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Cesar Luna

Overview Reviews (52)

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Cesar Luna

Cesar Luna | Page 3

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6

52 Reviews

Overview Reviews (52)

4.6

52 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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52 Reviews of Cesar Luna

January 27, 2026

Dealership Rating

Employee Rating

Todo me gusto Un poco el recogerla tardan mucho en traerla tardan como 10 minutos traerla tardan como 10 minutos More

by GABY-MNTYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Javier Juarez, Juan Fletes , Leslie Fuentes, Joe Lopez

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Jan 28, 2026 -

Mark Christopher Auto Center responded

¡Gracias por tu reseña! Me alegra saber que disfrutaste de tu experiencia en Mark Christopher Auto Center. Agradezco tus comentarios sobre el tiempo de espera para recoger tu vehículo. Tendremos en cuenta tus sugerencias para mejorar nuestro servicio. ¡Esperamos verte pronto! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 18, 2026

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Employee Rating

Very professional knowledgeable elite service the salesman was the ultimate of ultimacy if you looked in the dictionary you will see a photo of this gentleman under excellence salesman was the ultimate of ultimacy if you looked in the dictionary you will see a photo of this gentleman under excellence More

by CHYNABLESS1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Morales

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Jan 18, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We greatly appreciate your kind words about the service you received at Mark Christopher Auto Center. It's fantastic to hear that our salesman provided you with such an excellent experience. We hope to see you again for your future automotive needs! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 29, 2025

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Employee Rating

Cesar and Juan were very helpful I had a great experience. They worked with me and took care of my truck. experience. They worked with me and took care of my truck. More

by ESERHAL89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dino Picanzo, Juan Fletes

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Dec 29, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm pleased to hear that you had a great experience at Mark Christopher Auto Center and that Cesar and Juan were able to assist you with your truck. We appreciate your feedback and look forward to seeing you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 27, 2025

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Employee Rating

great job I was very impressed with the time I spent at the dealership. Thank you the dealership. Thank you More

by pingguy72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 27, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're happy to hear that you had a great experience at Mark Christopher Auto Center. We appreciate your feedback and hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 20, 2025

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Employee Rating

Ceasar did a great job. Got the oil change done and fixed the tailgate in one service. Got the oil change done and fixed the tailgate in one service. More

by JORDANVEGA64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2025 -

Mark Christopher Auto Center responded

Thank you, Jordan! I appreciate your kind words about Cesar and am glad to hear that he took care of your oil change and tailgate fix efficiently. At Mark Christopher Auto Center, we strive to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2025

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Employee Rating

The service department at Mark Christopher always go steps beyond for their customers, I appreciate their professionalism. steps beyond for their customers, I appreciate their professionalism. More

by SUPERSTOCKRACER35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dario Gomez

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Dec 20, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that our service department exceeded your expectations with their professionalism. We strive to go above and beyond for our customers at Mark Christopher Auto Center, and your feedback means a lot to us. We look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 30, 2025

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Employee Rating

No issues with the service center. However, I do have other issues with the dealership. However, I do have other issues with the dealership. More

by La Juana

Verified Customer

Recommend Dealer

Yes

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Oct 30, 2025 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave a review. I appreciate your feedback about your experience with Mark Christopher Auto Center's service center. If you have specific concerns regarding the dealership, I encourage you to reach out to us directly so we can address them. Your input is valuable in helping us maintain our standards. We hope to assist you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 27, 2025

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Outstanding service with friendly staff, honest communication, quick turnaround, and excellent quality work. Always professional and highly recommended dealership experience. communication, quick turnaround, and excellent quality work. Always professional and highly recommended dealership experience. More

by Carlos N.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 28, 2025 -

Mark Christopher Auto Center responded

Thank you, Carlos! I truly appreciate your kind words about the outstanding service you received at Mark Christopher Auto Center. It's great to hear that our team's friendly approach and commitment to honest communication made your experience a positive one. We look forward to seeing you again and appreciate your recommendation! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 27, 2025

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Employee Rating

Luis was extremely helpful with getting me the car I wanted. Everyone was great from the other dealerships I have dealt with this one by far exceeded my expectations will recommend to any of my family a wanted. Everyone was great from the other dealerships I have dealt with this one by far exceeded my expectations will recommend to any of my family and friends and go for future purchases More

by Breeandake

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Luis Morales

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Sep 27, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Mark Christopher Auto Center. It's great to know that our team exceeded your expectations and that you’ll be recommending us to your family and friends. We look forward to assisting you with your future purchases! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 20, 2025

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Employee Rating

1: Don't like that you can't schedule appts. on Saturdays. It would make it much more convenient if appts. were available. 2: No one called to tell me my car was ready, I was just told very fi on Saturdays. It would make it much more convenient if appts. were available. 2: No one called to tell me my car was ready, I was just told very firmly on Friday when I dropped my car off BE HERE BEFORE 12. Better communication between the technician and customer would be nice. 3: Although, they did end up washing my car, I had to ASK for it and still was given a vague answer if it would happen. Like they would be doing me a favor or something.That should be STANDARD when you take your car for maintenance (like it was in the good old days). 4: It would also be nice if the Cadillac service side was actually open on Saturdays, maybe the technicians on the Chevy side wouldn't have to work so hard squeezing in all the customers from Cadillac AND Chevy. 5: The indoor waiting area of the service dept. was nice and clean so that was a plus! More

by REPOSMOMMA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Avo Injian

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Sep 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate your concerns regarding scheduling appointments on Saturdays and the communication about your vehicle's readiness. At Mark Christopher Auto Center, we strive to provide better service and communication to all our customers, and your input helps us improve. I'm glad to hear that you found the waiting area to be nice and clean; we aim to create a comfortable environment for our customers. Please feel free to reach out to me directly with any further suggestions or to discuss your experience in detail. We value your business and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932