Jeremy Hayes | Page 3

Very welcoming and answered all our questions without rushing us. Gregory was a awesome salesman and very professional rushing us. Gregory was a awesome salesman and very professional More

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Robert provided excellent customer service for this Lincoln Recall visit. My appt was at 7am and I was on my way an hour later. Nice job HC Lincoln Team!!! Lincoln Recall visit. My appt was at 7am and I was on my way an hour later. Nice job HC Lincoln Team!!! More

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This dealership is stellar. They treated me with respect and paced me through learning a new vehicle. They treated me with respect and paced me through learning a new vehicle. More

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I bought a used Honda from Herb Chambers Lincoln that was traded in by the previous owner. When I brought the car back to the dealership for inspection it was discovered that the car had been accepted by the traded in by the previous owner. When I brought the car back to the dealership for inspection it was discovered that the car had been accepted by the dealership with a title for another car the previous owner had. The title for this actual Honda was lost by the original owner. The wrong title was passed through several pairs of hands and registered in my name before I was the first to notice the errors on the registration. This has resulted in me being in a rental for the past two weeks (with the damage waiver not being covered by the dealership) as we had to wait for a duplicate title. This was negligent misrepresentation of documentation on their end. This would be a lot more palatable if the manager, Jeremy, had shown any professionalism in rectifying this situation. I had to contact the dealership twice for an update on the process before I could actually get an answer. When speaking with Jeremy on the phone about compensation for this mishandling he became short, cutting me off and trying to brush off the situation as if it was not an illegal transaction on their end. As I was expressing my disappointment in how he and the dealership have handled this and asking to confirm my address for them to finally deliver my car, he quite literally hung up on me and proceeded to use his sales person as a means to contact me. The only person who has shown any remorse and offered any sort of apology has been our sales rep, Paul. He has had wonderful customer service from the beginning, being honest and up front to the best of his knowledge. I've never left a review in my life, let alone a bad one. But this entire situation has been beyond frustrating, and the lack of apology and decorum on Jeremy's end has tainted this experience big time. More

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The folks at Herb Chambers were very polite and they understood my problem and they solved it in a timely manner. understood my problem and they solved it in a timely manner. More

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Friendly, knowledgeable, excellent customer service. 10 out of 10 - can’t say enough about what a great dealership they are to work with. From the sales rep to the sales manager to the business manager 10 out of 10 - can’t say enough about what a great dealership they are to work with. From the sales rep to the sales manager to the business manager - . It was a great experience! More

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Everyone we worked with was knowledgeable, friendly and professional. They were able to get our deal and delivery done very quickly. professional. They were able to get our deal and delivery done very quickly. More

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Always very accommodating! Follow through on your requests. James was very helpful and very interested in helping. Very personable! Follow through on your requests. James was very helpful and very interested in helping. Very personable! More

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Professional and friendly, from Jason in Service, Charles in Sales to Jim Financials and Pam at reception - all made trading up a great experience for me. in Sales to Jim Financials and Pam at reception - all made trading up a great experience for me. More

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Sending a big thank you and a 5 star review. Easiest purchase and best experience buying our new vehicle. Couldn't be happier with Avrum's patience and knowledge! Thank you for all you did to Easiest purchase and best experience buying our new vehicle. Couldn't be happier with Avrum's patience and knowledge! Thank you for all you did to get this deal done for us! More

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