Billy Shannon | Page 12

Extremely professional gets the job done! ! Explains in detail work being performed. Waiting are stocked with goodies ! Explains in detail work being performed. Waiting are stocked with goodies More

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They employ good staff, and try to resolve your issues as quickly as they can quickly as they can More

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Jean was great to work with. He took time to explain all of our new car features, paired our phones and took extra time to buff the car before we left. I was impressed with He took time to explain all of our new car features, paired our phones and took extra time to buff the car before we left. I was impressed with the delivery process. After our car walk-through, Jean took us to service to introduce us to Billy. And then brought us to finance. Everyone we worked with from sales (Stacey) to delivery (Jean) to service (Billy) to finance (Santiago), took their time answering all of our questions in the most friendly and professional manner Great group at Smythe Volvo. More

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Billy Shannon took care of my car. He was very professional and detailed to information! He was very professional and detailed to information! More

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Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes!). Such a pleasure! They even drove my car from the parking spot to the service line as I was a little scared. Thank you from a nervous grandma! Truly a professional team 👍 More

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Jean was so well versed with the XC 60 and helped us set up our accounts and phones It was a sincere pleasure working with him and I would recommend him to future customers up our accounts and phones It was a sincere pleasure working with him and I would recommend him to future customers More

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Jean was very helpful going through all the car features setting up all the features making sure the car was spotless said anytime we need to come back to go over any issues just to call his cell very impre setting up all the features making sure the car was spotless said anytime we need to come back to go over any issues just to call his cell very impressed More

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Excellent customer service, Dina and John (in parts dept) were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I wa were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I waited. I highly recommend Smythe Volvo. More

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I recently purchased a certified pre-owned 2021 Volvo. What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and aske What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and asked if I needed help. I explained my driving situation and he was so very pleasant and accommodating. Not pushy or smothering. He showed me a few cars and I told him to get back to me on Monday the following week ..which he did. I sent my husband there to meet Neil and low and behold...I am driving my "new ride". I love my Volvo and really appreciate those men who helped me. Neil was the best.! Professional and courteous and a pleasure to deal with. He kept me informed every step of the way. 10 stars for Neil in my book.!!! I came back with my husband and we had to sign all of the paperwork prepared by Henry Zhu. While this man was inundated with numerous purchases, he still had time to meticulously explain the financial aspect as he prodded along to meet all of his deadlines for the day, Again, an exceptional finance manager who was professional, pleasant and knowledgeable in this field. 10 Stars for Henry Zhu. I had to go back to the dealership to get a tutorial for all of the features in the car and that's where Alex Piriv came in. We had to re-install my Volvo remote auto start which he did. He had the patience of a saint dealing with me...but it goes without saying that he was knowledgeable about it all. And when we were done he gave me his card and advised if I needed anything else...I should reach out to him for assistance. 10 Stars for Alex. For the record, any time I need service Billy always helps me without a question. Smythe Volvo should recognize these dedicated employees which, I feel , exemplify the ultimate customer service experience. I refer my family and friends to Smythe specifically for the reason above. Neil Amaral, Henry Zhu, Alex Piriz and Billy Shannon YOU are the best! Wishing all a Happy and Healthy Holiday More

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Vitaly was in short "excellent. " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decisi " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decision. More

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