
Dwayne Reyes
Express Maintenance Advisor
Maita Toyota of Sacramento
2500 Auburn Blvd
Sacramento, CA 95821
109 Reviews
Write a Review109 Reviews of Dwayne Reyes
July 27, 2025
My service rep was polite knowledgeable and helpful. He did a good job and the wait wasn’t long. He did a good job and the wait wasn’t long. More
Other Employees Tagged: Lee Reloza
July 17, 2025
The service department did a great job of diagnosing the problem I had with my vehicle. While it did take a while to get it resolved, the service advisor kept me updated and did what he said He would do. problem I had with my vehicle. While it did take a while to get it resolved, the service advisor kept me updated and did what he said He would do. More
Other Employees Tagged: Emilio
July 17, 2025
Confusing and timr consuming service experience and did not get problem resolved. Forced to make another service appointment and return to possibly get resolution to issue not get problem resolved. Forced to make another service appointment and return to possibly get resolution to issue More
June 27, 2025
Unprofessional staff. First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( First they were trying to charge us a deductible ( which we told they we didn’t have one for that particular service). I have a 13year old daughter( was at school), 3 year old daughter and a 2 year old, they were playing in the boat structure they have for kids that come in, we were there for hours, after which they starting playing with other children that were there. They will scream out of excitement which I kept asking them not to yell. The secretary yelled from across the room to “stop yelling, it’s a business”. It caught me off guard and didn’t say a word to her. The kids keep quiet, playing and yelled again. She came up to all the children and yelled at them to stop screaming. I looked at her and asked not to speak to my children unless yell at them. No other employee approached to help, I asked the gentleman helping us to remind her she is an employee and not to be yelling at no stranger kids. No other customer seemed bother for the few times the kids yelled, the building was loud from being busy. The secretary was louder and creating a ruckus with her yelling. More
June 08, 2025
As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with m shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better. More
Other Employees Tagged: Mike Latham, Bryce Shibata, Lee Reloza, Val Valadez, Priscilla Camacho, Jason Saephanh, Joe Valadao, QERIM RACAJ, Norbert Santos
June 06, 2025
Considerate employees very helpful listen to the customer and explain everything excellent service and care customer and explain everything excellent service and care More
Other Employees Tagged: Angel Cruz
May 12, 2025
I am always receiving a good quality service at Maita Toyota. People here are nice and friendly! Toyota. People here are nice and friendly! More
Other Employees Tagged: Mike Latham, Bryce Shibata, Val Valadez, Priscilla Camacho, Karina Gonzalez, Norbert Santos
May 09, 2025
From the time that I arrived to the time I lowest was appx 45 min. I had prepared myself for 3 hours. It was great. appx 45 min. I had prepared myself for 3 hours. It was great. More
Other Employees Tagged: Mike Latham, Bryce Shibata, Lee Reloza, Val Valadez, Jason Saephanh, Joe Valadao, QERIM RACAJ, PEDRO VALENCIA MENDOZA, Norbert Santos
May 09, 2025
I’ve gotten to where I refuse to do reviews when I’m required to do written review with a dictate about number of words required to do written review with a dictate about number of words More
Other Employees Tagged: Mike Latham, Bryce Shibata, Lee Reloza, Priscilla Camacho, Karina Gonzalez, Jason Saephanh, QERIM RACAJ, Angel Cruz, Norbert Santos