Dmitry Gumanov | Page 2

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback. We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from everyone and that you found a good selection in our lot. Providing fair prices and maintaining a positive customer experience are top priorities for our dealership. If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again in the future! Safe travels in your new car, and thank you for choosing us! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that everyone you interacted with was friendly, customer service-oriented, and professional. Providing a pressure-free environment is a priority for us, and we're delighted to know that you felt comfortable with our team. It's fantastic to hear that Jackson Acura stood out as one of the best dealerships you've ever dealt with. We truly appreciate your kind words and the trust you've placed in us. If there's anything else we can do for you, please feel free to reach out. We look forward to the opportunity to serve you again, and thank you for considering Jackson Acura for your automotive needs! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive feedback! We're delighted to hear that you experienced great customer service in selecting the best car for you and your wife. Providing a seamless and satisfying experience is our top priority, and we're thrilled to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear about your excellent experience from start to finish, especially for your first car purchase. It's wonderful to know that Chege made a great impression as your salesperson. If there's anything else we can assist you with, please feel free to reach out. Congratulations on your new car! Best Regards, Jackson Acura Team

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!

Jackson Acura responded

Thank you for taking the time to share your feedback -- We are grateful for the opportunity to work with you and are thrilled you found your experience with Chege to be a positive one! Hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else.

Jackson Acura responded

Thank you for taking the time to share your feedback! Here at Jackson Acura, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience with Michael, and we hope you'll enjoy your new car! If there is anything we can assist you with in the future, please let us know.