Doug MacAdam
Doug MacAdam at Smythe Volvo
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Doug MacAdam | Page 17

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
378 Reviews

I have nearly forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

40 yrs, 2 mos

Industry Experience

40 yrs, 2 mos

5.0

378 Reviews

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378 Reviews of Doug MacAdam

November 21, 2018

Dealership Rating
Employee Rating

Outstanding Service I hit a pot hole and my tire was destroyed. After being towed to Smythe Volvo, the service advisor, Doug MacAdam (who was very busy at the time) told More

by Ray Colotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2018

Smythe Volvo responded

World Class Service, that is what we are striving for. Thank you for taking the time to share your experience of Smythe Volvo and Doug. It is greatly appreciated.

November 08, 2018

Dealership Rating
Employee Rating

Doug MacAdam -- Wonderful job -- as usual Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, ser More

by Jonathan Bick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward , Kevin Bergeron

Nov 08, 2018

Smythe Volvo responded

That is a great endorsement of Doug, our service department, and our entire business. Thank you for spending your time to share your experience. Your business and kind words are appreciated.

October 08, 2018

Dealership Rating
Employee Rating

Always excellent! We have been driving at least one Volvo (sometimes two) since the 1980’s and have been dealing with Smythe for over 30 years and have never been disap More

by Berni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward , Kevin Bergeron, Eric Kulawczyk, Rob Steiman

Oct 25, 2018

Smythe Volvo responded

Thank you for such a stellar review. The time you spent sharing your experience of Smythe Volvo is greatly appreciated as is your loyalty. We look forward to seeing at your first service.

October 06, 2018

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Employee Rating

Always great service Always great service!! Had my car fixed very quickly and for a good price. They even washed it for me. Always fast and good service. More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2018

Smythe Volvo responded

Your time is important to us and being aware of competitive pricing is good business. Thank your for taking the time to share your experience with Doug and Smythe Volvo.

October 02, 2018

Dealership Rating
Employee Rating

Believe!30 YEARS of VOLVOS! HI-I can hardly believe that I have been a customer of Smythe Volvo 30+ years---I feel so fortunate that they are here in Summit!They not have one of More

by NANCY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2018

Smythe Volvo responded

Wow! Thank you for such a resounding endorsement of Smythe Volvo and our service department. We are fortunate to have customers like you. It is very rewarding for all of us to read your words and it will inspire us to continue to stay focused on maintaining and building relationships with our customers and servicing their vehicles professionally. Thanks again for taking the time to share your experience.

September 08, 2018

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Employee Rating

Great Leasing Experience This is my second Volvo and, ironically, my second vehicle for which I contracted directly or through the owner / President of Smythe. My lease was pr More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Ashley Butfiloski

Sep 08, 2018

Smythe Volvo responded

We appreciate your loyalty. Thank you thank you for taking time to share your experience. It is rewarding to see you mention several people who helped you throughout the process. Enjoy Your New Car!

July 23, 2018

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Employee Rating

Service representative was outstanding, knowledgeable and helpful. Service was done on time and complete. We were in for 100,000 mile service. We will be bac More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2018

Smythe Volvo responded

Doug is a real pro. Thank you for sharing your experience. It is rewarding for Doug and all of us to read comments like yours. We appreciate your loyalty and you choosing Smythe Volvo.

June 30, 2018

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Employee Rating

Great job by Doug. Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a fa More

by JohnB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward, Tina Dewald, Regina Krauza, Dina Thomson , Dennis Jeffers, Tony Plesh, Anthony Tapia, Michael Watson

Jun 30, 2018

Smythe Volvo responded

Its easy to make people happy with normal maintenance - we specialize in making people happy when they really need us! Thanks for the confidence you show in us.

June 28, 2018

Dealership Rating
Employee Rating

10,000 Mile Service Just took my 2017 XC60 in for the 10,000 Mile Service. Covered under the warranty including a free interior and exterior car wash. Drove the 2018 XC More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jun 29, 2018

Smythe Volvo responded

Making you happy is our pleasure. Thanks for you many years of business and for taking the time to let others know about your great experience with us.

June 13, 2018

Dealership Rating
Employee Rating

10 cars later I am on my tenth car from Smyth Volvo and will buy more!!!!!!!!!!!!!!! At one point we had 2 Volvo at the same time. WOW More

by AlfredMari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Regina Krauza , Ashley Butfiloski, Andres

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