Jason Paquette | Page 4

Naim did not respond to any phone calls. I called 5 times between 1145 and 230 looking for information and a status of my service. Finally calling the main line I was able to get in touch wi I called 5 times between 1145 and 230 looking for information and a status of my service. Finally calling the main line I was able to get in touch with a woman who transfered me to Niam, again no answer. I called back and made her aware. She tried to reach him herself and could not. She also desribed the situation as a mess and said that the undercoating would not be done today because they forgot to coordinate it with the other toyota location in St. Albans.(I canceled the undercoat). She struggled to reach anyone in service who could help but had the service managers cell. She got in touch with him and put me through to him after having me on hold for 30 min. The service manager provided decent update on the status of the service. There was no issues found while diagnosing the brake issues I was experiencing. (Right rear wheel locking up). The service manager said if there was issue going forward to call him. He also said he would provide a rental if I wanted to schedule an undercoat at another time. Not sure I will want to return after today's experience. More

Report | Print

I love Handy Toyota. People are knowledgeable and kind I highly recommend them I had no problem waiting , the vehicle was done In a timely manner People are knowledgeable and kind I highly recommend them I had no problem waiting , the vehicle was done In a timely manner More

by tanner Verified Customer Verified Customer

Report | Print

Handy Toyota is the very best dealership anywhere. There service, parts, rentals, and vehicles are second to no one! They go above and beyond for anything I need. There service, parts, rentals, and vehicles are second to no one! They go above and beyond for anything I need. More

by cotas2010 Verified Customer Verified Customer

Report | Print

Everyone at your dealership that I interacted with were so professional and helpful. We purchased 2 cars last year and are very happy with all of our interactions and recommend you to everyone. Thank you so professional and helpful. We purchased 2 cars last year and are very happy with all of our interactions and recommend you to everyone. Thank you More

by pattyknowlden Verified Customer Verified Customer

Report | Print

I am very happy I came to the Handy Toyota dealership to buy my new 2024 Rav 4 hybrid xle . A huge thank you to Adam Bentley ! buy my new 2024 Rav 4 hybrid xle . A huge thank you to Adam Bentley ! More

Report | Print

My service at Handy Toyota over the years has always been excellent. No complaints from my end. excellent. No complaints from my end. More

by Ricklabelle527 Verified Customer Verified Customer

Report | Print

Great attention to detail and customer driven service department always comes through when it really counts department always comes through when it really counts More

by barry.gallerani Verified Customer Verified Customer

Report | Print

The maintenance department was very timely and courteous. I showed a little early time wise and it presented no problem. I showed a little early time wise and it presented no problem. More

Report | Print

I brought my truck ('22 Tundra i-FORCE) in on Tuesday (11/7) for the first (10k mi) service to include an oil change with "multi-point inspection" and tire rotation. I had my mounted winters to put on in (11/7) for the first (10k mi) service to include an oil change with "multi-point inspection" and tire rotation. I had my mounted winters to put on in lieu of the scheduled rotation. Additionally there was a recall on the tonneau cover that was to be complied with. I've since received two email requests and one text request for reviews. Personally, I'm not a fan of airing the laundry out on public forums, so here are some things I'd like to directly bring to your attention: 1) My appointment was for 1130am. When I handed my truck over, I was told that due to higher than normal demand (winter tire swaps) and being down a technician, I could expect "about an hour and a half wait". No problem. But, I finally got my truck back and pulled out of the garage at 3:10pm, nearly four hours later. I work in the service industry, and realize that things often don't go as planned (and we're all short staffed), but the only update I received during that wait was a notification from the Toyota app that the hood was opened around 2:30pm (3 hours after appointment time). All that being said, my family has purchased several vehicles from Handy, and based on their reviews of the service department, I had blocked off the second half of the day just in case it turned into a four hour ordeal. 2) The wheels that were removed were not marked, effectively making rotating them on in the spring impossible. I assumed that marking was standard practice, but I could be wrong and evidently should have specifically requested this. 3) I understand white leather in a pickup is ridiculous, but at least taking the effort of wiping off the handprints would have been appreciated. But again, I can accept this as a simple oversight. 4) Lastly, but by far the most egregious (I likely would not have gone through the effort of reaching out if not for this), is the way the "tonneau recall" was handled. Once I got home and was taking the summer tires out of the bed, I noticed that the front of the tonneau cover was lifted from the bed rails. Upon further inspection, I saw that there was an additional hole drilled on each side for an additional retaining stud, but two seemingly random bushings were put between the cover and the retaining bracket, raising the front of the cover at least a half inch above the bed rails near the cab. This created an obvious and significant gap between the rubber gasket and the bed rails. Not only does it look bad, it defeats the whole purpose of a water resistant tonneau. (The whole point of this "premium cover" is to increase the dry and secure storage area). Furthermore, the rail drain pipes, which likely had to be removed to install this "fix" were never re-installed, and the aluminum shavings from drilling were left where they fell. I cannot believe that whomever completed this work could have looked at the finished product and thought it was anywhere near correct. But instead of figuring out how to do it right, it was signed off and I was sent on my way. Quite frankly, the cover is a very expensive option on an already expensive vehicle, and the fact that I'm going to be putting in the time and effort figuring out a fix to this "fix" is absurd. More

Report | Print

Brought my truck in because I was told it needed to be looked at by a tech because they couldn't figure out why my cab is tilting an inch on the drivers side. I was then told "oh that's normal " but I've looked at by a tech because they couldn't figure out why my cab is tilting an inch on the drivers side. I was then told "oh that's normal " but I've looked at every other Tacoma and that is clearly not normal More

Report | Print