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Javier Juarez

Overview Reviews (59) Inventory (1067)

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Javier Juarez

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6

59 Reviews

Overview Reviews (59) Inventory (1067)

4.6

59 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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59 Reviews of Javier Juarez

January 27, 2026

Dealership Rating

Employee Rating

Todo me gusto Un poco el recogerla tardan mucho en traerla tardan como 10 minutos traerla tardan como 10 minutos More

by GABY-MNTYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez

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Jan 28, 2026 -

Mark Christopher Auto Center responded

¡Gracias por tu reseña! Me alegra saber que disfrutaste de tu experiencia en Mark Christopher Auto Center. Agradezco tus comentarios sobre el tiempo de espera para recoger tu vehículo. Tendremos en cuenta tus sugerencias para mejorar nuestro servicio. ¡Esperamos verte pronto! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 24, 2026

Dealership Rating

Employee Rating

Helpful with finding a vehicle and helping with getting the payment to where we needed to be the payment to where we needed to be More

by izzyb_22

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Gonzalez, Sam Fakhouri

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Jan 24, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback! I'm glad to hear that we could assist you in finding the right vehicle and getting the payment to where you needed it. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at Mark Christopher Auto Center. We look forward to serving you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

January 13, 2026

Dealership Rating

Employee Rating

SERVICE WAS GREAT AS ALWAYS WOULDS ALWASYS REFER THIS FINE DEALERSHIP TO ALL WITH AUTOMOTIVE NEEDS ! FINE DEALERSHIP TO ALL WITH AUTOMOTIVE NEEDS ! More

by JGGOMEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Avo Injian, Juan Fletes

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Jan 13, 2026 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! I truly appreciate your continued support and your willingness to refer Mark Christopher Auto Center to others. We look forward to assisting you with all your automotive needs in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2026

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Employee Rating

He was kind, informative, stayed in touch about my truck! Conveyed mechanics thoughts and finds Conveyed mechanics thoughts and finds More

by JEFFREITZ59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 04, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Jeff! I'm thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It's great to know that our team provided you with kindness and clear communication about your truck. I appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2026

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Employee Rating

New vehicle was not working correctly. Started with a dead battery and continued into a failed AC condenser coil. They're making it right and sent me home in a brand new loaner vehicle, bu Started with a dead battery and continued into a failed AC condenser coil. They're making it right and sent me home in a brand new loaner vehicle, but it took two weeks in their shop on the repairs and then they noticed they damaged the door and had to send it to a body shop for more repairs. I am still driving a car that isn't mine for an undisclosed amount of time until mine is finished and delivered to me. I'm not knocking the dealership, but this has been one thing after another and is still not resolved. I haven't even been allowed to drive the car yet and I'm less than two weeks from having to make my first payment on it. More

by xrisetovotesirx

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Jeff Rizzi , Richard Chiang

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Jan 06, 2026 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

January 01, 2026

Dealership Rating

Employee Rating

Great and excellent customer service when taking any of my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service a my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service and repair trips as painless as possible including Danielle in the loaner department. More

by JRodela06

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Nobu Damon, Leslie Fuentes , Dario Gomez, Bob in Parts

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I truly appreciate your kind words about the excellent customer service provided by Chris, Dario, Javier, Bob, and Danielle at Mark Christopher Auto Center. It’s great to know that our team made your service and repair visits as painless as possible. We look forward to serving you again on your next trip! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2025

Dealership Rating

Employee Rating

Generally quick and professional, this time we sat there with an appointment for 3 hours for an oil change. It seemed like they forgot about us. with an appointment for 3 hours for an oil change. It seemed like they forgot about us. More

by CCROWE511

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I appreciate your feedback and understand that waiting for your oil change can be frustrating, especially with an appointment in place. We strive to provide timely and professional service at Mark Christopher Auto Center. If you have any further concerns or would like to discuss this matter, please feel free to reach out to me directly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 31, 2025

Dealership Rating

Employee Rating

Very professional personal, good service good service good service good service good service good service good service good service good service good service More

by joseserrano1624

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 01, 2026 -

Mark Christopher Auto Center responded

Thank you for your fantastic review, Jose! We truly appreciate your kind words about our professional team and the service provided at Mark Christopher Auto Center. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 28, 2025

Dealership Rating

Employee Rating

Staff was polite and facility was clean and spacious. I had a long wait for an oil change even though I had an appointment. I had a long wait for an oil change even though I had an appointment. More

by Doogie.ta

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate your kind words about our staff and facility at Mark Christopher Auto Center. I understand that timely service is important, and we value your input regarding the wait time for your oil change. Please feel free to contact us if you have any further concerns or suggestions. We hope to serve you better next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2025

Dealership Rating

Employee Rating

Javier lied to me sober and over again when I really needed to know if my vehicle would’ve ready on time for Thanksgiving. needed to know if my vehicle would’ve ready on time for Thanksgiving. More

by cheeks12345

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dino Picanzo

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Dec 25, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand how important it was to know if your vehicle would be ready in time for Thanksgiving. At Mark Christopher Auto Center, we aim to provide clear updates on service timelines so customers can plan with confidence. If you’d like to talk more about your visit, please feel free to contact me directly. Your trust and satisfaction are important to us. I'd be glad to assist. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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