Billy Shannon | Page 12

Jean was very helpful going through all the car features setting up all the features making sure the car was spotless said anytime we need to come back to go over any issues just to call his cell very impre setting up all the features making sure the car was spotless said anytime we need to come back to go over any issues just to call his cell very impressed More

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Excellent customer service, Dina and John (in parts dept) were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I wa were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I waited. I highly recommend Smythe Volvo. More

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I recently purchased a certified pre-owned 2021 Volvo. What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and aske What an excellent experience. I actually took my old car in for service and while I was waiting and walking around Neil Amaral approached me and asked if I needed help. I explained my driving situation and he was so very pleasant and accommodating. Not pushy or smothering. He showed me a few cars and I told him to get back to me on Monday the following week ..which he did. I sent my husband there to meet Neil and low and behold...I am driving my "new ride". I love my Volvo and really appreciate those men who helped me. Neil was the best.! Professional and courteous and a pleasure to deal with. He kept me informed every step of the way. 10 stars for Neil in my book.!!! I came back with my husband and we had to sign all of the paperwork prepared by Henry Zhu. While this man was inundated with numerous purchases, he still had time to meticulously explain the financial aspect as he prodded along to meet all of his deadlines for the day, Again, an exceptional finance manager who was professional, pleasant and knowledgeable in this field. 10 Stars for Henry Zhu. I had to go back to the dealership to get a tutorial for all of the features in the car and that's where Alex Piriv came in. We had to re-install my Volvo remote auto start which he did. He had the patience of a saint dealing with me...but it goes without saying that he was knowledgeable about it all. And when we were done he gave me his card and advised if I needed anything else...I should reach out to him for assistance. 10 Stars for Alex. For the record, any time I need service Billy always helps me without a question. Smythe Volvo should recognize these dedicated employees which, I feel , exemplify the ultimate customer service experience. I refer my family and friends to Smythe specifically for the reason above. Neil Amaral, Henry Zhu, Alex Piriz and Billy Shannon YOU are the best! Wishing all a Happy and Healthy Holiday More

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Vitaly was in short "excellent. " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decisi " He made the evaluation and purchasing process very easy. He was professional and provided feedback (but no pressure) allowing us to make the decision. More

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My wife and I have had six Volvo cars from Smythe Volvo over the last 40 years rather than other more conventiant delers, my experiences with both service and sales over the last 4 months have reminded me over the last 40 years rather than other more conventiant delers, my experiences with both service and sales over the last 4 months have reminded me why. Billy Shannon in service provided way more than I could have expected in response to a service issue. That assured my commitment to replace a XC-60 with Smythe a few monthe later. Due to a strange situation the new XC-60 was determined to be unsuitable after two weeks. Working with Kyle Jackson it was replaced with out any argument or stress. The cooperaton of Kyle and the staff was just amazingly responsive. I would never consider another dealer for future business. I cant thank you enough for a totally pleasurable experience. More

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Alon in sales, Billy and the service department are top notch and went above and beyond with helping us with our vehicle sale and repair. Highly recommend Smythe to anyone looking for a Volvo, new or used notch and went above and beyond with helping us with our vehicle sale and repair. Highly recommend Smythe to anyone looking for a Volvo, new or used More

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Great customer service at Smythe! They are very professional! Just wish there were more loaners available in emergency situations. They are very professional! Just wish there were more loaners available in emergency situations. More

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Smyth is truly a wonderful dealership! The cars are great but all the workers are so easy to deal with The cars are great but all the workers are so easy to deal with More

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Jesus and Michael were excellent to work with when purchasing my new XC90 recharge. They were extremely attentive. And Justin did a very thorough job on showing me the car features as well as introduc purchasing my new XC90 recharge. They were extremely attentive. And Justin did a very thorough job on showing me the car features as well as introducing me to Billy to talk about future servicing. Francine was great during the financing process. More

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Todd is one of the many great people at Symthe Volvo Cars. We have been Symthe customers for over a decade and their dedication to providing customers excellent service continues. Many thanks. Cars. We have been Symthe customers for over a decade and their dedication to providing customers excellent service continues. Many thanks. More

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