Darlene Bonilla | Page 8

Excellent 👍customer service. Very respectful and kind with understanding what the customer wants. Very clean and organized. Also has good coffee to to begin with. with understanding what the customer wants. Very clean and organized. Also has good coffee to to begin with. More

by PILGRIMMRT Verified Customer Verified Customer

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Dina is fantastic! She made the buying experience pleasant and effortless. She went above & beyond to help us find what exactly what we wanted. Dina is very knowledgeable on all the bells and whistle pleasant and effortless. She went above & beyond to help us find what exactly what we wanted. Dina is very knowledgeable on all the bells and whistles of my new Escalade. We picked up our car on my husband's birthday. When she found out it was his birthday, she surprised him with a big red bow on the car. It was such a nice surprise! Thank you Dina for a great experience! More

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Kristen our salesperson was absolutely wonderful.She was very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure very nice and extremely helpful in getting the deal that my wife and I were very happy with towards our 2021 Cadillac XT5.There was no sales pressure at all and went above and beyond to satisfy our needs. Vic in the finance department was also very nice and helpful as well. The service department however was another issue.My XT5 had a rattle in the interior of the vehicle and after 2 separate visits to the service department to repair the vehicle the noise is still there.After my first visit the service department did not have a copy of the repair order so that I was unable to see how they repaired the vehicle. Tony my service advisor said that Joe the service manager would e-mail me a copy of the repair order yet after 2 days had passed I still did not receive a copy of the repair order.I called the service department and spoke to Joe the service manager and he told me that Tony the service advisor would e-mail a copy of the repair order.I asked Joe the manager while I had him on the phone what was the repair for the rattle and he told me that it was coming from the instrument cluster. Another day had passed and still no copy of the repair order.My wife called the service department and spoke to Joe the service manager and said that we have not received a copy of the repair order.Joe told my wife that Tony was supposed to e-mail to me a copy. Finally after 3 days had passed and multiple phone calls I received the repair order.The repair stated that the rattle was coming from the glove box and that they tightend the glove box latch even thought I was told by Joe the manager that the noise was coming from the instrument cluster. When i brought my vehicle in the second time to be fixed for the same complaint Tony the service advisor called me and said the car was fixed and that I can come to pick up the car.The service department closes at 4:30 and i arrived at 4:13.The service receptionist handed me a copy of the repair order and told me to sign it.I was reading the repair order first to see what was done and I guess I did not sign it fast enough for her she told me sign the repair order again.Very unprofessional.Tony the service advisor and Joe the service manager were sitting in the service department and completely ignored my wife and I.Neither one of them came over to us to at the very least go over the repair order. The service receptionist told me that my car was right in the front.The car was parked in the parking lot so far that i had to press the horn button on my key fob to find it.There was the plastic seat cover,paper floor mat and the service number inside the car which should have been removed. The repair order stated road tested vehicle and could not duplicate customer's concern on line 1. On line 2 it was stated that both rear seat bolts were tightened. Road tested ok. If you could not duplicate the noise on line 1 why were the rear seat bolts tightened. I would not recommend Savant Cadillac for anyone to purchase a car not because of the sales department but if you have to bring your car in for service good luck. . More

by Peter Verified Customer Verified Customer

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I am pleased to say that Dina was/is extremely helpful and knowledgeable when it comes to the Cadillac brand. She always was there for me whenever I had questions and she is very personable and friendly. and knowledgeable when it comes to the Cadillac brand. She always was there for me whenever I had questions and she is very personable and friendly. Vic, the business manager, is also very kind and a straight shooter. They both made the entire experience of purchasing my new 2021 Escalade ESV a breeze. I highly recommend them and Sarant Cadillac to anyone looking for a Cadillac. More

by Danny NY Porsche Verified Customer Verified Customer

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The entire car buying experience was awesome. This is a large dealership with a great inventory. ( I need to see and feel the vehicle, compare colors etc in order to decide if I like it). Great bunch of p large dealership with a great inventory. ( I need to see and feel the vehicle, compare colors etc in order to decide if I like it). Great bunch of people who make you feel like family. More

by michaeldonna Verified Customer Verified Customer

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Number one dealership and specially John Nassour as usual was excellent this is the second time I am dealing with John will recommend everybody to Sarant Cadillac was excellent this is the second time I am dealing with John will recommend everybody to Sarant Cadillac More

by SUNILKAPADIA Verified Customer Verified Customer

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I want to thank Dominic for all of his professional service and hospitality during my purchase of the New 2021 Cadillac Escalade ESV. Great job!!!! service and hospitality during my purchase of the New 2021 Cadillac Escalade ESV. Great job!!!! More

by C Peterson Verified Customer Verified Customer

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Have never experienced service such as we received at Sarant. So pleasant, so lovely, we felt like family. We will never buy a cat anywhere else. Thank you!!!! Sarant. So pleasant, so lovely, we felt like family. We will never buy a cat anywhere else. Thank you!!!! More

by MIRIAMLHTK Verified Customer Verified Customer

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Amazing dealership! I’ve never met so many awesome people in one place. This is how you do business! I would never lease anywhere else. I love this place! people in one place. This is how you do business! I would never lease anywhere else. I love this place! More

by BCENTENO2125 Verified Customer Verified Customer

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Everyone was so helpful Mark was knowledgeable and very patient. Anthony the GM offered me a great price. Darlene the receptionist is the perfect face of the dealership. They were all very kind. I stopped patient. Anthony the GM offered me a great price. Darlene the receptionist is the perfect face of the dealership. They were all very kind. I stopped by service and Tony was great as well. More

by tjbuda Verified Customer Verified Customer

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