Jennifer Bowen | Page 2

Jen was great with me before and after finance. She explained everything to me with the warranty and everything after with pay periods etc. my sales person Bo was great also!! Christine was so pers She explained everything to me with the warranty and everything after with pay periods etc. my sales person Bo was great also!! Christine was so personable and easy to talk to. I will be buying the remainder of my cars from them!! More

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Buying a car is never an easy process, but this team made it very easy. it very easy. More

by cwarners Verified Customer Verified Customer

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When I saw the Maverick it had a stop sale because of a recall Tyler kept me updated and when we finally came in to do the paperwork as muck trouble as he and Jen from financing had with the system they ke recall Tyler kept me updated and when we finally came in to do the paperwork as muck trouble as he and Jen from financing had with the system they kept us laughing . These two are amazing as is the whole Klaben team are. Here is to years of service with them! More

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We made arrangements via tele & texts to meet with Tyler (Kline). We were coming from Pittsburgh, PA. After our chats and texts, I was already comfortable with Tyler and the deal, as discussed. The dealersh (Kline). We were coming from Pittsburgh, PA. After our chats and texts, I was already comfortable with Tyler and the deal, as discussed. The dealership was clean and welcoming. We also appreciated the play area as we had our grandson with us. The staff were all friendly and professional. The process is always a little more stressful when making a major purchase out of town / state, but everything went flawlessly. Even with some issues after the sale (condition and needs for service), Tyler and Klaben's proved beyond a doubt that they go out of their way to make their customers happy. They stood by their word, kept their promises, and did not disappoint. I would highly recommend Tyler and Klaben's Ford to all my family and friends for their future car purchasing needs. My wife loves her like new, certified used, Ford Explorer! Thank you all! More

by rawarnocksr Verified Customer Verified Customer

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I had an excellent experience working with Tyler Kline at Klaben Ford in Kent. I found the exact vehicle I wanted online, and Tyler went above and beyond to help make the process easy and enjoyable. He arran Klaben Ford in Kent. I found the exact vehicle I wanted online, and Tyler went above and beyond to help make the process easy and enjoyable. He arranged for me to test drive a similar Ford Bronco so I could be confident that it was the right fit before placing my order. Throughout the entire process, Tyler kept me informed about the vehicle's production status and let me know as soon as it was on its way to the dealership. He took the time to answer all of my questions, never made me feel rushed, and ensured that I was completely comfortable with my decision. Jennifer Bowen handled the financing for my vehicle, and she was wonderful to work with as well. She made the process quick and seamless, was extremely knowledgeable, and took the time to answer any questions I had. Her professionalism and clear communication made everything easy to understand and stress-free. Even after the purchase, Tyler followed up to see how I was enjoying the Bronco and to make sure I didn't have any additional questions. The exceptional customer service from both Tyler and Jennifer made this a truly positive experience. I highly recommend Klaben Ford to anyone looking for a friendly, professional, and customer-focused car-buying experience. More

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Cassy is so helpful and kind. She was so knowledgeable and patient. She made the process so quick and easy when I bought my Ford Explorer. Hands down my Favorite sales person. I w She was so knowledgeable and patient. She made the process so quick and easy when I bought my Ford Explorer. Hands down my Favorite sales person. I would highly recommend Cassy Mathes and Klabin Ford in kent they treat you like family. More

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Working with my Louis was a great experience as always. This was my fourth time working with him, but this tie was a little different because I truly had no idea what I wanted. He was incredibly patient, a This was my fourth time working with him, but this tie was a little different because I truly had no idea what I wanted. He was incredibly patient, answered all of my questions, and most importantly, never made me feel pressured to make a decision I was not comfortable with. I had him look at several different vehicles and walk through multiple financing and purchase scenarios, and he was always willing to help. He took the time to explain everything clearly and made sure I was comfortable with my choice. His professionalism and positive attitude made the entire car-buying process much less stressful. I truly appreciate all of his help and would gladly recommend him to anyone looking for a new vehicle. More

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Smooth transaction. Promises were kept. The only drawback is they only finance through ford motor credit whose rates are not that competitive. Promises were kept. The only drawback is they only finance through ford motor credit whose rates are not that competitive. More

by firehousedj Verified Customer Verified Customer

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Bo was outstanding, clear and concise and explained everything to me about my F150. He didn’t make me feel pressured, made the car buying experience fun with his great personality. He definitely lays everything to me about my F150. He didn’t make me feel pressured, made the car buying experience fun with his great personality. He definitely lays out the red carpet treatment for his customers so I will be working with him indefinitely because of that. Thanks for being great Bo! More

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Cassy was very helpful and knowledgeable in our evaluation of an Explorer earlier this month. We did end up buying the vehicle and she was super about some final questions and the purchase process evaluation of an Explorer earlier this month. We did end up buying the vehicle and she was super about some final questions and the purchase process. We had a feature question after delivery, and she met us at service to go over the concern and got us the answers we needed. We would gladly work with her on any future purchases. More

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