Jammie Marcen
Jammie Marcen at Toyota of Scranton

Jammie Marcen | Page 2

Receptionist

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.3
43 Reviews
4.3

43 Reviews

Write a Review

43 Reviews of Jammie Marcen

November 13, 2023

Dealership Rating
Employee Rating

whole toyota corporation sucks! misleading over charged fell robbed let down by those who care? More

by SHIRLEYDAVID16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 09, 2023

Dealership Rating
Employee Rating

Great value, great service! Allen Blad and his sales team were great to work with. More

by NMM6780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Printz , Alan Aimer, Justin Cheverez, Allen Blad

Oct 10, 2023

Toyota of Scranton responded

Dear NMM6780, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Toyota of Scranton and found both great value and great service during your visit. It's wonderful to know that Allen Blad, our general manager, and our sales team provided you with excellent assistance. We take pride in our team's dedication to delivering top-notch service to our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your support. Thank you for choosing Toyota of Scranton, and we hope you continue to enjoy your vehicle! Best regards, The Sales Team Toyota of Scranton

June 08, 2023

Dealership Rating
Employee Rating

They charged me $335 for an inspection and 1 tire, total rip-off, I will never go back there for service, ridiculous cost. More

by mikelrc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: George Zepherin

Jun 09, 2023

Toyota of Scranton responded

mikelrc, We're sorry to hear about your disappointing experience with our service at Toyota of Scranton. We apologize if our pricing did not meet your expectations. We strive to provide transparent and fair pricing to all our customers, and we understand your frustration with the charges for the inspection and tire. We would appreciate the opportunity to address your concerns and investigate the details of your specific case. Please reach out to me at 570.702.8776 so we can further discuss your comments. At Toyota of Scranton, we value our customers and their satisfaction. We take feedback seriously as it helps us improve our services. We apologize for any inconvenience caused and hope to have the chance to make it right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 19, 2022

Dealership Rating
Employee Rating

I feel like the prices were Toyotas going up and the whole purpose is to not have the prices go up especially when they charging almost $400 for the work is to work and you’re charging us I can take my More

by ANTHONYT3RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Stephanie McNair, Kevin Morrow, Jordan Printz , Corey Boynton, Travis Langlois, George Zepherin

Dec 20, 2022

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 30, 2022

Dealership Rating
Employee Rating

This was my third car that I bought from them and as always the quality of service was amazing and they did everything possible to make the sale go smoothly. More

by SEGALUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa, Ahmad Wasal , Michael Reilly

Oct 31, 2022

Toyota of Scranton responded

SEGALUS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for your loyalty to our dealership. It is a compliment to our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 27, 2022

Dealership Rating
Employee Rating

Best dealer experience ever! This is a great dealership. The sales people, the management team and the finance team are all excellent. These people put the customer first. Th More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Greico, Kevin Morrow, Richard LaRussa, Bob Edwards , Ryan Cali, Kevin Cloud, Andrew Weinberger,

Aug 29, 2022

Toyota of Scranton responded

Hi Jeff, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 11, 2022

Dealership Rating
Employee Rating

I give Toyota Scranton a 5 star because I walk in and started at the greeting counter threw all the way to finished . They were all very nice and professional 👍🏼 More

by RADICALSKIP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Michael Reilly

Jul 11, 2022

Toyota of Scranton responded

RADICALSKIP, Thank you for taking the time to share your thoughts regarding your recent sales experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

April 20, 2022

Dealership Rating
Employee Rating

I have purchased my third vehicle from Toyota of Scranton now. Every single employee that I’ve encountered has been friendly, patient, professional, knowledgeable, welcoming… the list is endless. I truly fe More

by kylah
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa, Tara Perri , Corey Boynton, Howard Sweeny

Apr 21, 2022

Toyota of Scranton responded

kylah, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for your loyalty to our dealership...it is appreciated. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

November 26, 2021

Dealership Rating
Employee Rating

We received great service from all that we came in contact with. Jonathan Lane was very attentive and kept us updated on the status of our car. He was a joy to work with. Jamie Marcen was most helpfu More

by FINN CHARLESWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lane

Nov 26, 2021

Toyota of Scranton responded

Finn, thank you for taking the time to offer a review of your recent experience at our dealership. We are happy to know our team was helpful - especially Jon Lane and Jammie Marcen. We passed along your comments. Thanks again. Take care.

September 03, 2021

Dealership Rating
Employee Rating

Great customer service. Purchased out a lease and Mike and Jamie were knowledgable and patient with us as we navigated through this process. Definitely would return for future purchases. More

by MB
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly

Sep 06, 2021

Toyota of Scranton responded

MB, thank you for taking the time to let us know about your recent lease buy out experience. Jammie is very focused on providing our guests with the best service, as well as keeping you informed on what you need., We are delighted Mike was helpful. We wish you well. Take care.

2
...

Dealership Inventory (217 Vehicles)

used 2025 Ford Bronco car, priced at $53,529
2025 Ford Bronco
used
Gray exterior
10-Speed Automatic
4WD
new 2026 Toyota Prius car, priced at $37,938
2026 Toyota Prius
new
N/A exterior
Continuously Variable (ECVT)
AWD
used 2017 Toyota Tacoma car, priced at $28,799
2017 Toyota Tacoma
used
White exterior
6-Speed Automatic
4WD
used 2020 Toyota RAV4 car, priced at $24,616
2020 Toyota RAV4
used
Silver exterior
8-Speed Automatic
FWD
used 2021 Toyota Corolla car, priced at $15,329
2021 Toyota Corolla
used
Silver exterior
CVT
FWD
used 2025 Toyota Tundra car, priced at $47,199
2025 Toyota Tundra
used
White exterior
10-Speed Automatic
4WD