sale of a car, I will never go back to that dealer not even to give service to my new Lexus, really bad experience that left a really bad taste to me about the dealers, I de use to do this review for future customers to be careful with this people, thanks More

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