"Purchase of a 2018 Mazda CX-3"
I was extremely happy with every aspect of the purchase of my new CX-3 from the salesman & the finance director to the trade in of my old vehicle. It was really a pleasant experience.
Friendly people and great service throughout the whole process , getting a car was quick and easy and not to far of a drive to get to .
"Hassle Free Car Purchase"
I am a no nonsense kind of woman with NO IDEA about cars. I had my eye on a specific car model, and a budget to find the vehicle. I found this car available at Flood, and was almost skeptical about the price (about $2000 less than what I saw everywhere else.)
I sent an email through a car site, Flood responded quickly, but did not pester me. It took over a week for me to get over there and test drive the car. They set me all up quickly, let me drive the car, offered me a fair deal for my trade. Basically painless.
I returned the next day, filled out all the paperwork, it was explained fully, quickly and professionally (even with my 5 year old son in the office with me).
I did not at any time feel pressured, in over my head, or like I had to “haggle”. For anyone looking for honest, easy going car sales experience, I would like to pass my highest recommendation.
"Install Appl CarPlay/Android Auto: Friendly, professional"
Steve was very easy to work with and very professional. As far as I can tell, they did an excellent job installing the new USB terminals & software for Apple Car Play/Android Auto. It was easy to make an appointment and to pick the car up. Also, because I was laying up the Miata for winter, I had to juggle cars, and there were no issues with me leaving cars there while I took the MX5 to its winter home.
Only 4/5 stars for a few reasons. #1, I'm angry with Mazda for making it so expensive ($400) to retrofit a 2017 car with something it should included as standard equipment, as most other manufacturers did at the time. This is by far my biggest gripe.
#2, It turns out that this setup is very sensitive to the quality of the USB cable used to connect the smart phone. I brought my own cable, but had to drive back to the dealership when I couldn't get Android Auto to work. Jason was very, very helpful diagnosing the problem as my USB cable. It seems to me that for a $400 installation of something that should have been included in the first place, Mazda and/or the dealership ought not be so cheap as to not include an 8-inch USB cable. At the very least, the service department should sell them at cost and encourage customers to try their own USB cables before leaving the dealership, so they can purchase a new one if necessary.
#3, They knew I was laying up the car for winter. When I brought the car in, I didn't notice that there were leaf stains on it. When they checked it out, they could have noticed and then washed the car. They did, at my request, vacuum the car. But there still were leaves and debris in the frame of the trunk and in the convertible roof area. I had to take the car to a nearby car wash to get it completely ready to store for the winter.
#4, the car wasn't quite ready when it was promised.
From the manager to the finance guy to the salesman, Zach, they were all great to work with. We would recommend friends and family to buy a vehicle from them.
"10/10 Great service"
The whole staff has been super helpful, from the time I bought my first car a few months ago to my oil change this past week. Thanks Flood Mazda.
"Stellar Service All Around"
I absolutely love my new 2018 CX-5. Cody, Charlie and Jason turned a terrible situation into me driving away with the nicest car I've ever had. Thank you so much for all of your hard work.
"Sincerity is the Best Policy"
After having multiple less-than-satisfactory encounters with Connecticut Mazda dealers, my experience at Flood Mazda was absolutely fantastic. At my time there, I dealt with Jay, Cody, and Jason, who were all extremely kind and genuine. Jay was only interested in what I wanted, and never pushed me toward a newer car year or a lease that I didn't want. Jay also went out of his way to ease my concern in the car buying process, allowing us to speak to the technician about history of the car I have now bought, and giving us all the time we needed. Cody was very organized and diligent, allowing the processing with the bank to go swiftly and smoothly, and making the paperwork very easy. Cody was also very personable, taking the tension out of spending a good chunk of money, haha. While I dealt with Jason the least amount of time out of the three, Jason also showed us sincerity, kindness, and energy, allowing for an all around great car buying environment.
"Good place to buy a new Mazda"
- Dave G
My last car purchase (in Lawrence MA) was a long, drawn out, high-pressure hard sell. So much stress that I was not looking forward to buying again. Flood was thankfully nothing like that.
Flood was the only ones with the color I wanted. Their price was better than anyone local would match. The sale was easy with no pressure. The folks I spoke with seemed more interested in helping than shaking out your wallet and burning bridges. This was a far better experience.
This was the third time we have been to Flood Mazda to buy a car. Every time we have gone we are treated like family. The sales force are happy we are there and go out of their way to make us comfortable with the car buying experience. Our salesman, Phil, was very helpful in being sure we bought the car we wanted with the features we wanted. A very successful buying experience all around. we got the car we wanted and they have a customer for life!