GLADYS GARCIA | Page 2

Our car was initially misdiagnosed and we had to bring the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain in the service department, everyone was diligent in their efforts to trace down, diagnose and fix the problem. We have just returned from our vacation and have had no further issues with our truck not starting. Thank you for continuing to search for the problem, finding it, and fixing it for us. I do not remember the name of the service manager working on our truck but he was exceptional in explaining what he was doing and searching for. All of your efforts and your wonderful attitudes throughout are Greatly appreciated!!! More

by mamdlf Verified Customer Verified Customer

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Great service, good customer service. Friendly, don’t have wait for their service. Keep up the good work Friendly, don’t have wait for their service. Keep up the good work More

by gtwillia1g Verified Customer Verified Customer

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Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

by heytheredelilah3329 Verified Customer Verified Customer

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Excelente servicio personal muy profesional en particular mi vendedor Ricardo Vázquez en servicio Erick Beavo mi vendedor Ricardo Vázquez en servicio Erick Beavo More

by salvadorvillanueva40 Verified Customer Verified Customer

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No shuttle service with claims that it is due to COVID. This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the expense of high customer satisfaction. Many other Toyota dealerships in the area offer shuttle service for those servicing their vehicle. More

by execujetv12 Verified Customer Verified Customer

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This dealership is well organized. They used the Internet well in keeping track of all their procedures They used the Internet well in keeping track of all their procedures More

by BENEDICT0 Verified Customer Verified Customer

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I have recommend this dealership to Co Worker And Family Tay Have a Grate team***** Tay Have a Grate team***** More

by monasco6065 Verified Customer Verified Customer

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Gladys Garcia (customer service manager)and U. B dominguez(service advisor)went above and beyond,excellent customer service experience.thank you ! B dominguez(service advisor)went above and beyond,excellent customer service experience.thank you ! More

by lizvill82 Verified Customer Verified Customer

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