Dirk Steffen | Page 11

Love them! This is my sixth X3 from this dealership and have NEVER been disappointed. From the time I walk into the dealership until I have completed by purchas This is my sixth X3 from this dealership and have NEVER been disappointed. From the time I walk into the dealership until I have completed by purchase I am treated like a Queen! Everyone in every department is professional, courteous, and quite knowledgeable. More

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Fabulous Our experience was so wonderful... I absolutely hate the car buying process and this is my 2nd BMW and once again I was not disappointed.... if you wa Our experience was so wonderful... I absolutely hate the car buying process and this is my 2nd BMW and once again I was not disappointed.... if you want a great price, great service, and friendly staff you need to visit BMW of Westlake 💋💋 More

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Friendly, low-pressure buying experience We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great also! More

by TJFJELSETH Verified Customer Verified Customer

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New purchase x1 Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of incl Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of including contacting my insurance agency with all the car information. I would highly recommend working with him. More

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Awesome I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a pleasure to deal with. Dirk spent all the time we needed going over the technical aspects of the car. He was great also. BTW - I love the car too. haha! More

by ANDY Verified Customer Verified Customer

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New BMW I leased my third BMW from this dealership yesterday. Their customer service is superior and ease of doing business is fantastic. John and Dirk - Th I leased my third BMW from this dealership yesterday. Their customer service is superior and ease of doing business is fantastic. John and Dirk - Thank you again for taking care of me! More

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Quick and Painless Process as Usual! Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was pick Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was picked up at the CLE Airport by Dirk Steffan and was on the road in less than 1 hour!!! This is what we get at Ganley BMW Westlake. They treat all our Family right, and the service is excellent. We have had a long relationship with this dealership, and like seeing the same people as they get on in the years. They show pride in all they do, which is reflective of their Culture. More

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Outstanding Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to be treated as an equal to a male shopping for a car. This wasn’t the case at other luxury dealerships I visited. Love this dealership! More

by KRISTENMARIE721 Verified Customer Verified Customer

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Smooth throughout the buying and delivery process I worked with the GM, Adam Moon and John Redden in sales. They were both very easy to deal with throughout the process. More importantly they knew t I worked with the GM, Adam Moon and John Redden in sales. They were both very easy to deal with throughout the process. More importantly they knew the product and answered all of my questions. More importantly, my new 2019 X5 40 is an absolute BEAST. One day with it and I am ecstatic about my buying decision. The BMW genius, Dirk took almost 3 hours in delivering and explaining the feature rich SAV. Thanks to you too Dirk. More

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new vehicle purchase I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. More

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