Dalton Klarich
Dalton Klarich at Mike Murphy Ford Inc

Dalton Klarich

BDC Representative

Mike Murphy Ford Inc

565 W Jackson St
Morton, IL 61550

Contact Me
4.2
11 Reviews

Dealership Experience

3 yrs, 3 mos

Languages Spoken

English English

4.2

11 Reviews

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11 Reviews of Dalton Klarich

June 25, 2025

Dealership Rating
Employee Rating

Back in March 2025, my husband and I drove 2. 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, w More

by jenniferlkrantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 25, 2025

Mike Murphy Ford Inc responded

Dear Jennifer, Thank you for taking the time to share your experience with us. We are deeply sorry for the frustration and inconvenience you’ve faced during and after your purchase of the 2023 Ford Explorer from Mike Murphy Ford. Your feedback highlights several concerns, and we are committed to addressing each one. We sincerely apologize for the lack of clarity regarding the vehicle’s Ford Buy Back status on our website and during your initial interactions. It is our policy to ensure all customers are fully informed about a vehicle’s history before purchase. The Ford Buy Back program involves vehicles returned to Ford for various reasons, in this case, a front-end noise that was thoroughly inspected and repaired. However, we understand that this information should have been discussed upfront. To prevent this in the future, we are reviewing our training with our sales team to ensure full disclosure of vehicle histories. We are shocked to hear that your insurance company reported the vehicle’s title as damaged, as this contradicts the information provided during your purchase. A Ford Buy Back vehicle does not carry a damaged title unless it was involved in a specific incident. We also apologize for the confusion with the CEFCU loan approval and the letter stating your loan was denied has caused. We are regulated by the Truth in Lending Act (TILA), and we are required to notify customers in writing if they do not accept certain loan terms or rates offered by approved lenders. To clarify, your loan with CEFCU was approved, as confirmed by our finance team. Additionally, we are sorry for the misinformation regarding your pre-approval with your bank. Our team should have verified whether your bank finances Ford Buy Back vehicles. We appreciate your kind words about Vanessa’s assistance, and we confirm that she is expediting the process for a duplicate title, which we are working to secure as quickly as possible. We are truly sorry that your experience did not meet the high standards we strive for at Mike Murphy Ford. To address your concerns about unanswered emails to the owner, we have escalated your review to senior management. Jennifer, we value you as a customer and are dedicated to resolving these issues promptly. Please don’t hesitate to reach out to our management team directly. Thank you for giving us the opportunity to address your concerns, and we hope to restore your trust in Mike Murphy Ford. Sincerely, Mike Murphy Ford

Jun 28, 2025

jenniferlkrantz responded

The vehicle history was provided to me verbally and proof via CARFAX, however; the issue with the information provided was the major misinformation that the title will forever and always be BRANDED! That was never discussed and I didn’t learn that until I called to have insurance added for this vehicle. Unfortunately, a Ford Buy Back does carry a damaged title even if this vehicle only had to have a strut replaced. The Ford Buy Back is classified as a “Rebuild” and therefore, makes the title Branded. I purchased this vehicle on March 1st and still to this day have no TITLE to gain proper licensing so this vehicle sits while I pay a car payment and insurance on it. I check the CARFAX and it shows the reprinted title was produced on May 20th and yet NO TITLE can be found. Any other person would be just as disappointed and upset to have a vehicle with a missing, damaged title that can’t be driven, that they are paying for.

June 05, 2025

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Employee Rating

Awesome dealership and Drew Quisenberry was great to work with! Service is great too! Fantastic More

by Truckgal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 09, 2025

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 03, 2024

Dealership Rating
Employee Rating

Always great to work with. Blah blah blah blah why 15 words. That’s too many More

by fritzlawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Noyes, Mike Murphy, Curt Crozier , Aaron Morgan

Oct 13, 2024

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2024

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Employee Rating

Brett Bergman, Sales Manager, Curt Crozier, Finance Manager, and Drew Quisenberry made the entire process exceptional. Mike Murphy Ford remains the only place we buy our vehicles, the entire organizati More

by ClemnsJ1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 05, 2024

Mike Murphy Ford Inc responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

July 26, 2024

Dealership Rating
Employee Rating

Top notch . From sales dept, to parts, to the service dept. Wouldn't go anywhere else. I've purchased several vehicles from Mike Murphy's in my life.They're bee More

by Cheowen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Bergman, Mike Murphy, Alicia Holden, Fred Graham, Drew Quisenberry , Robin Berglin, Mike and Conner, parts dept.

Jul 28, 2024

Mike Murphy Ford Inc responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 11, 2024

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Employee Rating

Friendly, honest and helpful. Would buy another car there. Great price. Straight forward.and great selection. More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS , Todd Brekke

January 25, 2024

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Employee Rating

They were super easy to work with and I was able to get everything done via email and text prior to the 2 hour drive one way. I was in and out quickly and back on the road with new car. Fair trade in pri More

by cstec78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS , Todd Brekke

December 06, 2023

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Employee Rating

The 2022 Maverick was the right vehicle at the right time. Anthony Davis made the experience a pleasure. More

by tommac_2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 10, 2023

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Employee Rating

it was a very good experience for my first time going to a dealership. I'm very happy More

by lowandecheri
Recommend Dealer
Yes

Other Employees Tagged: Kevin Towle , levi

June 22, 2023

Dealership Rating
Employee Rating

I like the dealership overall. Noticed that the saleman I used to work with has moved on. I am awaiting an email regarding an inquiry on inventory . I have requested, initiall More

by BTOUSLEY
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Nick Reece

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