Dirk Steffen | Page 10

Great service Found the car I wanted and at the right price. John was professional and thorough. Ian and Dirk did a great job orienting me to the car. Mike was v Found the car I wanted and at the right price. John was professional and thorough. Ian and Dirk did a great job orienting me to the car. Mike was very efficient. More

by ROFRYEESQ Verified Customer Verified Customer

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Outstanding From finding the "right' car for me (Fred), executing the offer (Jerry), to managing the mountain of paperwork to sign (MIke) - it was quick, painless From finding the "right' car for me (Fred), executing the offer (Jerry), to managing the mountain of paperwork to sign (MIke) - it was quick, painless, and as always top notch! This is the fourth BMW I have purchased (last two with this dealership) and I would not even consider going elsewhere to make this purchase. I must also say, that the "orientation to the vehicle" by Dirk was one of the best I have ever had -- actually feeling like I "knew' my car when I drove it off the lot. There is a reason this has been the top dealership for the past 5+ years!! Simply outstanding. More

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How to make car buying fun! as soon as you enter the car dealership you notice as a customer: you are welcome here! a friendly team, not pushy and always ready to help. we have o as soon as you enter the car dealership you notice as a customer: you are welcome here! a friendly team, not pushy and always ready to help. we have only looked around a little and made a first impression. John Redden and Dirk Steffen gave us great advice, took time for us and showed us and explained all the different models. The service at bmw is at the top of the list! we are very satisfied with our new car and can recommend the car dealership without hesitation! Many thanks to the whole team! More

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Exceptional service We have been using this dealership for years. They have never disappointed. The sales staff is attentive and very responsive to my needs. The service We have been using this dealership for years. They have never disappointed. The sales staff is attentive and very responsive to my needs. The service department is always helpful More

by ABUZEUS Verified Customer Verified Customer

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I truly enjoyed the experience! My wife an I came in with our expectations of being coerced into a price and options that we didn't want. But quickly discovered that your employees w My wife an I came in with our expectations of being coerced into a price and options that we didn't want. But quickly discovered that your employees were helpful and gracious. They were more like friends that we hadn't see in years. Sadly, the experience was shortened because we came in later in the day and although the dealership stayed open longer to complete our sale we rushed to help get everyone home. I'm especially grateful for Dirk who was informative and honest. Big thanks to Kelly who was our sales person. We're sorry for making you run back and forth to get answers for our questions. And thanks to John who took us out for our first test drive. More

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Welcoming I truly recommend BMW of Westlake to anyone interested in purchasing the ultimate driving machine! The staff walked me through the entire process and I truly recommend BMW of Westlake to anyone interested in purchasing the ultimate driving machine! The staff walked me through the entire process and made my experience a wonderful adventure! Thank you Westlake Team- LeAnna More

by LKENNEDY_8 Verified Customer Verified Customer

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Excellent Buying Experience Excellent service across the board. Knowledgeable, prompt and friendly staff. Nez made the buying process painless and seamless. Would recommend an Excellent service across the board. Knowledgeable, prompt and friendly staff. Nez made the buying process painless and seamless. Would recommend any of the staff to anyone looking for, servicing, or repairing a BMW. More

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Outstanding People, Service, Selection I have been working with the team at BMW of Westlake for years. Truly outstanding people providing professional sales and service, never with pressur I have been working with the team at BMW of Westlake for years. Truly outstanding people providing professional sales and service, never with pressure. I have recommended many members of my family and professional network to visit this dealership and ALL have come out with the same impression. In fact, I think all have ended up buying their BMW's from BMW of Westlake. We just picked up our latest new car and once again, outstanding! More

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Knowledgeable staff The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure m The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure me into purchasing 2019 model form the current stock. They respected my desire for a certain color/package so we ordered the 2020. Updates to my BMW's production status were communicated with me. Finance (Mike Niedzwiecki) worked quickly and efficiently. Enjoyed learning all the new features of the car with Dirk Steffen. More

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very satisfied customer I just completed the purchase of a new BMW. It was an amazing experience. I received a great deal, no pressure and most importantly they listened to I just completed the purchase of a new BMW. It was an amazing experience. I received a great deal, no pressure and most importantly they listened to my needs and exceeded them! Thank you. More

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