Doug MacAdam | Page 16

I recently had to make an unanticipated trip to Smythe because of a problem with my car. When I called Smythe I was told to come right over. Service Advisor Dina checked me in and, despite being last minu because of a problem with my car. When I called Smythe I was told to come right over. Service Advisor Dina checked me in and, despite being last minute, was able to provide me with a loaner car. Service Advisor Doug, who had assisted with my prior service and was familiar with the car (2002 V70 wagon), then took over the current issue and explained the car might not be ready until the next day. However, by the end of the day Doug called and advised that the car would be ready for pick up. So despite the last minute nature of my visit, Dina and Doug, along with the technician who worked on the car, worked to ensure that my car was repaired. It is very reassuring to know that I can count on the Smythe Service Department to make every effort and go above and beyond so my car is safe and in great working order. I have had three Volvos and would never take my car anywhere but to Smythe! More

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Seldom do you walk into a car dealership ready to fork out a lot of money and feel good about the experience. But that’s happened to me and at Smythe Volvo in Summit NJ it’s happened four times in the pas out a lot of money and feel good about the experience. But that’s happened to me and at Smythe Volvo in Summit NJ it’s happened four times in the past 25 years. The reasons behind these rewarding experiences are simple: For one, the dealership possesses an extensive knowledge of the product, both inside and out. Next, the company’s business platform is based on the desire to do what’s best for the customer, not the other way around. Finally, the dealership conveys professionalism and respect for every. buying prospect who walks through the door. Recognition goes to the Flanagan family for marketing a fleet of products that hit the mark on every front. To sales representative Larry Pius, whose knowledge, affability, and willingness to keep the sales cycle moving in the right direction won me over. And to tech maestro Anthony Montiero, who walked me through the car’s updated technology and who I’m convinced were he not in the car business would be working Mission Control sending satellites into outer space from Cape Canaveral. Thank you again, Smythe Volvo, from a satisfied customer, now 4Xs over. Peter Kendall More

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Excellent service and very professional throughout the sale process. If you are in the market for a Volvo, I would highly recommend Smythe Volvo. sale process. If you are in the market for a Volvo, I would highly recommend Smythe Volvo. More

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Tina and Doug were both great. When I first called, Tina made sure my issue was addressed as immediately as possible, and called me back with a repair appointment within minutes. D When I first called, Tina made sure my issue was addressed as immediately as possible, and called me back with a repair appointment within minutes. Doug was courteous and considerate to get my car serviced promptly...I had minimal wait. The repair was excellent... don't see how it could have been better. GREAT service all the way around. VERY HAPPY! More

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When it comes to getting a car, there is no one better than Smythe! They help you find your perfect match, and then continue to make your car feel brand new with the service department! Truly the best!! than Smythe! They help you find your perfect match, and then continue to make your car feel brand new with the service department! Truly the best!! More

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Smythe Volvo is our go-to Dealership for all our Volvos and Doug MacAdam is the go-to professional in the Service Department. Doug’s expertise and service gives me peace of mind - each and every time our and Doug MacAdam is the go-to professional in the Service Department. Doug’s expertise and service gives me peace of mind - each and every time our Volvo is serviced at Smythe. We can always count on the professionalism and excellent customer service from Doug MacAdam and the Volvo Team. More

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Kyle is really great! Always remembers me and my family. He is patient, knowledgeable and extremely professional! Thank you for all of the great service! Always remembers me and my family. He is patient, knowledgeable and extremely professional! Thank you for all of the great service! More

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Max was great. He explained all the features of my new V60. He answered any questions I had. Max provided his direct phone number in the event I had any issues or f He explained all the features of my new V60. He answered any questions I had. Max provided his direct phone number in the event I had any issues or further questions. He didn’t rush through the process and made the delivery of the car an enjoyable experience. More

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The service department at Smythe Volvo continues to be extremely helpful with both of my Volvos. Service is second to none and I find them to be competitively priced. I utilize Smythe service for all of m extremely helpful with both of my Volvos. Service is second to none and I find them to be competitively priced. I utilize Smythe service for all of my service needs including tires which I recently put new tires on both cars. Thank you Smythe for investing in your service department. Everyone has helped me at some point but a special thank you to Doug for finding the exact tires I was looking for. Again, everyone in service deserves the accolades. More

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fantastic service. went above and beyond to figure out a solution to my issue. would highly recommend. went above and beyond to figure out a solution to my issue. would highly recommend. More

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