Doug MacAdam | Page 15

Purchased S80 T6 in 2001 and recall the process was flawless. Sales person provided us with a detailed explanation of the car's features and how to use them. Service department always had the work comp flawless. Sales person provided us with a detailed explanation of the car's features and how to use them. Service department always had the work completed on time and presented us with a vehicle that was clean both exterior and interior. Fast forward 24 years: Smythe's philosophy towards customer service has remained impeccable and the friendly attitude is reminiscent of times gone by. That's a rare commodity in today's culture. More

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Bob Cerza was exceptional. He was knowledgeable and extremely patient. Smythe Volvo experience was pleasant and I will always recommend Bob and Smythe. He was knowledgeable and extremely patient. Smythe Volvo experience was pleasant and I will always recommend Bob and Smythe. More

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Doug Macadam and Scott Jackson are pillars of professionalism and efficiency. They both have consistently throughout the years gone above and beyond what is expected to provide the ultimate cust professionalism and efficiency. They both have consistently throughout the years gone above and beyond what is expected to provide the ultimate customer service experience. I hope that the employers recognize the value that they both provide to the company. Thank you Doug & Scott! More

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Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has been a great experience! From giving the correct answers to my questions, to expediting my requests, and making sure I am fully informed of any and all service recommendations and charges that come with them. More

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Easily one of the best car dealership experiences. I bought a used car, which is typically a horrible experience, but not here at Smythe. Of course it's still your responsibility to check over the veh I bought a used car, which is typically a horrible experience, but not here at Smythe. Of course it's still your responsibility to check over the vehicle, but they allowed me to do just that without a lot of hassle. They also presented all my loan options and registration of my vehicle out of state. Much thanks to Steve Reicker and to the team. More

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Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks for all the help over the years :) More

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This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no reason to go anywhere else. More

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Doug was able to help me with a few minor changes and updates to my new 2025 xc40 I really appreciate how Doug always goes beyond what is expected. Highly recommend working with Doug in the service updates to my new 2025 xc40 I really appreciate how Doug always goes beyond what is expected. Highly recommend working with Doug in the service department for his knowledge and integrity he brings to the role. More

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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is important but the service team keeps me coming back. One of the main reasons I just purchased another xc40 over the weekend from Smythe. Thanks again to service and management for putting together such a professional group. Highly recommend Smythe service. More

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Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and we wouldn’t think of going to any other dealership for a “job well done”’ More

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