Jammie Marcen | Page 2

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear NMM6780, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Toyota of Scranton and found both great value and great service during your visit. It's wonderful to know that Allen Blad, our general manager, and our sales team provided you with excellent assistance. We take pride in our team's dedication to delivering top-notch service to our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your support. Thank you for choosing Toyota of Scranton, and we hope you continue to enjoy your vehicle! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

mikelrc, We're sorry to hear about your disappointing experience with our service at Toyota of Scranton. We apologize if our pricing did not meet your expectations. We strive to provide transparent and fair pricing to all our customers, and we understand your frustration with the charges for the inspection and tire. We would appreciate the opportunity to address your concerns and investigate the details of your specific case. Please reach out to me at 570.702.8776 so we can further discuss your comments. At Toyota of Scranton, we value our customers and their satisfaction. We take feedback seriously as it helps us improve our services. We apologize for any inconvenience caused and hope to have the chance to make it right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SEGALUS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for your loyalty to our dealership. It is a compliment to our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hi Jeff, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

RADICALSKIP, Thank you for taking the time to share your thoughts regarding your recent sales experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

kylah, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for your loyalty to our dealership...it is appreciated. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776