Daniel Bortolussi | Page 2

It was excellent service and I paid exactly what I expected without any hassle. It was the first time at a dealership I've ever experienced no back and forth negotiations. I'm extremely satisfied and expected without any hassle. It was the first time at a dealership I've ever experienced no back and forth negotiations. I'm extremely satisfied and would highly recommend Alec and the dealership to anyone More

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I had the pleasure of being assisted by Juljan during my recent visit to Herb Chamber’s Toyota of Auburn for an oil change and brake replacement. Juljan was extremely knowledgeable and courteous throughout recent visit to Herb Chamber’s Toyota of Auburn for an oil change and brake replacement. Juljan was extremely knowledgeable and courteous throughout the process. He patiently explained what needed to be done and answered all my questions. Juljan's manager, Jeff, was also involved in ensuring the service went smoothly. He checked in on us and made sure everything was proceeding as expected, which added an extra layer of assurance. What also stood out was the exceptional customer care from Tomi, the sales manager. Despite having my 4-year-old child with me, Tomi and the team made us feel comfortable and welcomed. They periodically checked in on us, offered us water and snacks, which was a thoughtful gesture that made the wait much more pleasant. The service itself was completed in a very timely manner, and I left Herb Chambers Toyota of Auburn with confidence in their expertise and gratitude for their exceptional customer service. Juljan, Jeff, and Tomi exemplify a team that goes above and beyond to ensure a positive customer experience. I would highly recommend their services to anyone in need of car maintenance or purchasing. More

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Derek worked with me, very professional, and came in on his day off so I could get my car. Thanks! his day off so I could get my car. Thanks! More

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Lease upgrade went smoothly with only a few glitches which were resolved on a timely basis. which were resolved on a timely basis. More

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I needed to trade in my old RAV4 for something cheaper in gas. I called Lauren and she told me about the RAV4 Prime, she helped me to schedule an appointment for a test drive and when I arrived she introduce gas. I called Lauren and she told me about the RAV4 Prime, she helped me to schedule an appointment for a test drive and when I arrived she introduced me to Dylan. Dylan is the general sales manager and I when told him about my situation, he told me not to worry and that he had the right product specialist to help me. That’s when I met Bryan. Bryan was very knowledgeable of the vehicle and was able to answer every question I had. I also had the pleasure to meet the General Manager, Dan Bortolussi and he gave me an amazing deal I couldn’t say no to. Before going into finance Bryan showed me the whole dealership and took me to the services department, where I am going to be servicing my new RAV4. Stepping into finance I met with Monish and helped me find a bank to finance my new vehicle at a low interested rate. Thank you for all your help I am very happy with my purchase :) More

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Requested service was discussed and service special via Email was acknowledged. Technician discovered additional items that should be addressed. Today's service was explained and future repairs to be aware Email was acknowledged. Technician discovered additional items that should be addressed. Today's service was explained and future repairs to be aware of. Customer satisfied with overall service experience. More

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Long time relationship w this great Auburn dealership. Always thorough and clear about options. Love them!! Always thorough and clear about options. Love them!! More

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Dan the general manager Herb Chambers Toyota Auburn Massachusetts. I’m a 20 year customer. He does a good job is helping me get into the right vehicle with a good interest rate. Which is highly apprec Massachusetts. I’m a 20 year customer. He does a good job is helping me get into the right vehicle with a good interest rate. Which is highly appreciated. If I live long enough I’ll do another 20 years with Herb Chambers. More

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Herb chambers of auburn is a great dealership . Great service , great people and I would recommend. Great service , great people and I would recommend. More

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All aspects of toyota of auburn are excellent. I leased my car from this dealership with great confidence in getting a great price. It doesn't stop there. I only take my car for maintenance and I leased my car from this dealership with great confidence in getting a great price. It doesn't stop there. I only take my car for maintenance and repairs here as well. It is a little out of the way, but well worth it. From being greeted by Matt, always great catching up with him. To how Kevin and the rest of the crew handles getting information to uou about what is happening or what needs to happen. The man at the top, Jeff, keeps the service area moving, clean, and professional. My maintenance service was really quick today, maybe 30 minutes. That is from drop off to in the car driving away. I appreciate the thoughtfulness of the entire group with considering weather and allowing me to not leave the building to get in my car to drive away, really top service. Thank you all. More

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