George Zepherin | Page 3

Toyota of Scranton responded

Dear Cemdesign, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found Toyota of Scranton to be one of the nicest dealerships you've ever visited, regardless of brand. Maintaining a well-kept, clean environment and ensuring our customers feel respected and supported is always our priority. We're delighted to hear that your salesman provided you with a great experience from start to finish, with constant updates and a smooth process. We understand that the car-buying experience has evolved, and we're glad that our team was able to adapt and provide you with excellent service. Transparency and efficiency are crucial to us, and we're pleased to hear that our finance department was able to provide that for you. Thank you for choosing us, and we're honored to have earned your trust. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JODILEIGHFOY, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an excellent experience with our service department from start to finish. Providing smooth and timely service is always our priority, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Service Department

Toyota of Scranton responded

Dear JJZAYDON, Thank you for bringing this matter to our attention and for choosing Toyota of Scranton for your automotive needs. We sincerely apologize for any inconvenience you experienced with your 2016 Camry and the confusion surrounding the issue with the inside ceiling light. We strive to provide exceptional service to all our customers, and it's disheartening to hear that your experience with our parts department fell short of your expectations. We understand the frustration that can come with discovering an issue after purchase, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and better serve you and all our customers in the future. We're glad to hear that despite this setback, you're enjoying your Toyota. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction with your vehicle and our dealership. Thank you for your understanding and for giving us the opportunity to address your feedback. Warm regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear VINCY44, Thank you for your kind words and recommendation! We're delighted to hear that everyone at our dealership was very nice and attentive to your needs. Providing exceptional customer service is our priority, and we're thrilled that we succeeded in meeting your expectations. Should you or anyone you know need assistance with anything in the future, please don't hesitate to reach out. We're always here to help, anytime of the day. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SMSTANTON1, Thank you for taking the time to share your positive experience with Toyota of Scranton! We greatly appreciate your loyalty and trust in choosing us for your automotive needs. It's fantastic to hear that you found the car you wanted before visiting the dealership and that everyone from sales to finance provided great service. We believe in transparency, and we're pleased to know that our team disclosed any needed repairs before the final signatures, ensuring you were well-informed throughout the process. We are honored to have earned your trust in both buying and selling vehicles. Your repeat business is the greatest compliment, and we're thrilled to be your dealership of choice. Rest assured that we will continue to strive for excellence in providing exceptional customer service. If there's anything more we can assist you with or if you have any feedback to share, please don't hesitate to reach out. We look forward to serving you again when you're in the market to buy or sell. Thank you for being a valued part of the Toyota of Scranton family! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TIMSCHWARE7, Thank you for taking the time to share your feedback regarding your recent purchase of the 2016 Nissan Rogue from our dealership. We sincerely apologize for any inconvenience you've experienced with the vehicle post-sale. We understand that purchasing an "as-is" vehicle comes with its own set of considerations, and we regret that you've encountered an issue. Please contact our customer service team at 570.702.8776 to discuss your concern. Regards, Toyota of Scranton

Toyota of Scranton responded

KIMMALLICK, Hi there! It's great to hear that you had an easy transaction and a positive experience at Toyota of Scranton. We appreciate your recommendation and are thrilled to know that George and the entire team provided top-notch service, making you feel like family. Our end transaction person is delighted to be recognized for their professionalism and sense of humor. We look forward to welcoming you back in the future, and we'll be sure to pass along your appreciation to Ebram. If you have any further feedback or if there's anything else we can do to enhance your experience, feel free to let us know. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HOTELIER, Thank you for choosing Toyota of Scranton, and we appreciate your kind words about our staff! We're thrilled to hear that you had a very positive experience and felt welcomed and at ease during your visit. It means a lot to us that you drove past two other Toyota dealers to shop with us. Our team is dedicated to providing excellent customer service, and we're delighted that our efforts have made a positive impression on you. If there's anything specific that stood out to you during your visit or any suggestions you may have for us to further enhance our service, please feel free to share. We value your feedback and are grateful for the opportunity to serve you. Safe travels, and we look forward to assisting you in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

PLUMJOE, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JERRYJAMES, We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations. Warm regards, Sales Team Toyota of Scranton