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Javier Juarez

Overview Reviews (83)

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Javier Juarez

Javier Juarez | Page 4

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6

83 Reviews

Overview Reviews (83)

4.6

83 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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83 Reviews of Javier Juarez

January 01, 2026

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Employee Rating

Great and excellent customer service when taking any of my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service a my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service and repair trips as painless as possible including Danielle in the loaner department. More

by JRodela06

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Nobu Damon , Leslie Fuentes, Dario Gomez, Bob in Parts

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your kind words about the excellent customer service provided by Chris, Dario, Javier, Bob, and Danielle at Mark Christopher Auto Center. It’s great to know that our team made your service and repair visits as painless as possible. We look forward to serving you again on your next trip! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2025

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Very professional personal, good service good service good service good service good service good service good service good service good service good service More

by joseserrano1624

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for your fantastic review, Jose! We truly appreciate your kind words about our professional team and the service provided at Mark Christopher Auto Center. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2025

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Generally quick and professional, this time we sat there with an appointment for 3 hours for an oil change. It seemed like they forgot about us. with an appointment for 3 hours for an oil change. It seemed like they forgot about us. More

by CCROWE511

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I appreciate your feedback and understand that waiting for your oil change can be frustrating, especially with an appointment in place. We strive to provide timely and professional service at Mark Christopher Auto Center. If you have any further concerns or would like to discuss this matter, please feel free to reach out to me directly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2025

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Staff was polite and facility was clean and spacious. I had a long wait for an oil change even though I had an appointment. I had a long wait for an oil change even though I had an appointment. More

by Doogie.ta

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate your kind words about our staff and facility at Mark Christopher Auto Center. I understand that timely service is important, and we value your input regarding the wait time for your oil change. Please feel free to contact us if you have any further concerns or suggestions. We hope to serve you better next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2025

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Javier lied to me sober and over again when I really needed to know if my vehicle would’ve ready on time for Thanksgiving. needed to know if my vehicle would’ve ready on time for Thanksgiving. More

by cheeks12345

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dino Picanzo

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Dec 25, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand how important it was to know if your vehicle would be ready in time for Thanksgiving. At Mark Christopher Auto Center, we aim to provide clear updates on service timelines so customers can plan with confidence. If you’d like to talk more about your visit, please feel free to contact me directly. Your trust and satisfaction are important to us. I'd be glad to assist. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 07, 2025

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This service center has always been top-notch to me. The staff is wonderful and always take care of our vehicles quickly and perform the tasks well. The staff is wonderful and always take care of our vehicles quickly and perform the tasks well. More

by Millard Harris

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Juan Fletes , Dario Gomez

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Dec 08, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words, Millard! I truly appreciate your positive feedback about the service at Mark Christopher Auto Center. It's great to hear that our staff has consistently provided you with top-notch service and taken care of your vehicles swiftly and effectively. We look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2025

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Employee Rating

Great and fast service. All very helpful and professional Amazon 1st time experience all my questions where answered by Javier will continue going for my services All very helpful and professional Amazon 1st time experience all my questions where answered by Javier will continue going for my services More

by Maria

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Javier Juarez

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Nov 27, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words, Maria! I am thrilled to hear that you had a great first experience with us at Mark Christopher Auto Center. It's wonderful to know that Javier was able to assist you and answer all your questions. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2025

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Oil service was performed in less than an hour and price is affordable ty Mark chystopher personnel is affordable ty Mark chystopher personnel More

by MENDEZ6533

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Nov 20, 2025 -

Mark Christopher Auto Center responded

Thanks so much for your excellent review! I'm delighted to hear that your oil service was completed quickly and at an affordable price. Our team at Mark Christopher Auto Center is dedicated to providing excellent service, and it's great to know we met your expectations. Our team looks forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2025

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Service advisor Javier Juarez was excellent, I waited for me truck to be ready and was ready right as promised. me truck to be ready and was ready right as promised. More

by etercero

Verified Customer

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Recommend Dealer

Yes

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November 03, 2025

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Javier again provided an excellent service support and feedback for my Yukon. Despite of the great service at Mark Christopher GMC, I am still not satisfied with the ongoing infotaintment system issue an feedback for my Yukon. Despite of the great service at Mark Christopher GMC, I am still not satisfied with the ongoing infotaintment system issue and the major engine recall by GM. More

by Kevin Kim

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback, Kevin. I appreciate your kind words about Javier and the service you received at Mark Christopher Auto Center. I understand your concerns regarding the infotainment system and the engine recall. Please feel free to reach out to us directly so we can assist you further with these issues. Your satisfaction is important to us, and we look forward to helping you resolve this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932