Don Cepek | Page 3

Excellent service (as always) great communication. After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know wh After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know why it wasn't checked and discovered prior to leaving.... More

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Brought in our 2001 z3 for radio code reset since battery was replaced and could not get it done and was told no parts are available so go aftermarket. Disappointing. was replaced and could not get it done and was told no parts are available so go aftermarket. Disappointing. More

by MANNY29 Verified Customer Verified Customer

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Super accommodating! Even though they were fully booked for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true en for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true enthusiasts, too! Highly recommended. Jim and his service team rock! More

by bmwkids Verified Customer Verified Customer

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Men's toilet broken. I don't know why I had to go to the parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've wa parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've walk the key over to the Service Dept. It took a couple of trys to get the key programmed but eventually we had success. I never received the estimate of other maintenance that was suggested by technician. I was very displeased with my visit to my local BMW. More

by TOPGUNN005 Verified Customer Verified Customer

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Great service from John. He was able to order my car and have it come in exactly when I wanted. Very professional throughout the process. have it come in exactly when I wanted. Very professional throughout the process. More

by RSEVERA33 Verified Customer Verified Customer

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Great people. Great service. Christian, Cassie and Zack great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. T great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. Thank you More

by Michael Verified Customer Verified Customer

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Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money back soon I will need tires soon just waiting to safe some money More

by JACAS68 Verified Customer Verified Customer

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Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821 Verified Customer Verified Customer

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Excellent service! Jimmy made the process of leasing my new beautiful BMW as painless as possible! We appreciated his help immensely. Pleasure to work with the staff at Westlake BMW. new beautiful BMW as painless as possible! We appreciated his help immensely. Pleasure to work with the staff at Westlake BMW. More

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I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More

by Marshlo Verified Customer Verified Customer

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