Douglas Keeler
Douglas Keeler at Joe Machens Capital City Ford

Douglas Keeler | Page 3

Sales Manager

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.8
692 Reviews

Dealership Experience

14 yrs, 4 mos

Industry Experience

14 yrs, 4 mos

4.8

692 Reviews

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692 Reviews of Douglas Keeler

February 27, 2026

Dealership Rating
Employee Rating

Michael was the best salesman I have ever dealt with! He was super nice, explained everything very well, was very patient when everything went wrong. Best service I have ever seen! Oh Doug was pretty gre More

by paisleycarpio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2026

Joe Machens Capital City Ford responded

We’re delighted Michael and Douglas delivered outstanding service during your used Nissan Rogue purchase. Your feedback means a lot and we look forward to assisting you again down the road.

February 27, 2026

Dealership Rating
Employee Rating

Nice dealership to do business with. Salespeople are not pushy and have time to work with their customers. More

by weldingplusllc
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

Feb 28, 2026

Joe Machens Capital City Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 26, 2026

Dealership Rating
Employee Rating

It was such a pleasure working with Ajay. He was very patient with me as I wasn't exactly sure which model I wanted. More

by Weezer5357
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Connite, Ajay Miller

Feb 26, 2026

Joe Machens Capital City Ford responded

We’re delighted that Ajay’s patience helped you explore your options. Thank you for choosing a used Ford Explorer and sharing your positive experience.

February 25, 2026

Dealership Rating
Employee Rating

I recently bought a new Ford F-150 Tremor from Joe Machens Capital City Ford and had a great experience. My salesman, Mike Gross, was professional, knowledgeable, and easy to work with. No pressure — More

by kodytasia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 25, 2026

Joe Machens Capital City Ford responded

We’re delighted to hear that purchasing your new Ford F-150 Tremor went so smoothly. Thank you for recognizing our team’s professional and honest approach. We appreciate your recommendation and look forward to assisting you again.

February 19, 2026

Dealership Rating
Employee Rating

Everyone was responsive, helpful and pleasant. Great experience for my first ford purchase. Great customer service. More

by shelle.1176
Recommend Dealer
Yes

Other Employees Tagged: Douglas Keeler

Feb 20, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your great experience with your first Ford Explorer purchase. We’re pleased our team was responsive and made the process enjoyable. Please reach out if we can assist with anything down the road.

February 06, 2026

Dealership Rating
Employee Rating

AJ was the best! Very helpful and super knowledgeable! Everyone at Capital City Ford made our buying experience a great one! If you need a car I would definitely reco More

by spayne.63085
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know Ajay and our team made your used Ford Mustang purchase so smooth. Hearing that you’d recommend us means a lot. Safe travels and we look forward to helping anyone you send our way.

February 04, 2026

Dealership Rating
Employee Rating

Keith and the whole crew we worked with at Joe Machens were amazing. Keith is one of the most knowledge able salesman we have ever dealt with and really cares about his customers. Doug and Keith helped us More

by Stephanie Phillips
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2026

Joe Machens Capital City Ford responded

Your kind words about Douglas, Christian, and Keith truly make our day. We’re pleased the trade process was seamless and met your expectations. Enjoy your new Ford!

February 02, 2026

Dealership Rating
Employee Rating

Because I'm a girl. ..... You keep telling me there is nothing wrong with my car, keep charging me for a diagnostic test and still fix nothing. My cheap $20 reader brings More

by SkyeBlue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Adam Rodriguez Service Manager arodriguez@machens.com

January 31, 2026

Dealership Rating
Employee Rating

Everyone was wonderful to deal with. I would definitely recommend the dealership for future purchases. More

by johnjurgovan
Recommend Dealer
Yes

Other Employees Tagged: Douglas Keeler

Jan 31, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

January 28, 2026

Dealership Rating
Employee Rating

Salesman very helpful, made my purchase happen. His boss on 01/19/26, needs to be retrained and learn that customers can hear what he is saying...he almost lost my business. More

by ed_stephens1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ajay Miller

Jan 28, 2026

Joe Machens Capital City Ford responded

Ed, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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