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Javier Juarez
Javier Juarez at Mark Christopher Auto Center

Javier Juarez | Page 5

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.5
69 Reviews
4.5

69 Reviews

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69 Reviews of Javier Juarez

August 23, 2025

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Employee Rating

Expected my truck to be there for a few days but Javier took care of me and received my truck the next day. Thank you! More

by JMOLINAJR
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Service Time
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Recommend Dealer
Yes
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Aug 23, 2025

Mark Christopher Auto Center responded

Thank you for your kind words! I'm glad to hear that Javier was able to assist you and get your truck back to you so quickly at Mark Christopher Auto Center. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2025

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Employee Rating

Javier was friendly and answered my questions. He did exactly as he said he would. Process with him was smooth More

by FIVEUNGERGIRLS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dino Picanzo, Nobu Damon, Leslie Fuentes, Juan Fletes , Julie Escobar, Dario Gomez

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Aug 23, 2025

Mark Christopher Auto Center responded

Thank you for your feedback! I'm glad you had a smooth experience with Javier at Mark Christopher Auto Center. We look forward to assisting you on your next visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 16, 2025

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Employee Rating

Fast and friendly service! Javier is great to work with, and always keeps me informed of my vehicles progress. More

by MTINONT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2025

Mark Christopher Auto Center responded

Thank you for your kind words! I'm pleased to hear that you had a fast and friendly experience at Mark Christopher Auto Center. Javier is indeed a valuable member of our team, and it's great to know that he kept you informed about your vehicle's progress. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 03, 2025

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Take 1:45 min to tellme don’t have the part for my truck and wait another 15 min to bring my truk More

by gmljose2620
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Recommend Dealer
No
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Aug 04, 2025

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that waiting for your truck and not having the part you needed can be frustrating. At Mark Christopher Auto Center, we strive to provide timely service and appreciate your patience. If you have further concerns or would like assistance, please feel free to reach out to me directly. We look forward to improving your experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2025

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I am extremely disappointed that I’ve had to bring my truck in three separate times for the same radio issue. I was informed that the radio had been replaced with a brand-new unit, yet the problem has pe More

by 94angelica.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Juan Fletes, Joe Lopez , Julie Escobar, Dario Gomez

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Aug 01, 2025

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Angelica. I understand how frustrating it must be to have ongoing issues with your new truck's radio, especially after multiple visits. We truly appreciate your feedback and want to ensure we address this matter promptly. Please contact me directly at Mark Christopher Auto Center so I can work towards a resolution and get your truck back to its optimal performance. Your satisfaction is important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 27, 2025

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They have good service but they have a long wait time. I was the sixth car to have an oil and filter change and a tire rotation and it took 3 hours.They no longer wash the car like they used to. More

by RAFAEL.CANO909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nobu Damon, Tony Lopez

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Jul 28, 2025

Mark Christopher Auto Center responded

Rafael, thank you for your feedback. We appreciate you taking the time to share your experience at Mark Christopher Auto Center. I'm glad to hear that you found our service to be good, though I understand that the wait time was longer than expected for your oil change and tire rotation. We continuously strive to improve our services, and your input is valuable to us. We'll also take note of your comments regarding the car wash. If you have further concerns or suggestions, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 27, 2025

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Employee Rating

The team at Mark Christopher Service Center is fast and reliable… Ask for Javier, his communication and follow up is impeccable! More

by pasquam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2025

Mark Christopher Auto Center responded

Thank you so much for your fantastic review, Pasquam! I truly appreciate your kind words about our team at Mark Christopher Auto Center. It's great to hear that Javier provided you with excellent communication and follow-up. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 14, 2025

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Employee Rating

I’ve been assisted by Javier for my last (3) Service Appointments. He is Always polite and efficient. My Appointments are quick and reasonable. More

by scwashington08
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that Javier has consistently provided you with polite and efficient service during your appointments at Mark Christopher Auto Center. It's great to know that your visits have been quick and reasonable. We look forward to seeing you again for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2025

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Employee Rating

The Service Advisor Javier is great. He updates on the work being done and is very nice to work with. More

by Supert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi

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Jul 10, 2025

Mark Christopher Auto Center responded

Thank you for your kind review! I'm thrilled to hear that you had a great experience with Javier at Mark Christopher Auto Center. Keeping our customers informed and comfortable is our priority. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 29, 2025

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Employee Rating

She was professional and caring They all are. Welcome aboard Chelsea. Stay Genuine and True More

by RICOSFEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Cesar Luna, Juan Fletes , Dario Gomez

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Jun 30, 2025

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about Chelsea and our team's professionalism and genuine care at Mark Christopher Auto Center. We strive to provide excellent service, and we're glad to hear that you had a positive experience. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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