Dwayne Reyes

I usually find Maita reps to be very helpful. The parts department can be very hard to call for parts inquiries, but when I finally get hold of them they are very knowledgeable. The parts department can be very hard to call for parts inquiries, but when I finally get hold of them they are very knowledgeable. More

by chasm0 Verified Customer Verified Customer

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Great and fast customer service. I was satisfied with the help and explanation of car service. I was satisfied with the help and explanation of car service. More

by FISHENGR Verified Customer Verified Customer

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Nice staff quick service on my 3rd Prius from this dealership and I have no complaints dealership and I have no complaints More

by bicolano228 Verified Customer Verified Customer

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Dwayne is always courteous, helpful and professional. He listens attentively and provided a great diagnosis of my car. I am very and fortunate that he is my service advisor. He listens attentively and provided a great diagnosis of my car. I am very and fortunate that he is my service advisor. More

by HLEONCAIN Verified Customer Verified Customer

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The stuff are very friendly and helpful and have respect to customers. They hand covered my car at the time they stated. . to customers. They hand covered my car at the time they stated. . More

by hosainy786 Verified Customer Verified Customer

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Great experience. The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The littl The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The little food bar had a good variety of food and drinks as well. More

by chsaenz Verified Customer Verified Customer

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I made a great deal at Maitas. I made a great deal at Maitas, Maitas. I made a great deal at Maitas, Maitas. More

by crtaxi1225620 Verified Customer Verified Customer

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Anthony P is always AWESOME 👏:. . courteous & friendly… very knowledgeable… their LOBBY well kept and maintained . courteous & friendly… very knowledgeable… their LOBBY well kept and maintained More

by JNM Verified Customer Verified Customer

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Here is a clear, strong bad review you can post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took f post: ⸻ ⭐️ 1-Star Review I had a very disappointing experience at Maita Toyota. I went in for a simple tire inspection, which somehow took four hours. After the long wait, they told me only one tire needed to be replaced. I trusted their inspection and bought a new tire. But right after that, they told me I actually needed to buy another tire as well. If that was the case, why didn’t they tell me during the first inspection? Their lack of communication and professionalism wasted my time and money. To make things even worse, I ended up leaving with a flat tire, even after all the inspections and recommendations. This is completely unacceptable. I expected better service from a dealership like Maita Toyota. I will not be returning, and I do not recommend their service department to anyone. More

by shahim26 Verified Customer Verified Customer

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I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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