Crystal Thompson | Page 14

Michael Dylon was an outstanding salesman, the best we have had! We looked at two very different cars and we loved that he didn’t try to push one over the other. Tyler, the manager was pleasant and made u have had! We looked at two very different cars and we loved that he didn’t try to push one over the other. Tyler, the manager was pleasant and made us feel special (especially when he gave us the fireworks!). We were impressed with Crystal. She was so professional, both when checking our credit and presenting us with different warranty options. Our overall experience was excellent and we have already spread the word to our friends! More

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Great staff and salesman was very knowledgeable and made sure I got what I wanted for a good price! sure I got what I wanted for a good price! More

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Very welcoming when walked in. Bought a new car and everyone made the process so fast and easy! Bought a new car and everyone made the process so fast and easy! More

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Very pleased with their customer service. They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super h They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super helpful with no pressure on us. He is very knowledgeable of what he is selling. Crystal in Finance did such an amazing job taking care of us and worked her magic. Everyone is so attentive to each person who walks in. Great team! Will be recommending everyone to shop there. More

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Had a great used vehicle at an unbeleivable price. By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Clevel By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Cleveland. They also immediately ordered new front rotors for the vehicle after I'd noticed the breaks pulsing a bit (no negotiation necessary). They even allowed me bay time with a mechanic to verify the computer diagnostics and mechanical condition of the vehicle. Salesman Gregg Bain was excellent, and genuinely cared. Between the day of the test drive and the day I came back for final purchase, I think he remembered every word out of my mouth. Great guy. Highly recommend this dealer. More

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Kenny Jones was our salesman. We’ve dealt with a lot of different ones at other dealerships both good and bad and he was definitely one of the good ones. He was very knowledgeable We’ve dealt with a lot of different ones at other dealerships both good and bad and he was definitely one of the good ones. He was very knowledgeable with the technical questions, but spoke in layman terms to make it understandable to my wife. He was cordial and friendly, and worked hard to make us happy. He was upfront and not pretentious so it made us feel like we were dealing with someone honest. Crystal Thompson did our financing and she was very kind and patient and worked hard as well. I felt a little bad because I had a work meeting so we were rushing, but she did the paperwork as fast as she could and was still polite and had a smile the whole time. I’ve also never had a manager ant a dealership introduce himself to us, which Tyler Rutledge did. He came over a few times to check on us and see if everything was being taken care of to our liking. Lastly, Weston Whitaker took care of getting our car ready to drive off the lot. Because we were in a rush it put a lot of pressure on him, but we are thankful he got us our car as quickly as possible and thank him for going the extra mile to make us happy. Our overall experience with Toyota of Cleveland? One of the best and we give it a 5 out of 5 stars! More

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A great place to get a vehicle. Everyone was very friendly and helpful. Great experience. Everyone was very friendly and helpful. Great experience. More

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Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

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Exceptional service. Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purc Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purchased. Will come back for our next vehicle More

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Let me start by saying we are a Toyota family. We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed a car that my mother could get in and out of easily. We were also looking for dependable, safe and great gas mileage. He paired us with a Corolla Cross Hybrid within minutes. Crystal Thompson handled the financial part with ease. We left to have lunch and celebrate my mother's 82 birthday. When we came back, car was detailed, full of gas and ready to take home. Nothing is quick in buying a car, but these two made it painless. More

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