Christopher Blanco | Page 2

Mustafa is a major asset to this company he helped from start to finish this man should be rewarded Thank you and see you next time start to finish this man should be rewarded Thank you and see you next time More

by CERTIFIEDAUTO Verified Customer Verified Customer

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Joe is an extremely good representative for your BMW store. He’s extremely patient. Uses his words carefully. He did his best to make us feel comfortable with our lease. He did everything in his power store. He’s extremely patient. Uses his words carefully. He did his best to make us feel comfortable with our lease. He did everything in his power to get us the best deal. I went far and above the bar we usually see from car salesman. I think he has a great career ahead of him and a great representative for your company. More

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This has been the worst experience among many. I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me bac I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me back to Bayside, where I purchased the car, to be told they are in fact original and was sent back to Rallye yet again. This is not the first time experiencing mishaps with Rallye. During a previous visit the wheel was painted the wrong color and returned without BMW badge. On another visit with a different advisor, I was blatantly lied to stating the wheels were sent out for repair and a few days later they called asking for the wheel lock key because they couldn’t remove the wheels so they were never actually sent out. On a separate visit for tire rotation and alignment, my car was returned with the check engine light on, something that should have been addressed before pickup as I then had to leave it and return another day. Another waste of time. I expect attention to detail and high level service after having spent $85k+ on my vehicle. I asked multiple times to Frank, Brett and others for the team to verify their claim that my wheels are not original and I was brushed off and directed back to Bayside. I understand humans make mistakes but for not one person on the team to look further into it and redirect me outside shows a lack of leadership and expertise. This completely instilled distrust in your team and I would never trust any advice from your mechanics or advisors about my car. It made me question the integrity of the dealer where I purchased the car as Rallye insinuated I was sold aftermarket parts labeled as originals and has impacted my view on the BMW brand as a whole. I wasted countless hours of my time going back and forth to your service center to resolve this and still did not get the resolution I deserved. If a man would have been in my same situation he would not have been tossed back and forth to prove what was just. I spent four hours waiting for the wheels only to be looked at on one of the many visits at Rallye after Bayside already proved they were original. I sat and spoke with Chris Blanco on multiple occasions and left feeling very dissatisfied and frustrated instead of valued and supported. Kal, the service manager at Bayside (now Manhasset), handled the situation with much more grace and patience and made sure to research the part numbers and check the facts before jumping to conclusions and attended me quickly and swiftly. Despite the lack of expertise and service at your center, I do have to commend Tracy and the front desk staff including Jessica, Samantha, Julia and Alexandra, for noticing something was wrong and trying to help as far as possible even though there was nothing they could do. They showed genuine care. I am beyond frustrated and upset with my experience at Rallye and wouldn’t return after the poor level of service I received. More

by valentinaferrer Verified Customer Verified Customer

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Have ignored me as it relates to defective sat radio. It’s really the only thing where they could have engendered loyalty. It’s really the only thing where they could have engendered loyalty. More

by DKIMBALL45 Verified Customer Verified Customer

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Chris is an excellent service advisor. He’s thorough and always calls you back. recommended. He’s thorough and always calls you back. recommended. More

by jjfesq Verified Customer Verified Customer

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Rallye make servicing your car a breeze, from start to finish. I came in for a normal oil service, appointment time was the day I chose, pulled in at 10am and was done in 1 hour. Great experience! finish. I came in for a normal oil service, appointment time was the day I chose, pulled in at 10am and was done in 1 hour. Great experience! More

by MCORSSEN2 Verified Customer Verified Customer

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Can’t recommend this establishment with a clear conscience as they are not receptive to client’s concerns conscience as they are not receptive to client’s concerns More

by george.ruffin Verified Customer Verified Customer

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Chris Blanco is great! Bret Hines and Chris helped me with my car with great professionalism. Bret Hines and Chris helped me with my car with great professionalism. More

by bhargav.008 Verified Customer Verified Customer

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Prompt appointment. Service is excellent. Staff is courteous. Facility is comfortable. Updates are provided. God communication Service is excellent. Staff is courteous. Facility is comfortable. Updates are provided. God communication More

by Guillaume Verified Customer Verified Customer

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Excellent service would certainly return for my next car. Very willing to work with prospective buyers Very willing to work with prospective buyers More

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